Liberty Mutual

VP, Product Design & Experience - Property & Specialty

Liberty Mutual$150K — $200K *
US-AnywhereRemote in Somerville, MA
Finance & Insurance
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in business, economics, or related field; advanced degree or ACAS/FCAS preferred.
  • Minimum 10 years of progressive experience in the insurance industry.
  • Experience in leadership or operational management is required.
  • Thorough understanding of product offerings, business processes, and underwriting rules.
  • Strong grasp of insurance concepts and financial metrics.
  • Exceptional organizational, analytical, and communication skills.

Responsibilities

  • Define the vision and strategy for Homeowners product portfolio to enhance growth in various channels.
  • Oversee coverage adequacy strategies including customer experience and coverage decisions.
  • Collaborate with Claims and Legal to refine contract language for responsiveness to market changes.
  • Enhance renewal strategies to improve customer retention and lifetime value.
  • Contribute to technology platform initiatives, integrating expertise to improve scalability.
  • Drive operational improvements through data analytics and emerging technologies like AI.
  • Lead and develop a high-performing team focused on accountability and innovation.

Benefits

  • Comprehensive benefits package including health, dental, and vision.
  • Retirement savings plan with company matching.
  • Professional development opportunities to advance your career.
  • Flexible work arrangements to support work-life balance.
Full Job Description
Description

As the VP, Product Design & Experience - Property & Specialty, you will lead the strategy for advancing our core Personal Lines Property products and supporting our growing portfolio of ongoing product enhancements and launches. This includes contracts, product and coverage offerings, coverage determination, and quote flow experience, while working in close collaboration with key stakeholders across the organization to deliver innovative solutions and exceptional customer experiences. This role leverages an analytical/data-driven approach, demands innovative approaches to complex problems, drives cross-functional alignment through influence, and utilizes a strong lens for process improvement.

Responsibilities:
  • Own the vision, strategy, and roadmap for the Homeowners product portfolio, designing innovative products and offering strategies that drive profitable growth across both Independent Agent and Direct channels
  • Lead strategy for Coverage A adequacy, including ownership of default settings, customer experience, renewal treatment, and related coverage decisions
  • Define and evolve contract language strategy in partnership with Claims, Legal, Underwriting, and other key stakeholders, ensuring our products remain responsive to changing market conditions and customer needs while driving consistency, clarity, and strong customer outcomes
  • Shape and optimize renewal experience strategies, including capping, rewrites, loyalty programs, and other retention levers, to improve customer lifetime value and support sustainable growth
  • Serve as a critical contributor to our key technology platform initiative, translating product, underwriting, and operational expertise into a modern technology platform that enhances speed to market and scalability
  • Drive operational excellence across Property Solutions capabilities, leveraging data, automation, advanced analytics, and emerging technologies-including AI-to improve efficiency, decision-making, and customer experience
  • Build, lead, and develop a high-performing team, fostering a culture of accountability, innovation, collaboration, and continuous improvement while advancing both organizational objectives and individual career growth.


Qualifications

  • Bachelor's degree in business, economics, or other quantitative field. Advanced degree and/or ACAS/FCAS designation preferred.
  • Minimum 10 years of experience in the insurance industry with progressive responsibility.
  • Experience managing individuals or operations required.
  • Expert knowledge of product offerings, business processes, product line systems, underwriting rules, pricing plans and databases.
  • Expert knowledge/expertise of insurance concepts and financial metrics.
  • Must have exceptional planning, organizational, analytical, decision-making, problem-solving, and communication skills, including proven ability to leverage skills and influence other leaders across a matrixed organization.


About Liberty Mutual

Since 1912, Liberty Mutual Insurance have committed theirselves to providing broad, useful and competitively-priced insurance products and services to meet their customers' ever-changing needs. Their delivery on this commitment is the reason they're now the third largest property and casualty insurer in the U.S. based on 2012 direct premium written according to the National Association of Insurance Commissioners.

Liberty Mutual Careers

Join the vibrant team at Liberty Mutual, a leading global insurance company, where your career is in your hands. At Liberty Mutual, we are committed to fostering an inclusive culture that values diversity and innovation. With a variety of job opportunities across multiple fields, this is where your professional journey can truly flourish.

Work You’ll Do

At Liberty Mutual, you’ll be part of a team that’s dedicated to empowering people to live safer, more secure lives. Whether you’re interested in a position in claims handling, underwriting, or customer service, you’ll find a platform here to enhance your skills and push the boundaries of what you can achieve.

Explore Our Job Opportunities

Liberty Mutual offers a range of career paths for both seasoned professionals and those just starting out. Our internship programs provide invaluable hands-on experience, helping to bridge the gap between education and full-time employment. For those seeking to grow their career, we offer positions that challenge and inspire, backed by benefits that support both professional and personal growth.

Innovate with Us

Innovation is at the heart of Liberty Mutual. We encourage our team to bring fresh ideas that drive industry leadership and improve customer experiences. By joining our team, you’ll collaborate with talented professionals who are keen on developing solutions that lead the market.

Develop Your Career

Liberty Mutual is deeply invested in the professional development of its employees. With comprehensive diversity training and leadership programs, we prepare you to take on leadership roles within the company. Networking opportunities within the company can lead to mentorship and further career advancement.

Benefits of Joining Liberty Mutual

Working at Liberty Mutual comes with numerous benefits. From competitive salaries to health and wellness programs, we ensure our team members are well taken care of. More than just a job, a position at Liberty Mutual is a stepping stone to a fulfilling career.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Liberty Mutual. We are actively hiring and looking for individuals who are passionate, curious, and ready to drive change. Enhance your resume, prepare for your interview, and become part of a company that values your unique skills and vision.

Stay Connected

Keep up to date with the latest from Liberty Mutual Careers by subscribing to our job alert emails. Tailor your subscription to match your career preferences and get insights into new postings and career tips directly from our team.

Liberty Mutual: A Place to Grow, Innovate, and Lead

Discover how you can make a difference. Visit our careers page to find the position that’s right for you and join a team that’s committed to growth, leadership, and innovation. At Liberty Mutual, your career is what you make it.
Learn more about Liberty Mutual
Size
45,000 employees
Industry
Founded
1912

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