Position Summary

GoodTemps, the nonprofit staffing division of Goodwill Industries of Greater New York and Northern New Jersey, is seeking a strategic, data-driven, and execution-focused Vice President, Staffing Operations to lead the organization's staffing operations, customer fulfillment strategy, and operational performance. Reporting directly to the EVP, Business Services, this executive leader will be responsible for overseeing the performance, scalability, and effectiveness of GoodTemps' staffing operations through leadership of the Director of Recruiting, Intake & Placement and collaboration with Finance, People & Culture, Business Development, and other key stakeholders. The Vice President will serve as the senior leader accountable for staffing performance, customer fulfillment, workforce growth, contract administration, purchase order management, accounts receivable oversight, and cash flow stewardship. This role ensures that recruiting, intake, placement, compliance, customer service, and financial processes are aligned to support customer satisfaction, revenue growth, mission impact, and organizational sustainability. Utilizing data and analytics from gTalent and related systems, the Vice President will drive continuous improvement, establish performance accountability, and support strategic decision-making across the organization. As a key driver of GoodTemps' No Talent Left Behind strategic initiative, this role will support the organization's goal of increasing daily workers from approximately 500 to 600 while expanding employment opportunities for people with disabilities, veterans, and others facing barriers to employment.

Key Responsibilities

Staffing Operations & Customer Fulfillment Leadership

• Provide strategic leadership and oversight of staffing operations through direct management of the Director, Recruiting, Intake & Placement.
• Ensure alignment between customer demand, recruiting strategy, workforce readiness, and placement execution.
• Establish accountability systems that improve fill rates, placement conversion, workforce retention, and customer satisfaction.
• Build scalable staffing operations capable of supporting organizational growth objectives.
• Drive execution of GoodTemps' No Talent Left Behind goal to increase daily workforce participation from approximately 500 to 600 workers.
• Ensure customer staffing needs are fulfilled with urgency, quality, and consistency.

Strategic Partnership with Business Development

• Partner closely with the Director of Business Development to ensure operational readiness supports revenue growth and customer expansion.
• Align recruiting, intake, placement, compliance, and customer fulfillment functions to support successful contract execution and customer satisfaction.
• Lead seamless transitions from business development to service delivery through clear implementation processes and accountability measures.
• Provide operational insights that support customer retention, account expansion, and long-term growth.
• Ensure staffing operations evolve in alignment with GoodTemps' strategic growth objectives.
• Customer Relationship Management
• Maintain strong customer relationships through responsive and high-quality service delivery.
• Partner with placement and operational teams to proactively address customer needs and service challenges.
• Oversee customer onboarding, implementation, issue resolution, and escalation processes.
• Monitor customer satisfaction and implement strategies that strengthen retention and account growth.
• Serve as a senior operational contact for strategic customer relationships.

People & Culture Collaboration

• Partner closely with People & Culture, Risk and Payroll teams to ensure workforce policies, employee relations matters, accommodations, onboarding requirements, and compliance processes support both employee success and customer satisfaction. Assess best ownership and support structure to manage customer (employer) relationships.
• Ensure operational leaders execute workforce management responsibilities consistently and effectively.
• Strengthen cross-functional coordination across recruiting, placement, compliance, and People & Culture functions.

Financial Stewardship, Contract Administration & Cash Flow Management

• Work closely with Finance, NYSID, and agency partners to ensure effective management of accounts receivable, purchase orders, contract administration, invoicing processes, and cash flow.
• Monitor aging receivables and collaborate with stakeholders to proactively address payment delays and collection risks.
• Ensure purchase orders, rate sheets, contract documentation, and funding authorizations are executed accurately and maintained in a timely manner.
• Oversee operational processes supporting revenue realization, billing accuracy, and financial sustainability.
• Lead regular reviews of receivables performance, contract activity, and cash flow risks, implementing corrective actions when necessary.
• Collaborate with Business Development, Finance, and operational teams to ensure successful contract implementation and payment collection.

Compliance & Risk Management

• Ensure compliance with all local, state, federal, NYSID, ACCSES-NJ, and contractual requirements.
• Oversee compliance monitoring and corrective action planning where necessary.
• Ensure customer-specific requirements, reporting obligations, and workforce standards are met consistently.
• Mitigate operational risks that may impact customer service, revenue realization, or organizational reputation.

Data Analytics & Performance Management

• Utilize gTalent and related systems to drive data-informed decision-making.
• Establish and/or use key performance indicators and dashboards that measure recruiting effectiveness, placement outcomes, workforce retention, customer fulfillment, and customer satisfaction.
• Analyze staffing and customer data to identify trends, bottlenecks, and opportunities for improvement.
• Lead weekly, monthly, and quarterly performance reviews.
• Leverage analytics to support forecasting, resource planning, workforce growth, and strategic decision-making.
• Provide the EVP, Business Services with recommendations that improve staffing performance, customer outcomes, and financial results.

Team Leadership

• Directly manage:
  • Director, Recruiting, Intake & Placement
  • Compliance & Customer Fulfillment
  • Staffing Analytics & Performance Functions
• Foster a culture of accountability, responsiveness, operational discipline, customer service excellence, and mission alignment.
• Develop leadership capacity throughout the organization.
• Mentor leaders and support succession planning and professional development.

Qualifications

Required

• Minimum 10 years of leadership experience in staffing, workforce development, operations, social enterprise, or related sectors.
• Significant experience leading staffing operations, customer fulfillment functions, and operational performance initiatives.
• Strong understanding of accounts receivable management, contract administration, purchase order management, and operational financial stewardship.
• Demonstrated experience utilizing ATS, CRM, workforce management, or reporting systems to drive organizational performance.
• Proven ability to manage cross-functional teams and deliver measurable business results.
• Demonstrated ability to lead within complex, compliance-driven, and growth-oriented environments.

Preferred

• Experience in nonprofit staffing, social enterprise, or public-sector workforce systems.
• Familiarity with NYSID, ACCSES-NJ, OGS, and government procurement environments.
• Experience with gTalent, Dayforce, ADP, or similar HRIS technology platforms.

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