Vice President,ServicesGTM Strategy and Operations

Reporting directly to the SVP, Client Services, the Vice President, ServicesGTM Strategy & Operations serves as a key member of the Client Services leadership team and is responsible for driving the strategy, operational performance, and scalable growth of the Professional Services business.

This executive will lead business planning, performance management, services sales effectiveness, delivery methodology, AI-enabled delivery innovation, and operational excellence across the organization. The VP will work closely with leaders across Sales, Delivery, Architecture, Customer Success, Product, and Finance to ensure the business achieves its bookings, margin, utilization, and client success objectives.

The ideal candidate is an experienced services executive with a strong combination of strategic thinking, operational rigor, and financial acumen. This role will play a pivotal part in building a high-performing, data-driven, and scalable services organization capable of supporting the company's next phase of growth.

What You Will Do

• Lead strategy, planning, and operational execution for the Professional Services organization, partnering closely with the SVP, Client Services to drive growth, scalability, and business performance.

• Drive annual planning, quarterly business reviews, forecasting, and executive operating cadences to ensure accountability against bookings, margin, utilization, and client success objectives.

• Partner with Services Sales, Delivery, Architecture, Customer Success, Product, and Finance leaders to achieve business growth and profitability targets.

• Develop and execute services go-to-market strategies, offerings, and solution portfolios that drive market differentiation and revenue growth.

• Lead services sales excellence, including commercial governance, pipeline management, proposal effectiveness, and pursuit support for strategic opportunities.

• Develop and scale reusable methodologies, delivery assets, accelerators, and AI-enabled tooling that improve delivery quality, productivity, and profitability.

• Define and execute the Client Services AI strategy, embedding AI and agentic capabilities into service offerings, delivery processes, and operational workflows.

• Drive resource planning, workforce strategy, utilization management, and organizational scalability to support business growth.

• Develop executive dashboards, KPIs, and performance reporting that provide actionable insights across the services business.

• Lead strategic initiatives, organizational transformation programs, and continuous improvement efforts that enhance client outcomes and operational efficiency.

• Identify and implement opportunities to improve productivity, margin performance, delivery effectiveness, and overall business health.

What you will need:

• 18+ years of experience in professional services, consulting, services strategy, business operations, or executive leadership roles.

• Proven experience developing and scaling services go-to-market strategies, offerings, and solution portfolios that drive growth, profitability, and market differentiation.

• Strongservicesgo-to-market and commercial leadership experience, including scoping and shaping large, complex transformational engagements, developing winning services strategies, and leading a services sales pipeline to achieve bookings, growth, and profitability objectives.

• Demonstrated success creating and operationalizing reusable methodologies, delivery assets, accelerators, and intellectual property that improve delivery quality, consistency, productivity, and margin performance.

• Experience defining and executing AI-enabled services strategies, including the application of AI, automation, and agentic capabilities to improve service delivery, client outcomes, and operational efficiency.

• Strong understanding of services business economics, including bookings, margin, utilization, forecasting, capacity planning, and portfolio management.

• Experience leading cross-functional initiatives spanning sales, delivery, product management, customer success, finance, and partner ecosystems.

• Proven ability to translate strategy into execution through disciplined operational management, performance measurement, and organizational change leadership.

• Strong analytical, financial, and operational acumen with the ability to identify growth opportunities and drive measurable business outcomes.

• Exceptional executive communication, stakeholder management, and leadership skills, with a track record of building alignment and influence across senior leadership teams.