GRADE

20

LOCATION OF POSITION

DEPARTMENT OF HUMAN SERVICES
COMMUNICATIONS OFFICE

25 S. CHARLES STREET

BALTIMORE, MD 21201

Main Purpose of Job

This employee manages the Department's web infrastructure and is charged with ensuring the agency's web presence is up-to-date and secure on a rolling basis. This role is responsible for ensuring DHS' customers across the state can access their benefits and learn vital information about services online securely and conveniently. As a team leader, they are expected to manage deliverables across the three person Web Team and collaborate with internal and external partners to perform regular technical and content updates. They are also responsible for updating leaders on the Communications Team and in the Office of the Secretary regarding key security and content developments, threats, and opportunities.

POSITION DUTIES

Communicate and collaborate with the Maryland Benefits Infrastructure team to implement WordPress and WordPress plugin updates-and ensure the website is current and consistently updated. Coordinate with OTHS for device access, ticket management, and troubleshooting. Serve as main DHS web point of contact for OTHS, Maryland Benefits, and DoIT. Communicate and collaborate with the Maryland Benefits Infrastructure team to fix errors and optimize our WordPress websites. Analyze and recommend a course of action for WordPress plugins. Weigh security risks and plugin optimization to optimize site security Coordinate the Communications Office's Web Team to ensure deliverables are produced and deadlines are met. Ensure senior leaders are apprised of key challenges and potential solutions. Implement content changes to DHS websites at the request of Maryland Department of Human Services teams, LDSS offices, and key programs.

MINIMUM QUALIFICATIONS

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Six years of administrative staff or professional work.

Notes:

1. Candidates may substitute 30 credit hours from an accredited college or university for each year up to four years of the required experience.

2. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and two years of experience in administrative staff or professional work for the required experience.

3. Candidates may substitute the possession of a Master's degree from an accredited college or university for five years of the required experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

One year of experience working with WordPress and Drupal to manage web content.

One year of experience drafting tech-related policy for government agencies.

One year of experience managing website migrations in a government setting.

LIMITATIONS ON SELECTION

Limited to current Department of Human Services Communications Office employees, only.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year. If you are in State service and are a promotional candidate, your salary will be determined in accordance with the State of Maryland Guidelines.

EXAMINATION PROCESS

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be asked to complete a supplemental questionnaire. The supplemental questionnaire may be used as part of the rating process. Therefore, it is important that you provide complete and accurate information on your application.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.

BENEFITS

STATE OF MARYLAND BENEFITS

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Examination Services Unit, 25 S. Charles Street, Suite 1100, Baltimore, Maryland 21201.

Or email [email protected]: Voice 410-767-8844, toll-free: 1-800-332-6347.

If you are having difficulty with your user account or have general questions about the online application system, please contact the Maryland Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or [email protected].

Do not submit unsolicited documentation.

TTY Users: call via Maryland Relay