This role will be based on the West Coast.
WHAT ARE WE LOOKING FOR?We are looking for a hands-on, strategic Account Director to drive client results, lead a team of junior account members, and guide performance strategy across multiple campaigns. The ideal candidate brings deep client management experience, a strong understanding of user acquisition strategies, and a proven track record leading growth marketing efforts.
You'll own senior-level relationships, oversee cross-functional teams, and translate performance insights into actionable next steps. This role requires someone who can think both strategically and operationally, building process, driving results, and crafting compelling narratives that resonate with clients. You're not just a relationship manager, you're a performance-minded partner, an advisor, and a confident communicator who understands how to connect creative, media, and data to deliver real business outcomes.
KEY RESPONSIBILITIES- Own and grow client relationships, becoming a trusted partner to key decision makers and helping them achieve their business objectives
- Support and elevate client performance conversations, including business reviews and campaign wrap-ups, by empowering your team to lead day-to-day while stepping in to drive high-level strategy across digital channels
- Guide the creative and media planning process, ensuring integrated strategies align with client goals
- Identify and drive client growth opportunities through upselling, cross-selling opportunities, and long-term planning
- Build and mentor high-performing teams, providing ongoing feedback, overseeing daily client comms, QA of key deliverables, and media execution
- Serve as a senior point of contact for clients and internal teams, providing visible leadership and handling escalations as needed
- Collaborate cross-functionally with internal teams (Search & Social, Programmatic, Data & Analytics, Creative, Research, Finance) to ensure all work ladders up to a unified vision
- Contribute to agency operations that may cover SOWs, renegotiating contracts, team resourcing, and financial health of your accounts
REQUIREMENTS- 8+ years' experience in digital media, preferably in an agency setting
- Deep knowledge of performance platforms (Google, Meta, TikTok, Programmatic, etc.) and a solid understanding of full-funnel media planning
- Proven success managing large, multi-channel accounts and cross-functional teams
- Hands-on experience with new client onboarding and building from the ground up (process, client deliverables, etc.)
- Excellent presentation, communication, and negotiation skills, with experience liaising with clients at senior level
- Demonstrable experience growing revenues and effectively managing budgets/client profitability
- Excellent organizational and time management skills with strong attention to detail
ADDITIONAL INFO- Salary: $130,000-$150,000
- Competitive benefits package, including 20 vacation days and 401k match
- Holiday Break: 11 annual bank holidays, plus Christmas to New Year's Eve
- All candidates must have the ability to work in the US. We are unable to sponsor any work visas for this role
#LI-CC1 #PERF
