Job Type
Full-time
Description
We9re hiring a
VP of Product to lead the transformation of Perch into an AI-enabled, platform-driven community solar marketplace that scales efficiently across markets, partners, and regulatory environments. This role is focused on
automation, AI, scalability, and partner- and customer-facing product excellence-building product systems and process workflows that simplify complexity, reduce manual work, and improve how subscribers, solar project owners, sales partners, and internal teams interact with Perch. You will also identify practical ways to use AI to accomplish these goals and wherever it improves workflow efficiency, supports better decisions, and/or helps handle unstructured inputs without adding unnecessary complexity.
This role spans acquisition, enrollment, subscription management, billing, servicing, reporting, customer care and partner experience in a regulated, multi-sided energy marketplace.
What You9ll Own - Product strategy and roadmap for Perch9s core platform, with a focus on automation, simplification, and long-term scalability.
- Automation of high-risk and high-touch workflows, reducing manual intervention across onboarding, billing, exception handling, and other operational processes.
- Configurable, data-driven product systems for customer acquisition, enrollment, and servicing that can adapt as markets, channels, and business needs evolve.
- Customer acquisition systems across B2C, B2B, partner-led, and channel-based flows, improving conversion, lowering acquisition cost, and reducing friction from initial interest through enrollment.
- Embed AI across acquisition, enrollment, billing, and servicing workflows to create a step-function change in automation, decisioning, and scalability.
- Partner and developer experiences, including portals, workflows, APIs, and data visibility that make it easier to do business with Perch.
- Reporting and analytics as product capabilities, delivering trusted performance visibility and compliance-ready reporting for solar project owners and sales channel partners.
- Regulatory-aware product design, ensuring policy and market requirements are reflected in durable platform logic rather than manual workarounds.
- Cross-functional partnership with Engineering, Operations, Finance, Legal, Sales and Business Development teams to align product investments with business priorities and platform evolution.
- Leadership of the product organization, including building a strong product team, defining clear ownership, and establishing disciplined, outcome-driven product practices.
What Success Looks Like - Core customer, partner and internal workflows become more self-service, automated, and scalable over time.
- Product systems are configurable and adaptable, reducing dependence on one-off logic and manual intervention.
- Internal teams and external partners have strong visibility into performance, status, and outcomes through productized reporting and analytics.
- Reduce CAC though traditional and digital channels, increase subscriber conversion rate and reduce churn.
- Perch delivers a simple, predictable experience for subscribers, developers, and channel partners across a complex, regulated marketplace.
- AI is used selectively and practically to remove manual steps, improve workflow quality, and help teams operate more efficiently.
- The product team sets a high bar for clarity, execution, and measurable business impact.
Requirements
- 10+ years of product management experience, including senior leadership roles with ownership of a broad product portfolio or platform
- Experience working with offshore product and engineering teams
- Strong experience building and scaling products in complex, regulated, or operationally intensive environments
- Experience with two-sided or multi-sided marketplaces and balancing the needs of multiple stakeholders
- Proven success driving automation and workflow simplification through product
- Experience supporting both B2C and B2B users, including external partners
- Strong analytical mindset with experience using data to guide product decisions and prioritization
- Practical experience applying AI-enabled tools or workflows in product, operations, analytics, or customer-facing processes is a plus
- Track record of building and leading high-performing product teams
- Excellent cross-functional leadership and communication skills
- Energy, utilities, fintech, or adjacent marketplace experience is strongly preferred
- Passion for clean energy and mission-driven work
What does it mean to be a Percher? It means you want to make a difference. It means you care about the Earth and those that live on it - you want to help us build the products that will make a brighter future for everyone. It means you are ready to take risks, stay agile, and be part of an inspiring team.
Benefits that help you live your best life. Perch looks out for our employees by offering full-time benefits designed to support your life inside and outside of work:
- A remote-first culture - work where you9re most productive and comfortable
- Flexible paid time off - take time to recharge when you need it, no explanations required
- 13 company holidays and Summer Fridays - built-in long weekends and early logoffs to soak up the sunshine
- 12 weeks of paid parental leave - time to focus on your growing family without missing a beat
- 80-95% company-paid medical, dental, and vision coverage - we9ve got you (and your loved ones) covered
