City Of New York

Windows Support Engineer

City Of New York$75K — $95K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Baccalaureate degree in a relevant field plus 2 years of experience in network management.
  • High school diploma with 6 years of IT experience, including 2 years in network roles.
  • Professional/vendor certifications in local area network administration are required.
  • Possibility of education substitution for experience on a 30-semester credit to 6-month experience basis.
  • Master's degree in computer science can substitute for 1 year of experience, but 1 year of technical experience is still mandatory.

Responsibilities

  • Notify supervisors and managers of current or potential issues promptly.
  • Engage professionally with users, peers, and vendors.
  • Support Windows Server for both physical and virtual environments.
  • Configure and maintain Windows Server 2016, 2019, 2022, and 2025 setups.
  • Perform technical support and troubleshoot server issues.
  • Provide 24/7 operational support for resolving complex problems.
  • Administer VMware and Hyper-V infrastructure, managing large-scale setups.

Benefits

  • Day shift role with required flexibility for evenings/weekends.
  • Opportunity to work in a 24/7 operational environment.
  • Possibility for special projects and initiatives to enhance skill set.
Full Job Description
The successful candidate will serve as a Windows Systems Engineer reporting to the Infrastructure Management Division. This is a day shift position responsible for providing enterprise-level support and administration of Windows and virtualization platforms. Responsibilities include, but are not limited to: -Keep Supervisors and Managers informed of existing or potential issues in a timely manner. -Interact professionally and effectively with users, peers, and vendors. -Provide Windows Server support for both physical and virtual servers. -Configure, administer, and support Windows Server 2016, 2019, 2022, and 2025 environments. -Provide technical support, troubleshooting, diagnosis, and problem resolution; perform Windows Server maintenance activities. -Provide 24/7 operational support to resolve complex technical issues. -Perform Windows systems administration duties. -Troubleshoot and resolve operating system, disk space, and memory issues. -Manage and troubleshoot multiple large-scale VMware environments. -Manage and support VMware and Hyper-V infrastructure platforms. -Manage and troubleshoot servers in cloud environments (AWS and/or Azure). -Work assigned incidents and service requests; create and manage change records for system modifications, upgrades, and maintenance activities. -Resolve complex technical operational problems. -Serve as a technical resource for the Enterprise Windows Operations team. -Perform special projects and initiatives as assigned. HOURS/SHIFT Day - Due to the necessary technical duties of this position in a 24/7 operation, candidate may be required to work various shifts such as weekends and/or nights/evenings. WORK LOCATION Brooklyn, NY TO APPLY Only permanent employees in the title and those that are reachable on the current civil service list are eligible to apply. Please go to www.cityjobs.nyc.gov and search for Job ID #781581 * Interested applicants with other civil service titles who meet the preferred requirements should also submit a resume for consideration SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL CERTIFIED IT ADMINISTRATOR (LA - 13652 Qualifications Professional/vendor certification(s) in local area network administration that is required for the position to be filled. In addition, all candidates must have the following: 1. A baccalaureate degree from an accredited college, and two years of satisfactory full-time (not classroom based) experience in local area network and/or wide area network planning, design, configuration, installation, implementation, troubleshooting, integration, performance monitoring, maintenance, enhancement, and security management; or 2. A four-year high school diploma or its educational equivalent and six years of satisfactory full-time (not classroom based) information technology experience of which at least 2 years must have been as described in "1" or 3. A satisfactory equivalent of education and/or experience equivalent to "1" or "2" above. Education may be substituted for experience on the basis that 30 undergraduate semester credits from an accredited college is equivalent to 6 months of experience. A master's degree in computer science or a related field from an accredited college may be substitute for one year of experience. However, all candidates must have at least one year of satisfactory (not classroom based) full-time information technology experience as described in "1" above. Note: In addition to meeting the minimum Qualification Requirements: Incumbents may be required to update existing and/or obtain additional professional industry-standard certification(s) for current and future technical environments(s) in which they may be assigned to work, as determined by the employing agency.

About City Of New York

The City of New York is the most iconic and dynamic city on the planet. With a population of more than 8.4 million people, New York is not only the largest city in the United States — it is the academic, cultural, commercial, and financial capital of the world. City government is filled with opportunities for talented individuals seeking to improve their communities and make a meaningful difference in the lives of their fellow New Yorkers. Every day, the City’s more than 300,000 employees improve infrastructure, provide vital social services, build technology, protect health and safety, and so much more.

City of New York Careers

There has never been a better time to explore the diverse job opportunities at the City of New York—the hub of professional growth and innovation in the public sector.

Work You’ll Do

Join the City of New York’s dynamic team to contribute to the community and enhance the city’s services across a broad spectrum of disciplines. The City of New York offers a unique opportunity to engage in meaningful work that impacts the lives of millions while navigating through a career filled with learning and growth. Transform the metropolitan landscape and enrich the lives of its residents with the best minds in public administration, urban planning, and community services. The City of New York stands at the forefront of urban management and innovation. Lead with a unique position in public service, at the intersection of technology, community needs, and sustainable development. Work alongside a diverse team of professionals dedicated to improving city operations and enhancing the quality of urban life. Collaborate with the largest network of public service experts in the nation, fostering leadership, diversity training, and professional development.

Introducing the City of New York Public Service Careers

The team is building a market-leading public service career path to help professionals master their roles and contribute effectively to the city’s development.

Do Innovative Work

Join a vast network of experts—dedicated professionals at the intersection of governance, community service, and urban innovation.

Drive Change in Public Service

Deliver targeted solutions and policies that enhance city living and maintain New York as a leading global city through a depth and breadth of expertise that’s second to none.

Be Part of a Great Team

Engage in a wide range of city projects utilizing cutting-edge technology and strategies, harnessing the unparalleled capabilities, scale, and collaborative spirit of a dedicated public service team.

Future-proof Your Career

Advance your career with limitless opportunities in the public sector, supported by unmatched training, development programs, and certification support.

Explore

From improving city infrastructure to enhancing public safety, the City of New York offers a platform for professionals to apply their skills, innovate, and lead.

The City of New York Public Service Initiative

The combined efforts of various departments help overcome urban challenges and lead transformation in city management. Professionals around the globe look to the City of New York for new strategies and solutions to drive significant change and growth in urban living. ## Stay Connected

Join the Team

Search open positions that match your skills and interests. The City of New York looks for passionate, curious, creative, and solution-driven team players. SEARCH CITY OF NEW YORK JOBS

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who serve here.

READ CAREERS BLOG

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover what exciting and rewarding opportunities await in the City of New York.
Learn more about City Of New York

Similar Jobs

More Jobs at City Of New York

More Information Technology Jobs

Find similar Windows Support Engineer jobs: