Role DetailsJob Title: VP of Operations
Location: Troy, Michigan - Hybrid (3 days in-office, 2 days work-from-home)
Employment Type: Full-Time
Requisition Begin Date: 08/12/2026
Requisition End Date 10/12/2026 (Posting may close earlier if filled or business needs change.)
Role OverviewWe are seeking a
Vice President of Operations to partner with the Public Risk Group President and help drive strategic execution, operational excellence, and cross-functional alignment across our organization.
This is a high-impact leadership role overseeing
Actuarial, Compliance, and Marketing & Communications, with responsibility for ensuring performance, regulatory alignment, and scalable operations that support continued growth.
Key Responsibilities- Partner with the BU President on strategic planning, operational priorities, financial planning, and policy matters related to the business; provide ongoing updates on operational performance, risks, and key initiatives.
- Lead the Actuarial, Compliance, and Marketing & Communications teams, including setting objectives, managing performance, and supporting talent development.
- Drive organizational effectiveness through resource alignment, cost management, and continuous process improvement.
- Partner with the Compliance Department to develop, implement, and monitor policies, procedures, and controls to support operational and regulatory compliance.
- Prepare and present executive-level reports on operational performance, compliance, actuarial insights, and strategic initiatives.
- Lead the development and delivery of executive communications, including leadership meetings, town halls, and quarterly business reviews.
- Advise leadership on organizational structure, resource allocation, and operational scalability.
What You Bring- Bachelor's degree in Business Administration, Management, Communications, or a related field (or equivalent experience).
- 15+ years of progressive experience in operations, compliance, actuarial, or a related discipline.
- 8+ years of leadership experience with direct people management responsibility.
- Experience within insurance, financial services, or another highly regulated industry strongly preferred.
- Background in actuarial operations or analytics is a plus.
Core Competencies- Strategic Planning & Execution: Ability to develop and implement operational plans aligned with business objectives.
- Leadership & Talent Development: Proven success leading, mentoring, and developing high-performing teams.
- Financial & Cost Management: Experience managing budgets, optimizing resources, and improving operational efficiency.
- Business Controls & Compliance: Strong understanding of regulatory requirements and internal control frameworks.
- Communication: Exceptional written and verbal communication skills, with the ability to influence senior stakeholders and deliver executive-level presentations.
Skills & Attributes- Strong analytical, organizational, and problem-solving capabilities.
- Sound judgment with the ability to navigate complex and sensitive situations.
- Collaborative leadership style with a proactive, solutions-oriented mindset.
- Ability to manage multiple priorities in a fast-paced environment.
- Advanced proficiency in Microsoft Office (i.e. Excel, PowerPoint, Word).
What We Offer- Competitive salary and comprehensive benefit package
- Strong learning culture with ongoing development opportunities
- Opportunities for growth and career advancement
- Comprehensive medical, vision, and dental coverage, with eligibility beginning on your first day of employment
- Basic life and disability insurance
- 401(k) plan with 6% company match
- 20 days of PTO and two floating holidays (prorated)
- Approximately 11 paid holidays and volunteer time off
- Paid parental leave
- Access to our award-winning wellness program, including mental health services, fitness network membership, and a complimentary Headspace subscription
- Student loan matching program
- Employee discount program
- An opportunity to do meaningful work and love what you do
#LI-NL1#LI- Hybrid 
