Wealth Platforms Enablement Lead -Private Wealth (Boston, NYC, or San Francisco)

Citizens Bank

$120K — $150K *
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 6+ years in Wealth Management or Private Banking financial services
  • Strong knowledge of Wealth Management advisor workflows and practice management
  • Deep understanding of advisor and operational systems with Salesforce expertise
  • Experience improving field execution in sales or advisory settings
  • Strong organizational skills to manage competing priorities
  • Ability to translate business goals into workflows and usage standards
  • Proficient in communication and influencing skills across functions

Responsibilities

  • Assess and improve Private Wealth practice management routines
  • Define platform usage standards aligned with business workflows
  • Identify usage gaps and partner with stakeholders for enhancements
  • Integrate usable Salesforce features into daily routines
  • Coordinate structured training and support delivery for teams
  • Develop tools and resources based on field feedback
  • Gather field feedback to create scalable solutions for workflow improvements

Benefits

  • Structured training sessions and resources
  • In-market support and job aids for practical execution
  • Opportunities for hybrid work after training
  • Collaborative work environment with cross-functional engagements
  • Travel opportunities to key Private Wealth offices
Full Job Description
Job Description

We are seeking a strategic, collaborative, and field-oriented Wealth Platform Enablement Lead-Private Wealth. In this role, you will improve how Private Wealth teams use Wealth systems and workflows to manage client activity, referrals, pipeline visibility, and account maintenance. This role will define practical usage standards, translate business priorities into role-based routines, and equip leaders and teams with the tools, insights, and support needed to execute consistently. The role will partner cross-functionally with Private Wealth leadership, change management, operations, learning, product, technology, and field leaders to simplify workflows, improve usability, and strengthen business execution.

Primary Responsibilities:

Platform Workflow Standards & Field Execution
  • Assess current Private Wealth practice management routines and how teams use core systems to support client, pipeline, referral, and account maintenance activities
  • Define clear platform usage standards aligned to business priorities and workflows by role to support consistent execution across advisors and support teams
  • Identify gaps in usage patterns, analyze root causes, and partner with stakeholders to refine usage expectations or define requirements for system enhancements
  • Reduce reliance on off-platform tools by embedding Salesforce and related platform capabilities into day-to-day business routines

Role-Based Tools, Routines & Support
  • Coordinate delivery through structured channels including live sessions, on-demand resources, in-market support, and job aids
  • Partner with Learning and subject matter experts to evolve content based on field feedback, usability insights, and emerging business needs
  • Deliver practical tools, routines, and field support that strengthen advisor confidence, efficiency, and consistent use of Wealth systems

Leadership Accountability & Workflow Improvement
  • Integrate usage standards into leader routines, including team meetings, coaching practices, and performance conversations
  • Equip leaders with tools, actionable reporting, and insights to coach consistent execution and improve accountability across teams
  • Serve as the voice of the field by gathering feedback on workflows, system barriers, and execution outcomes, then translating insights into scalable solutions and repeatable field practices
  • Partner with product, operations, and business leaders to simplify processes, improve usability, and scale effective usage practices


Minimum Qualifications:
  • 6+ years of experience in Wealth Management or Private Banking financial services
  • Strong knowledge of Wealth Management and Private Wealth, including advisor workflows, the client lifecycle, client needs, and practice management dynamics
  • Deep understanding of advisor and operational systems, including advanced working knowledge of Salesforce
  • Demonstrated experience improving field execution at scale, ideally within a sales or advisory environment
  • Strong organizational skills with the ability to manage multiple competing priorities while consistently meeting deadlines
  • Experience collaborating across business, product, technology, operations, learning, and field teams to deliver integrated solutions and improve user experience
  • Experience translating business goals into practical workflows, usage standards, and scalable field execution
  • Strong written and verbal communication skills with the ability to influence leaders and partners across functions
  • Strong interpersonal skills with the ability to influence and build alignment across functions
  • Strong analytical skills with the ability to identify usage trends, diagnose gaps, and respond to opportunities in the sales environment
  • Demonstrated adaptability and flexibility, with the ability to lead through ambiguity and shifting business needs
  • Completed Bachelor's degree


Hours & Work Schedule
  • Hours per Week: 40
  • M-F: 8:00 AM ET - 5:00 PM ET - 100% in office until fully trained then potential hybrid 4 days in office 1 day work from home
  • Travel: Up to 40% to Private Wealth offices including in CA, NY, MA & FL

#LI-Citizens6

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