Magna

Warranty & Customer Liaison Engineer (Electrical/Controls)

Magna$80K — $100K *
Troy, MI 48085In-Person
Manufacturing & Automotive
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor of Science in Electrical Engineering (BSEE) required
  • 3+ years in automotive electronics, power electronics, or control systems
  • Proficient with CAN/LIN/FlexRay protocols and tools
  • Strong knowledge of PCBA manufacturing and failure modes
  • Technical diplomacy in customer communications
  • Systematic understanding of electrical and mechanical interactions
  • Agility in high-pressure customer negotiations
  • Ability to identify software vs. hardware failure requirements

Responsibilities

  • Lead teardown and bench testing of Transmission Control Modules and related components
  • Utilize diagnostic tools for signal analysis and circuit issues
  • Analyze data to differentiate hardware failures from software calibration problems
  • Drive technical investigations for electrical 'Non-Conformance' with structured problem-solving methods
  • Serve as the technical expert in warranty meetings with OEM engineering teams
  • Translate complex data into executive-level presentations about failures
  • Negotiate liability by proving external factors influencing failures
  • Ensure technical accuracy in responses on OEM platforms

Benefits

  • Opportunity for professional growth and development
  • Work within a dynamic and innovative team environment
  • Engagement with cutting-edge automotive technology
  • Participation in high-impact technical decisions
  • Flexible work environment with occasional travel
Full Job Description
Job Responsibilities:

Mission of the Position:

The Electrical Warranty & Customer Liaison Engineer is the primary technical authority for field performance issues related to transmission control systems and electronic components. You will bridge the gap between complex signal/software data and the OEM customer. Your goal is to diagnose electrical failures, manage software "bug" investigations, and protect the company's liability through data-driven technical defense.

Key Responsibilities:
  • Electronic Root Cause: Lead the teardown and bench testing of Transmission Control Modules (TCMs), sensors, solenoids, and internal wiring harnesses.
  • Signal Analysis: Utilize oscilloscopes and logic analyzers to identify signal noise, grounding issues, or intermittent circuit opens/shorts.
  • Software/Calibration Review: Analyze "Freeze Frame" data and error logs to determine if a field issue is a hardware failure or a software calibration edge-case.
  • 8D Leadership: Drive technical investigations for electrical "Non-Conformance" using Fishbone and 5-Why tools, focusing on PCB defects, solder integrity, or component latch-up.
  • OEM Technical Lead: Serve as the "Subject Matter Expert" (SME) during weekly Warranty quality meetings with the customer's electrical and systems engineering teams.
  • Data Presentation: Translate complex electrical waveforms and error-code logic into clear, executive-level presentations that explain the "Physics of Failure."
  • Liability Negotiation: Defend the company against "No Trouble Found" (NTF) claims by proving external factors like vehicle-side wiring issues, EMI (Electromagnetic Interference), or improper jump-starting.
  • Portal Management: Ensure all technical responses in OEM portals (e.g., GM PRTS, STLA GIMS) are linguistically precise and technically sound.


Requirements and Qualifications:

  • Bachelor of Science in Electrical Engineering (BSEE) from an accredited university is required.
  • 3+ years of experience in automotive electronics, power electronics, or control systems.
  • Proficiency with CAN/LIN/FlexRay communication protocols and tools (Vector CANoe/CANalyzer, INCA).
  • Strong understanding of circuit board (PCBA) manufacturing and common failure modes (dendrite growth, thermal fatigue).
  • Knowledge of ISO 26262 (Functional Safety) and IATF 16949 is a plus.
  • Technical Diplomacy: Ability to explain a complex software "re-flash" or hardware "revision" to a customer without conceding unnecessary liability.
  • Systemic Thinking: Understanding how the electrical system interacts with the mechanical transmission hardware (the "Mechatronics" perspective).
  • Agility: Comfortable shifting from a Lab environment to a high-pressure customer negotiation meeting.
  • SW vs. HW Identification: Accuracy in triaging failures either software-fixable or requiring a hardware change.
  • Warranty Recovery: Successfully identifying OEM-side electrical issues (e.g., faulty harnesses) to redirect warranty costs away from the company.
  • Response Turnaround: 100% adherence to customer timing for 8D and "Initial Technical Response" (ITR).


Magna Standards:
  • Practice and maintain integrity while following Magna's Charter and Constitution.
  • Follow Magna's Code of Conduct and Ethics and related compliance policies.
  • Supports and adheres to policies, procedures, and operational guidelines related to established quality management system (IATF 16949).
  • Drive the development of new technologies to improve quality, efficiency and reduce cost.
  • Comply with safety policies and procedures to ensure duties of self are performed in a safe manner.
  • Health & Safety responsibilities:
    • Understand applicable Environmental, Health & Safety policies and procedures in the workplace.
    • Report unsafe conditions immediately.
    • Report injuries, accidents, illnesses, near misses, property damage immediately.
    • Follow safety rules.
    • Comply with requirements for the use or operation of machines or equipment.
    • Comply with Personal Protective Equipment (PPE) requirements.
  • Create a positive work environment by demonstrating and sharing functional/technical knowledge.
  • Develop and maintain a responsive and cooperative working relationship with internal and external customers.
  • Treat everyone with dignity, trust and respect.
  • Complete additional duties and responsibilities as assigned.
  • Comply with Magna's information and data protection policies.


The above is intended to describe the general content of and the requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Work Environment
  • Regular use of diagnostic equipment and high-voltage safety gear (if working on EV/Hybrid systems).
  • Travel (10-20%) to assembly plants for vehicle-level troubleshooting and "ride-and-drive" diagnostics.
  • Office environment.


Worker Type:

Regular / Permanent

Group:

Magna Powertrain

About Magna

Magna Careers

Join Magna’s dynamic team of professionals and be part of a company that’s leading the way in automotive innovation. At Magna, we offer unparalleled job opportunities in an environment that values diversity, leadership, and growth. Work You’ll Do At Magna, we are committed to fostering an inclusive culture where every team member is empowered to contribute, innovate, and excel. We believe that diverse perspectives lead to groundbreaking ideas and better decisions. Joining our team means you’ll work alongside some of the industry’s most talented professionals, using state-of-the-art technology to create revolutionary automotive solutions. Lead in a Unique Market Position Magna stands at the forefront of the automotive industry, combining advanced technology, deep industry expertise, and a commitment to innovation that drives us forward. As a leader in our field, we offer careers that are not just jobs, but pathways to personal and professional growth. Explore Magna’s Job Opportunities Whether you’re looking for a position in engineering, design, production, or management, Magna has a place for you. Our global presence offers a wealth of opportunities for career advancement, professional development, and networking. From internships that provide real-world experience to leadership roles that challenge your skills, Magna is dedicated to helping you reach your full potential. Innovative Work Environment Magna is committed to innovation and excellence. Our team is constantly pushing the boundaries of what’s possible in the automotive world, making it an exciting place to grow your career. We encourage creativity and initiative, and we reward our employees with the benefits and support they need to succeed both professionally and personally. Be Part of a Great Team At Magna, you’ll find a collaborative environment that values teamwork and open communication. Our employees share a common goal: to lead the industry through innovation, efficiency, and sustainability. With diversity training and a focus on inclusive employment practices, Magna is a place where everyone can thrive. Future-Proof Your Career With Magna, you’re not just finding a job; you’re building a career. We offer extensive training and development programs to help you continue learning and evolving as a professional. With opportunities for advancement and a culture that promotes from within, Magna empowers you to design a career path that meets your ambitions. Stay Connected Join Our Team Search for open positions that match your skills and interests. We are always on the lookout for passionate, curious, and innovative team players. Explore the possibilities that Magna offers. SEARCH MAGNA JOBS Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights you can use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Magna.
Learn more about Magna
Size
161,000 employees
Market Cap
$15.9 billion
Industry
5 Year Trend
-0.1%
NASDAQ

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