Role Summary/Purpose:

The successful incumbent will report directly to the VP, Client Development - Vet to increase CareCredit usage and future growth focusing on mid-market accounts. This individual will have direct responsibility for managing a team of Strategic Account Managers (SAMs) focused specifically on the Veterinary market, as well as coordinate closely with the field and inside sales organizations in CareCredit to ensure a harmonized coverage model across the respective channels in the Vet market. The role will cultivate and maintain relationships with partners, key stakeholders and strategic accounts while working cross functionally to execute mid-market initiatives as well as other cross business activities that advance the CareCredit Veterinary business.

Essential Responsibilities:

• Manage a team of Strategic Account Managers (SAM) to ensure the execution of mid market client sales initiatives, metrics and growth targets.
• Support the development of smaller, uncontracted groups ensuring growth through enhanced partnership with potential to execute agreements where appropriate.
• Coach/mentor team through holding one on ones and co-traveling, to motivate, evaluate and drive performance measures
• Work with market specific industry stakeholders to drive usage within the Veterinary industry.
• Ensure all contractual obligations are being met.
• Develop and implement strategies, tactics and "best practices" devised at the corporate level to increase activation and utilization of the CareCredit card.
• Collaborate & Leverage field sales teams (Practice Development Managers) to drive portfolio usage and increase sales within the Vet market.
• Work with various departments including marketing, credit, finance and operations to develop materials and systems to increase portfolio usage at the corporate client level (See highlighted question from me below)
• Identify customer CTQs & lead cross functional business teams to deliver; Monitor progress to goals & proactively identify areas of opportunity.
• Provide value added analysis and reporting to evaluate and drive growth in usage.
• Lead corporate complaints to resolution and communicate to HQ.
• Participate in monthly operating & portfolio performance reviews.
• Assess key portfolio performance metrics to determine optimal growth strategies. Utilize data to contribute to the overall growth strategy.
• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor's Degree and 5+ years of sales/marketing experience with a proven track record of results; or in lieu of a Bachelor's Degree, a High School Diploma / GED and 5+ years of sales / marketing experience in the Financial Services
• 5+ years of sales/marketing experience with a proven track record of results.
• 2 years of demonstrated experience in effective people management, leading and developing a team to execute performance results, drive accountability and motivate individuals for success.
• Minimum of 2 year's prior large corporate accounts or strategic account management experience calling on senior levels and C-level executives.
• Minimum of 2 years' experience in delivering formal communications to either senior business leaders or key external business partners.
• Strong Influencing, Negotiation and Project Management skills
• Ability to travel (50 %+) overnight and some weekend travel.

Desired Qualifications:

• MBA or advanced degree
• Veterinary Industry experience, including in-depth knowledge of the marketplace.
• Analytical thinker with excellent communication, training skills and presentation skills.
• Strong business/industry acumen.
• Demonstrated prior experience involving contract negotiations, competitive pricing, business planning and P&L management.
• Strong marketing, creative and analytic skills.
• Proven ability to influence corporate decision makers; strong negotiating skills.
• Ability to demonstrate innovation and creative approaches to business needs.

Grade/Level: 13

The salary range for this position is 130,000.00 - 210,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Our Way of Working:

We're proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events.

*Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.

Eligibility Requirements:

• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations).

Job Family Group:
Sales