Job DescriptionIn this position... Our Global Dealer Engagement team builds successful partnerships with our 9,500 dealers and helps them unlock their full potential and increase customer satisfaction. We focus on training and productivity, governance, customer sentiment, diversity, community, retail excellence, systems and process modernization, and rewards and recognition to help our dealers differentiate themselves from the competition and maximize their strengths.
ResponsibilitiesWhat you'll do...- Conduct warranty audits at dealerships located throughout the United States.
- Conduct warranty dashboard reviews via phone or in person with dealership fixed operations team, including management and if applicable Region personnel.
- Prepare for audit action: review dealership Warranty Dashboard reports for performance and history, draft and distribute announcement letter to dealers and Region personnel.
- Review and identify repair orders with potential repairs for disallowance that do not comply with Ford Motor Company policy and present findings to dealership and Region personnel.
- Comply with individual State's warranty audit legislative requirements where audit action will occur.
- Maintain contact with FCSD Regional Personnel during audits to ensure communication and participation.
- Submit audit paperwork/file and expense reports in a timely manner after audit has been completed.
- Investigate allegations of improper warranty practices.
- Assist FCSD Regional Personnel with warranty concerns as needed.
- Collaborate with other departments upon discoveries that may warranty policy changes or enhance processes and procedures.
- Participate in Global Warranty Operations meetings and/or events.
QualificationsYou'll have...Minimum- Bachelors Degree.
- Thorough knowledge of automotive fixed operations.
- Strong technical background.
- Able to travel between regions and throughout the US
- Experience working with Dealer Principals and dealership management teams.
- Valid US driver's license.
Even better, you may have...Preferred- Ability to manage difficult discussions with dealership personnel.
- Strong computer skills (ie, Word, PDF, etc.).
- Ability to work with minimal supervision and maintain travel schedule.
- Familiar with the Warranty & Policy Manual.
- Exceptional written and verbal communication skills.
- Ability to facilitate dealer meetings in detail.
- Ability to navigate the Warranty Dashboard, Professional Technician Society (PTS) Website and One Warranty Solution (OWS).
- Root cause identification skills.
- Strong analytic and decision-making capabilities.
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including:
• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year's Day
• Paid time off and the option to purchase additional vacation time.
This position is a salary grade 8 and ranges from $99,100-$166,200.
Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.
For more information on salary and benefits, click here: https://fordcareers.co/GSR
Visa sponsorship is not available for this position.This position is remote.
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