What impact can you make in this role?

You will sit at the heart of GIC's Front Office, keeping the mission-critical trading and investment platforms, our portfolio managers, traders, and analysts depend on running flawlessly. As a hands-on Production Support Engineer (SRE), you will be empowered to operate at the top of your game-providing strategic partnership and innovative, technology-driven solutions that advance GIC's vision of being a tech-driven, global, long-term investment firm. This is a role for a true go-getter who thrives under pressure, takes ownership, and turns high-stakes incidents into opportunities to strengthen our resilience.

What will you do as a Production Support Engineer?

Front Office hands-on support: Provide hands-on L1 and L2 support in a follow-the-sun model-working in close partnership with the team in Singapore-for Front Office applications and platforms spanning Portfolio Management, Order and Execution Management (OMS/EMS), Trading Lifecycle, Investment Workflows, and Research and Analytics.

• Production monitoring: Own the health, stability, and performance of the production environment using modern observability tools and dashboards; proactively detect and pre-empt issues before they impact trading.

• Incident management: Respond to, triage, and drive production incidents to resolution with minimal business impact, staying calm and decisive under pressure. Document incidents and conduct thorough root-cause analysis and follow-up.
• Coordination & communication: Act as the central point of coordination during incidents-clearly communicating status, impact, and next steps to Front Office stakeholders, technology teams, and senior management across regions and time zones.
• Change management: Review and execute system upgrades and deployments, ensuring minimal risk and disruption to production services.
• User support: Partner closely with Front Office end-users and stakeholders, responding to queries and resolving issues with urgency and a service-first mindset.
• Vendor engagement: Collaborate with Solution Providers and vendor support teams to troubleshoot, mitigate, and resolve issues related to third-party products.
• Issue investigation: Investigate production issues end-to-end and engage relevant teams (e.g., infrastructure, data engineering, application teams) for mitigation and strategic solutions.
• System resiliency: Drive system failover, disaster recovery, and resiliency processes to safeguard business continuity.
• Automation & AI-driven improvement: Identify opportunities to apply automation, AI frameworks, and agentic AI tooling to reduce toil, accelerate diagnostics, and continuously improve the efficiency and reliability of application support.
• Documentation: Maintain comprehensive run books, incident resolutions, and system configuration documentation.

What makes you a successful candidate?

Experience & mindset

• Bachelor's degree in computer science, Information Technology, or equivalent practical experience.
• 12+ years of hands-on experience in production/application support, Site Reliability Engineering, or system administration-ideally supporting Front Office or trading platforms.
• A self-starting go-getter who takes ownership, works calmly and effectively under pressure, and thrives in a fast-paced, high-stakes environment.
• Outstanding coordination, communication, and interpersonal skills-able to bridge technical teams and Front Office business users with clarity and confidence.
• A team-oriented mindset with a strong streak of independence and accountability.
• Stellar problem-solving and analytical skills, with sharp attention to detail and the ability to multitask across competing priorities.

Technical skills

• Cloud & infrastructure: Hands-on experience with AWS cloud and container orchestration using Kubernetes.
• AI frameworks & tooling: Experience with modern AI frameworks and tools, including agentic AI, applied to operations, automation, and diagnostics (a strong differentiator).
• Observability: Hands-on experience with monitoring and observability tools (e.g., Datadog, Splunk).
• Databases: Familiarity with database management systems (e.g., MSSQL, PostgreSQL, Oracle).
• Scripting & automation: Comfort with scripting (e.g., Python, Bash) to build automation and tooling.

Domain experience (one or more preferred)

• Trading workflows including OMS (e.g., BlackRock Aladdin) and EMS.
• Data analytics and TCA reporting.
• Business Intelligence tools (e.g., Power BI, Tableau, Databricks).

Flexibility at GIC

At GIC, our offices are vibrant hubs for ideation, professional growth, and interpersonal connection. At the same time, we believe that flexibility allows us to do our best work and be our best selves. Thus, our teams come into the office four days per week to harness the benefits of in-person collaboration but have the flexibility to choose which days they work from home and adjust this arrangement as situational needs arise.

Compensation

Our compensation philosophy reflects several principles. We strive to provide a competitive compensation package to attract and retain talent globally. We pay for performance, and reward sustainable results.

Total pay for this position comprises base pay and bonus. The anticipated base salary range for this role is between $150,000 and $190,000. Bonuses, which may form a meaningful proportion of the total pay package, are determined based on company and individual performance.

Learn more about our Technology Group here:
https://gic.careers/group/technology-group/

Our PRIME Values

Our PRIME Values

GIC is a values driven organization. GIC's PRIME Values act as our compass, enabling us to fulfil our fundamental purpose and objectives. It is the foundational bedrock which governs our behaviors, our decision making, and our focus. It informs both our long-term strategy as a firm, and the way we relate to our Client, business partners and employees. PRIME stands for Prudence, Respect, Integrity, Merit and Excellence.