Description Summary:
The WM Service Manager serves as the primary liaison between the OEM and assigned waste management customer accounts. This role is responsible for ensuring optimal fleet performance, maximizing vehicle uptime, coordinating service support, and driving customer satisfaction. The manager partners closely with Sales, dealers, and internal engineering/service teams to deliver proactive solutions, resolve issues, and support long-term account growth.
Location: Remote/Hybrid
What We Offer- Competitive compensation that recognizes your skills, experience, and impact
- Performance-based annual bonuses that reward results and contributions
- Comprehensive medical, dental, and vision coverage to support your well-being
- 401(k) with a 4% company match to help you invest in your future
- 8 paid company holidays to rest, recharge, and maintain work-life balance
What You'll Do
- Own and expand relationships with major waste management customers
- Act as the primary liaison between Autocar and assigned accounts
- Drive customer satisfaction, retention, and long-term growth
- Partner with Sales to identify upsell, cross-sell, and fleet expansion opportunities
- Lead business reviews focused on uptime, performance, and total cost of ownership
- Coordinate with dealer service networks to ensure timely maintenance and repairs
- Analyze telematics and fleet data to uncover performance improvements
- Support new vehicle onboarding, training, and ongoing operational success
- Resolve escalated service issues and advocate for customer needs internally
Qualifications
- Bachelor's degree in engineering, Business, or related field (or equivalent experience)
- 5+ years of experience in heavy-duty trucks, waste industry, fleet management, OEM operations, or related field
- Proven experience working with dealer networks and service operations
- Strong understanding of refuse/waste truck applications or vocational vehicle usage preferred
- Familiarity with telematics, diagnostics, and fleet performance tools
Skills & Competencies
- Strong account management and customer ownership mindset
- Ability to identify growth opportunities and influence buying decisions
- Technical aptitude in heavy-duty vehicles and systems
- Excellent problem-solving and root cause analysis skills
- Effective cross-functional collaboration (Sales, Engineering, Service)
- Data-driven decision-making and analytical thinking
- Strong communication and presentation skills
- Ability to manage multiple stakeholders and priorities
Growth & Culture
- Opportunities for continuous learning and professional development
- Exposure to innovative technologies and enterprise-level data solutions
- A collaborative, team-oriented environment where your ideas are valued
- The chance to make a meaningful impact across a global organization
Job Duties Disclaimer:
The duties and responsibilities outlined here are representative but not exhaustive of the tasks that the employee may be required to perform. Management reserves the right to modify, add, or remove duties and to assign other tasks as necessary to meet business needs.
