Job DescriptionIf you like turning real-world problems into models that actually move the needle, you'll fit right in. Our Workforce Planning (WFP) Data Science team builds AI/ML solutions that help forecast demand, optimize capacity, and sharpen scheduling-at the scale of Chase call centers, back office operations, and ~5,200 branches. The work is complex, high-impact, and rarely "plug-and-play"-you'll frame the problem, choose the right math, and deliver solutions built for action. If real-time decisioning sounds like your kind of challenge, this is where you belong.
As a Data Scientist Associate Senior within the Consumer and Community Banking in Workforce Planning (WFP) you will solve complex, data-intensive, and often unstructured business problems that materially impact operations. You will independently frame ambiguous questions, translate them into mathematical formulations, and select modeling approaches grounded in strong theoretical fit-not just benchmark off-the-shelf algorithms. You will design, develop, and productionize rigorous AI/ML solutions that advance next-generation capabilities, including moving toward real-time inference and decision-making across Workforce Planning.
Job Responsibilities- Design and development of Machine Learning, Artificial Intelligence and Statistical models.
- Support AI/ML projects individually or part of a project team.
- Collaborate with stakeholders to understand the business requirements and clearly define the objectives of any solution.
- Select and apply the appropriate modeling approach based on principled understanding of the problem structure and underlying assumptions, while staying up to data on the latest AI/ML research.
- Ensure the robustness of any data science solution.
- Develop and communicate recommendations and data science solutions in easy-to-understand-way leveraging data to tell a story.
- Work effectively and gain credibility and respect of others including peers, clients and other stakeholders.
R
equired Qualifications, Capabilities, and Skills- Master's Degree with 3+ years or Doctorate (PhD) with 1+ years of experience operating as an data science professional (e.g. data scientist, statistician, or related professions) in a quantitative field: Statistics, Analytics, Data Science, Engineering, Operations Research, Economics, Mathematics, Machine Learning, Artificial Intelligence, and related disciplines.
- Experience supporting AI/ML projects with multiple team members.
- Hands-on experience developing statistical models, machine learning models, and/or artificial intelligence models.
- Foundational understanding of the math and theory behind AI/ML algorithms, with the ability to reason about model assumptions, behavior, and limitations beyond empirical validation.
- Proficient in data science programming languages like Python, R or Scala.
- Experience with big-data technologies such as Hadoop, Spark, SparkML, etc. & familiarity with basic data table operations (SQL, Hive, etc.).
- Demonstrated relationship building skills, with a superior ability to make things happen through the use of positive influence.
Preferred Qualifications, Capabilities, and Skills- Advanced expertise with Time Series and Operations Research techniques.
- Natural Language Processing(NLP)/Natural Language Generation(NLG), Neural Nets, or other ML/AI skills.
- Prior experience with public cloud technologies such as Amazon Web Services(AWS), Azure or Google Cloud Platform(GCP).
- Previous experience leading highly complex cross-functional technical projects with multiple stakeholders.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.
