Salary: $6,542.00 - $8,801.00 Monthly
Location : Thurston County - Tumwater, WA
Job Type: Project (limited duration)
Remote Employment: Flexible/Hybrid
Job Number: 2026-125
Department: Dept. of Revenue
Division: Customer Experience & Communications Division
Opening Date: 07/16/2026
Closing Date: 7/26/2026 11:59 PM Pacific

Description
The Department of Revenue's Customer Experience and Communication (CEC) Division is a team of creative collaborators and idea generators who are excited to come to work every day and make a difference. If you excel in planning and management, with a real passion for improving customer service, then this Website Redesign Lead (Management Analyst 5) position is for you!

This position supports Revenue's vision and mission, as well as the Agency's customer experience goal to "Build relationships. Empower Success."
This is a Full-time Project position expected to last through June 30, 2029

Candidate screening will begin as early as July 23, 2026, and the hiring authority may exercise the option to make a hiring decision at any time after. It will be to the applicant's advantage to submit materials as soon as possible.

Flexibility and Location
We value work-life balance and offer the convenience of hybrid remote and in-person work. This position is eligible for telework and flexible schedule options. Some in-office days are anticipated during the onboarding process and throughout this project. This schedule will be based on in-person needs, largely at our office in Tumwater, WA, and may change from week to week. All employees on this team are expected to be in the office once per month for division-wide meetings. Additional events, meetings, trainings, or other work in the office is scheduled in advance and generally held at our office in Tumwater, WA.

Please review the opportunity details below and forward this message to others you feel may be qualified.
Duties

This senior position leads the redesign of the agency's primary website, dor.wa.gov, defining the vision, strategy, and roadmap for a modern, user-centered experience.
The role ensures that the website is intuitive, accessible, organized, and tailored to the needs of our business and individual taxpayers so that all can easily find information and complete tasks.
The position focuses on improving and reorganizing the existing site within our Drupal Content Management System (CMS). We are not looking for a back-end coder, new site developer, or technical maintenance.
Key responsibilities include:
Website design, accessibility, and usability

• Collaborate with the website support vendor and internal UI/UX experts on design, information architecture, functionality, and implementation.
• Use customer needs, business requirements, and feedback across all phases of this project.
• Serve as the liaison across various internal teams, ensuring alignment with agency goals and federal and state accessibility standards.
• Analyze user feedback and performance data to evaluate design effectiveness and identify opportunities to simplify task completion.

Content and site structure optimization

• Evaluate current information architecture, identifying content gaps and redundancies.
• Reorganize and streamline content to help users quickly find information, improving navigation and content hierarchy.
• Clearly distinguish pathways for two primary audiences: business customers and individual taxpayers.
• Apply Drupal CMS tools to refresh and optimize the site's structure, supporting customer self-service and continuous improvement.

Qualifications
The required qualifications are key competencies that have been successfully demonstrated through experience or education. To join our team, you must possess the following knowledge, skills, abilities, and competencies:

Demonstrated, progressive multiyear experience in website content management, including applying knowledge of information architecture, search engine optimization, CMS tools, style guides, and governance to create, maintain, or improve web content for large, complex websites.
Demonstrated experience leading projects, particularly those involving website or service redesigns, applying project management skills to coordinate work, assign and review tasks, guide interested parties, and deliver successful outcomes.
Progressive experience interpreting user research, analytics, and customer feedback to evaluate usability, improve accessibility, and drive continuous improvement of digital services.
Proven ability to communicate clearly through both verbal and written methods, supported by experience writing and editing website content, forms, and other materials using plain language principles.

Working knowledge of state and federal accessibility policies and standards, along with skills in user centered design principles and testing methodologies, gained through experience applying these requirements to digital content or web-based services.
The ability to take action to learn and grow: This equity competency identifies people who are curious about themselves and others who take responsibility for knowing their own strengths and weaknesses, and who use their learning to make government programs and processes more efficient and effective to serve all in Washington.

The ability to take action to meet the needs of others: This equity competency identifies people who are flexible, adaptable, customer-service focused and willing and able to empathetically respond to the unique needs of the people they work with and serve.

Uses an equity & inclusive approach: Actively seeks to understand and appreciate the diverse backgrounds, perspectives and experiences of colleagues, customers and communities. Encourages an inclusive culture where everyone feels valued and respected. Uses an equity lens that applies an objective perspective to daily work by considering impacts on the people we serve, particularly marginalized groups, by actively identifying and removing inequitable barriers.
Preference may be granted to candidates who possess the following:

Proven ability to manage a large amount of detail, tasks, and competing priorities, and appropriately seek guidance from managers when projects and deadlines are in jeopardy.
Our website contains content in a few languages. Fluency in Spanish, Korean, Russian, Vietnamese, Chinese, or other languages commonly spoken by Washington residents is valued.
To be considered, complete the online application in detail and attach:

• A cover letter explaining your qualifications for this position.
• A resume highlighting your work experience.
• If available, please include a link to portfolio items in either your cover letter or resume for:
  • Websites or portions of websites that you manage daily.
  • Websites where you've completed redesign work. Be ready to share "before" and "after" comparisons (if you can), during the interview process.

Please do not upload additional documentation explaining portfolio items with your application materials.
*Note - Incomplete applications may be disqualified.

To take advantage of Veteran's preference, please attach your DD-214, member 4 long form, or your NGB-22. Please blackout your social security number and date of birth before attaching.
Questions?
Hello, my name is Lance, and I will be assisting with this announcement. As a 20-year Department of Revenue employee, I understand the importance of finding a rewarding career with a work-life balance. At Revenue, we pride ourselves in connecting talented individuals with opportunity and would like to answer any questions you have.
Please contact any part of the Staffing team at or give me a call (360) 704-5725.
Supplemental Information

The Human Resource Division may use referrals from this recruitment to help fill future similar vacancies for up to six months.

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

This position may be covered by a collective bargaining agreement between the Department of Revenue and the Washington Public Employees Association (WPEA).