Role Summary/Purpose:We are looking for a highly skilled PAM Engineer with proven experience in Delinea Secret Server, Server Suite, and Delinea Just Enough Privilege (JEP) to manage and enhance our privileged access management infrastructure. This role involves installing, configuring, and maintaining PAM platforms; integrating a variety of IT systems-including databases, ServiceNow, and network devices-with the PAM vault; and supporting secure credential management processes.
Responsibilities expand this role to include technical leadership, strategic support, and guidance across the PAM program. The ideal candidate will serve as a technical leader who supports and mentors engineers, influences PAM roadmap direction, drives standardization and automation, and partners with stakeholders to ensure PAM capabilities align to enterprise security and business objectives.
Essential Responsibilities:Engineering & Operations - Install, configure, and maintain Delinea Secret Server, Server Suite, platform components, and Delinea Just Enough Privilege (JEP).
- Integrate various IT systems, applications, and network devices with the PAM vault, including databases and ServiceNow.
- Support the management, vaulting, and rotation of privileged credentials across integrated platforms.
- Work with out-of-the-box PAM integrations and customize where necessary to meet business requirements.
- Troubleshoot PAM system issues, perform root cause analysis, and implement timely resolutions.
- Manage and submit firewall requests related to PAM system connectivity and functionality.
- Collaborate with network, security, and application teams to ensure seamless PAM integration and compliance.
- Provide on-call support for PAM system availability, promptly responding to incidents and outages.
- Monitor PAM system health, apply patches and upgrades, and optimize performance.
- Document system configurations, integrations, procedures, and incident resolution reports.
Technical Leadership, Strategic Vision & Guidance- Serve as a technical leader for PAM engineering, providing guidance, oversight, and technical direction to engineers supporting Delinea platforms and integrations.
- Partner with security leadership and stakeholders to support the PAM strategic vision, roadmap planning, and prioritization of enhancements aligned to enterprise risk reduction and business needs.
- Lead design and review of complex PAM solutions, including architecture decisions, patterns/standards, and integration approaches across infrastructure and applications.
- Drive standardization and operational maturity (e.g., onboarding patterns, credential rotation standards, JEP policy conventions, break-glass processes, and audit readiness).
- Identify opportunities for automation and self-service, improving onboarding speed, reducing manual effort, and increasing reliability (e.g., workflow integrations with ServiceNow, scripting, API-based automation).
- Lead or support major initiatives such as platform upgrades, migrations, new capability rollouts, and resilience improvements (HA/DR, monitoring strategy, capacity planning).
- Provide technical mentorship through code/config reviews, troubleshooting support, knowledge sharing, and development of runbooks and engineering playbooks.
- Own and improve key operational outcomes such as SLA/SLO performance, incident reduction, root cause remediation, and continuous improvement backlog management.
- Support security and compliance needs by ensuring PAM implementations meet policy requirements and are prepared for audit and reporting expectations.
- Perform other duties and/or special projects as assigned.
Qualifications/Requirements:- Proven experience with Delinea Secret Server, Server Suite, Delinea Just Enough Privilege (JEP), and related PAM platforms.
- Hands-on experience integrating diverse solutions (databases, ServiceNow, network devices) with PAM vaults.
- Strong knowledge of privileged credential lifecycle management and security best practices.
- Demonstrated ability to provide technical leadership (leading designs, mentoring engineers, setting standards, influencing decisions).
- Experience driving or supporting roadmap planning, cross-team prioritization, and execution of complex technical initiatives.
- Familiarity with out-of-the-box PAM integrations and customization capabilities.
- Experience managing firewall requests and collaborating with infrastructure teams.
- Willingness and availability to participate in on-call rotations for after-hours support.
- Excellent troubleshooting, problem-solving, and communication skills.
- Ability to work effectively across technical teams and stakeholders.
- Ability and flexibility to travel for business as required
Grade/Level: 12The salary range for this position is
135,000.00 - 230,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.
Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.
Salaries are adjusted according to market in CA, NY Metro and Seattle.
Our Way of Working:We're proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to our nearest Hub (either virtual or physical) for in-person engagement activities such as weekly business or team meetings, training and culture events.
*Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.
Job Family Group:Information Technology
