Wellness Sales Manager

Serenity Mental Health Centers

$100K *
Healthcare
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of management experience in a wellness center or comparable premium service environment
  • Demonstrated success in achieving sales targets in a membership model
  • Strong understanding of key performance indicators and their application
  • Proven track record in team leadership and development with measurable results
  • Effective communicator skilled in performance management and accountability
  • Operationally astute with a strong commercial focus

Responsibilities

  • Manage daily operations and service standards at a high-volume wellness center
  • Drive membership growth and service conversions to meet revenue targets
  • Create a welcoming and results-oriented member experience
  • Coach and develop team members to foster a high-performance culture
  • Analyze location KPIs and implement data-driven operational adjustments

Benefits

  • 90% employer-paid medical, dental, and vision insurance
  • 401(k) retirement plan
  • Generous PTO starting with 10 days and increasing to 15 after one year
  • 10 paid holidays per year
Full Job Description
Wellness Sales Manager

Location: Fairfax, VA

Employment Type: Full-Time

Compensation: $100,000 + bonus

Serenity is hiring a Wellness Sales Manager who has built a career at the intersection of client experience and revenue performance. Someone who is ready to bring that to a growing, mission-driven company. If you've led a team in a wellness, aesthetic, or premium health services environment where sales results and service quality both had to be exceptional, you already understand what this role demands. You'll own the full location: the people, the operation, the member journey, and the commercial outcomes. We're looking for someone who has done this before and wants a bigger stage to do it on.

What You'll Be Responsible For

- Manage all aspects of daily operations at a high-volume wellness location - team oversight, scheduling, floor presence, and service standards

- Lead the sales effort for your location, driving membership growth, service conversions, and consistent achievement of revenue targets

- Create a member experience that is warm, professional, and results-driven - from first contact through long-term retention

- Develop your team through regular coaching, clear expectations, and a culture where accountability is the norm

- Track and act on location KPIs - revenue, conversion rates, retention, and service quality - making operational adjustments based on what the data shows

What We're Looking For

- Experience managing a wellness center, med spa, aesthetic clinic, or comparable premium health and service environment is strongly preferred

- A track record of driving sales in a membership or service-based model - you've hit targets and have the outcomes to back it up

- Accountability to KPIs is second nature - you've owned them, reported on them, and used them to make better decisions

- Proven ability to lead and develop teams with measurable results: performance improved, people grown, standards raised

- Direct and effective in performance conversations - you address issues clearly and follow through on what's agreed

- Operationally sharp and commercially motivated - you hold both to the same standard

Compensation & Benefits

- $100,000+ annually plus bonus incentives

- 90% employer-paid medical, dental, and vision coverage

- 401(k) retirement plan

- 10 PTO/PST days to start, 15 after year one + 10 paid holidays

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