JetBlue Airways

VP Tech & Chief Information Sec Officer

JetBlue Airways • $274K — $412K *
Long Island City, NY 11101In-Person
Information Technology
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in a relevant field; equivalent experience accepted.
  • 10 years of progressive leadership in technology infrastructure or cybersecurity.
  • Experience in complex environments prioritizing reliability and customer impact.
  • Experience leading cloud, network, or enterprise infrastructure services.
  • Track record of managing significant budgets and strategic vendor relationships.
  • Ability to influence organizational decisions and navigate ambiguity.
  • Must possess ability to attain a U.S. security clearance.

Responsibilities

  • Lead JetBlue's technology infrastructure and cybersecurity strategies to align with business goals.
  • Drive modernization of technology systems to enhance scalability and resilience.
  • Oversee cybersecurity governance and incident response measures.
  • Guide the business in risk management and secure practices.
  • Develop and implement anti-fraud strategies to safeguard customer interactions.
  • Ensure continuity through disaster recovery and cyber response planning.
  • Simplify internal processes to enhance technology delivery and team synergy.

Benefits

  • Access to healthcare and wellness benefits.
  • 401(k) plan with company matching.
  • Opportunity for performance bonuses and stock options.
  • Free standby travel on JetBlue flights for employees.
  • Short-term and long-term disability coverage.
Full Job Description
Position Summary

The VP, Technology Infrastructure & Chief Information Security Officer leads JetBlue's technology infrastructure, cybersecurity, and anti-fraud capabilities. The VP is responsible for the technology foundation that supports the safe, reliable, and secure operation of the airline and enables the broader Technology organization to deliver.

The VP is accountable for modernizing JetBlue's technology foundation, strengthening cybersecurity and fraud prevention, and ensuring operational resilience. This leader partners across the enterprise to enable JetBlue's strategy and serves as a trusted advisor on technology, risk, and the tradeoffs required to achieve business outcomes.

Success requires an executive who combines technical depth with sound judgment, operational discipline, and strong enterprise leadership. The VP builds high-performing teams, raises organizational capability, and ensures technology and security remain grounded in business needs and serve as accelerators for JetBlue.

Essential Responsibilities
  • Lead JetBlue's infrastructure, cybersecurity, and anti-fraud strategies in support of business priorities and the company's risk appetite.
  • Transform and modernize JetBlue's technology infrastructure, simplifying legacy environments and adopting modern practices to create a scalable and resilient technology foundation.
  • Lead enterprise cybersecurity, including governance, security operations, identity and access management, vulnerability management, incident response, data protection, and third-party cyber risk.
  • Enable the business to manage and mitigate risk through practical guidance and secure-by-design practices.
  • Lead JetBlue's anti-fraud capabilities to prevent, detect, and respond to fraud while protecting the customer experience.
  • Ensure technology resilience through effective business continuity, disaster recovery, and cyber response capabilities.
  • Provide platforms and services that enable engineering teams to deliver effectively. Simplify services, expand self-service, and reduce friction across Technology teams.
  • Establish outcome-based operating models that measure performance and drive accountability.
  • Ensure strategic technology partners and service providers deliver strong performance and value.
  • Build a high-performing organization by attracting and developing strong talent, addressing performance, and evolving the team's capabilities as needs change.
  • Stay ahead of emerging technologies and industry trends, translating relevant developments into opportunities for JetBlue.
  • Provide clear executive insight into technology performance, risk, resilience, organizational health, and investment priorities.
  • Other duties as assigned.

Minimum Experience and Qualifications
  • Bachelor's degree in Technology, Cybersecurity, Computer Science, Engineering, Business, or a related discipline; equivalent experience may be considered.
  • Ten (10) years of progressive leadership experience across technology infrastructure, cybersecurity, or related enterprise technology functions.
  • Experience leading technology or cybersecurity in a complex operating environment where reliability, resilience, and customer impact are critical.
  • Experience leading enterprise infrastructure across cloud, network, workplace, or related technology services.
  • Experience leading cybersecurity capabilities aligned to a traditional Chief Information Security Officer scope, including cyber risk, security operations, incident response, identity and access management, and regulatory alignment.
  • Experience managing significant budgets, strategic vendors, and service providers.
  • Demonstrated success transforming organizations, building high-performing technical teams, developing leaders, and addressing performance.
  • Demonstrated ability to influence across organizational boundaries and translate technology and risk into business decisions.
  • Demonstrated ability to lead through ambiguity, make difficult tradeoffs, and hold teams and partners accountable for outcomes.
  • Able to work flexible hours and be available for emergency response on short notice.
  • Must pass a pre-employment drug test.
  • Must be legally eligible to work in the country in which the position is located.
  • Ability to attain a United States security clearance.

Preferred Experience and Qualifications
  • Prior experience as a CISO, Deputy CISO, Head of Infrastructure, CTO, or comparable senior technology executive.
  • Experience in aviation or another highly available, regulated, 24x7 operating environment.
  • Experience leading significant infrastructure modernization and improving engineering enablement, resilience, or business outcomes.
  • Experience leading or overseeing enterprise anti-fraud capabilities.
  • Knowledge of relevant cybersecurity and control frameworks, including NIST, CIS Controls, ISO 27001, PCI DSS, and SOX.
  • Experience briefing executive leadership, boards, regulators, and auditors on technology performance and cybersecurity risk.

Crewmember Expectations
  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short notice
  • Able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
  • Must fulfill safety accountabilities as prescribed by JetBlue's Safety Management System
  • Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards
  • Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
  • Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
  • Uphold JetBlue's safety performance metric goals and understand how they relate to their duties and responsibilities
  • The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position

Equipment:
  • Computer and other office equipment

Work Environment:
  • Hybrid mix of traditional office environment and remote

Physical Effort:
  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Compensation:

The base pay range for this position is between $274,000.00 and $412,000.00 per year. Base pay is one component of JetBlue's total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.

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About JetBlue Airways

JetBlue is a customer service channel for Major United States Airline based in Queens, New York. It is a passenger airline that operates primarily on point-to-point routes with its fleet of 120 Airbus A320 aircraft and 49 EMBRAER 190 aircraft. As of December 31, 2011, it served 70 destinations in 22 states, Puerto Rico, Mexico and 12 countries in the Caribbean and Latin America. Most of JetBlue flights have as an origin or destination New York or one of its other focus cities: Boston, Fort Lauderdale, Los Angeles, Orlando or San Juan, Puerto Rico. As of December 31, 2011, the Company operated an average of 700 daily flights. During the year ended December 31, 2011, the Company acquired eight take-off and landing slots at each of New York’s LaGuardia Airport and Washington D.C.’s Ronald Reagan National Airport. The Company’s operations primarily consist of transporting passengers on its aircraft with domestic United States operations, including Puerto Rico, which accounted for 85% of its capacity in 2011.

JetBlue Airways Careers

There has never been a more exciting time to explore job opportunities at JetBlue Airways, a leading company in the aviation industry known for its innovation, strong culture, and commitment to diversity and leadership development. Work You’ll Do Join JetBlue Airways' dynamic team to help redefine the future of air travel with a focus on customer service excellence and operational efficiency. At JetBlue, you will be part of a culture that values diversity, leadership, and professional growth. Transform your career and the airline industry with JetBlue’s commitment to innovation and excellence. Lead from a unique position in the marketplace, where your skills in technology, customer service, and team collaboration are highly valued. Work with a dedicated team of professionals who are passionate about creating an outstanding travel experience. Collaborate with industry leaders and benefit from a culture that supports career advancement and professional development. Introducing the JetBlue Professional Growth and Development Initiative We are building a market-leading team to master the challenges of the modern aviation industry. At JetBlue, you will find a supportive environment where career growth and learning are encouraged through comprehensive training and leadership development programs. Do Innovative Work Join a team that is at the forefront of the aviation industry, where you can apply your skills in a variety of roles, from pilot and cabin crew positions to engineering and customer support. JetBlue offers a wide range of job opportunities that allow you to innovate and excel. Be Part of a Great Team Work on a wide range of projects and utilize the latest technology in aviation. Harness the unparalleled capabilities of a team that values integrity, teamwork, and mutual respect. Future-Proof Your Career Advance your career with JetBlue Airways, where your ambition can take you to new heights. Enjoy near-limitless opportunities to grow professionally, supported by unmatched training, development, and certification support. Explore JetBlue’s internship programs offer a unique insight into the workings of one of the most innovative airlines in the industry. These programs provide hands-on experience and are a stepping stone to full-time employment. The JetBlue Experience Our combined service capabilities, commitment to innovation, and a diverse and inclusive workplace help employees thrive and lead in their careers. At JetBlue, we are dedicated to nurturing a professional environment where every team member can succeed. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Explore the various employment paths JetBlue Airways offers, from customer service to pilot positions. SEARCH JETBLUE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at JetBlue Airways.
Learn more about JetBlue Airways
Size
19,304 employees
Market Cap
$2 billion
Industry
Aerospace & Defense
Net Income
-$1.3 billion
Founded
1999
5 Year Trend
-1.7%
Revenue
$2.9 billion
NASDAQ
JBLU
* Ladders Estimates

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