Passion Meets Purpose: Is That You?

Are you a hands-on, field-driven leader who thrives at the intersection of strategy, operations, and execution? Osmow's is seeking a dynamic Vice President Operations to lead and elevate restaurant operations across Canada and the United States.

In this role, you will drive operational excellence, profitability, and brand consistency across all corporate and franchise locations while ensuring strong execution of business strategy at the restaurant level. You will actively engage in field operations, leading through observation, coaching, and continuous improvement to optimize performance, efficiency, and customer experience.

Purpose of the Role

The VP Operations is a hands-on, field-driven leader responsible for overseeing all restaurant operations across corporate and franchise locations in Canada and the United States. This role drives operational excellence, profitability, and brand consistency by translating business strategy into execution while actively engaging in restaurant-level operations.

A key focus of this role is continuous improvement through in-field observation, workflow analysis, and motion studies to enhance efficiency, speed of service, labour productivity, and customer experience. The VP Operations ensures strong leadership development, compliance with operational standards, and sustainable business growth across all units.

Key Responsibilities

• Drive EBITDA growth by increasing same-restaurant sales and effectively managing labour, cost of goods, and other controllable expenses
• Translate business strategy into day-to-day operational execution to deliver exceptional quality, service, and cleanliness across all restaurants
• Ensure successful start-up and opening of new restaurants through effective training of management and team members
• Oversee operational performance, execution, and leadership across Canadian and U.S. markets, ensuring consistent brand standards, financial performance, and operational excellence
• Ensure all company programs, policies, procedures, and systems are consistently implemented within approved budgets and timelines
• Maintain a strong in-restaurant presence to assess performance and ensure brand standard execution
• Ensure seamless execution of new product launches across all locations
• Regularly visit restaurants to stay connected to frontline teams, franchise partners, and operations
• Conduct operational reviews and workflow/motion studies to improve efficiency and productivity
• Develop and implement process improvements and operational best practices across all restaurants
• Provide hands-on support during peak periods, new openings, and performance improvement initiatives
• Oversee resolution of escalated customer complaints and service recovery standards
• Review operational audits and ensure timely completion of corrective actions
• Recruit, develop, and mentor General Managers and restaurant leadership teams
• Build leadership pipelines and structured career development programs
• Ensure compliance with Health & Safety, ESA, Human Rights, and food safety regulations
• Partner with franchisees and leadership teams to drive operational consistency
• Monitor key metrics including sales, profitability, audits, and employee engagement
• Use operational data and KPIs to identify trends, gaps, and improvement opportunities
• Lead continuous improvement initiatives to enhance operational efficiency
• Maintain strong community and public relations presence across all markets
• Perform ad-hoc duties as required

Education & Experience

• Bachelor's degree in business, Hospitality Management, or related field (preferred)
• Minimum 8-12 years of progressive experience in QSR or multi-unit restaurant operations (required)
• Proven experience in leading multi-location restaurant operations at a senior leadership level
• Strong background in operations optimization, labour management, and cost control
• Experience with high-growth QSR brands strongly preferred

Skills & Competencies

• Strong hands-on leadership style with ability to operate in both strategic and field environments
• Demonstrated experience conducting operational analysis, workflow reviews, or motion studies
• Strong financial acumen including P&L ownership, EBITDA growth, and cost management
• Excellent problem-solving and decision-making skills in a fast-paced environment
• Ability to coach, develop, and hold leaders accountable across multiple locations
• Strong communication and interpersonal skills with ability to influence at all levels
• Proven ability to drive operational consistency and execution across multiple units
• High level of adaptability, urgency, and results orientation ("go-getter" mindset)
• Proficiency in Microsoft Office (Excel, Outlook, Teams); experience with restaurant systems an asset

Leadership Attributes

• Strong field leadership presence with willingness to be in restaurants regularly
• Responsible for aligning cross-border operational strategies between Canada and U.S. restaurant networks
• Ability to lead through influence, accountability, and example
• Continuous improvement mindset with focus on efficiency and operational excellence
• High integrity and alignment with company values and culture

Core Competencies

• Operational Excellence & Execution Leadership
• Hands-On Field Leadership
• Continuous Improvement & Efficiency Focus
• Financial & Business Acumen
• People Leadership & Accountability
• Execution Discipline & Results Orientation
• Compliance & Operational Integrity

Working Conditions and Physical Capabilities

• High level of field-based work with frequent travel across regions
• Combination of office-based and restaurant operational leadership
• Regular travel between corporate and franchise locations
• Fast-paced, high-pressure operational environment
• Flexibility to work evenings, weekends, and extended hours as required
• Frequent movement within restaurant environments (kitchens and service areas)
• Standing or walking for extended periods during site visits
• Occasional lifting of light operational materials

What We Offer

• Executive leadership role with direct impact on operational performance and brand growth
• Opportunity to shape and scale a rapidly growing QSR organization
• Collaborative, high-performance, and entrepreneurial culture
• Strong focus on leadership development and career growth
• Competitive compensation package, including a performance-based bonus aligned with strategic KPIs
• This is a replacement position
• No AI-based screening tools will be used in the hiring process
• Opportunity to work in a dynamic, cross-border (Canada & U.S.) operational environment

We thank all applicants for their interest; however, only those selected for an interview will be contacted due to the high volume of applications. No phone calls or agencies please.