Warranty & Customer Care Specialist

Tim O'Brien Homes LLC

$93K *
Real Estate & Construction
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Excellent verbal and written communication skills
  • Ability to collaborate effectively in teams
  • Strong independent decision-making skills
  • Proficient in reading and interpreting construction blueprints and specifications
  • Basic technology skills for PC and mobile platforms
  • Familiarity with Microsoft Windows and Outlook; quick learner of new software
  • Valid driver’s license required
  • Ability to navigate uneven terrain and lift up to 50 lbs

Responsibilities

  • Act as the primary liaison between homeowners and the construction team
  • Ensure a positive warranty experience for homeowners
  • Maintain award-winning standards in service delivery
  • Coordinate timely responses to warranty inquiries
  • Facilitate communication between departments to streamline processes
  • Travel to various job sites to oversee customer interactions
  • Assist in job specification reviews and updates

Benefits

  • Supportive and vibrant work environment
  • Opportunities for career growth
  • Recognition for maintaining high service standards
Full Job Description
Description

In this role, you'll be the crucial link between our valued homeowners and our construction team, ensuring a seamless and positive warranty experience. Your expertise will help us maintain our award-winning standards while you grow your career in a supportive, vibrant environment.

Responsibilities

$45

Qualifications
• Excellent verbal and written communication and interpersonal skills
• Ability to work independently and with a team
• Ability to independently make accurate, timely decisions
• Ability to read and interpret detailed construction blueprints, job specifications, and detailed development drawings
• Basic technology skills require the proficient use of a PC and a mobile smartphone
• Knowledge of Microsoft Windows and Outlook (email) is required, with the ability to learn web-based residential construction management systems
• Daily travel required
• Must possess a valid driver's license
• Must be able to navigate uneven terrain and stairs and have the ability to stand for a prolonged period of time (4-6 Hours)
• Must be able to lift a maximum of 50 lbs to chest height

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