Job DescriptionThe VP of Global Field Operations reports into the SVP of Revenue Operations in a $1B SaaS business. The leader is the primary engine for regional execution and operational discipline and ensures that the global GTM strategy is translated into consistent, high-performance activity and execution across the Americas, EMEA, and APJI.
Core Responsibilities: VP of Global Field Operations1. Global Sales Execution & Forecasting
- Global CRO Operating Cadence: Own the design and execution of the global operating cadence, establishing a consistent rhythm of the business through structured health assessments, performance reviews, and targeted remediation actions.
- Forecast Management: Own the global weekly, monthly, and quarterly sales forecasting process, ensuring high accuracy and transparency across all geographic regions (Americas, EMEA, APJI).
- Pipeline Health: Establish and monitor global standards for pipeline creation, coverage, and conversion. Implement rigorous "inspection" cadences to identify risks and opportunities early in the sales cycle.
- AOP Alignment: Drive regional adherence to the Annual Operating Plan (AOP), ensuring that bookings targets are met within the defined Sales/GTM cost envelope.
2. Operationalizing the "Pod" Model & Productivity
- Pod Scaling: Lead the field implementation of the "Pod" structure, ensuring efficient ratios between quota carriers and non-quota carriers (Sales, Services, and Renewals).
- Performance Management: Implement active performance management frameworks at the field level, using data to drive accountability and identify top-tier vs. underperforming units.
- AE Productivity: Directly monitor and improve "Productivity per AE" by identifying and removing friction in the localized sales process.
3. Field Adoption of Customer Engagement Standards
- Customer Engagement Lifecycle Execution: Act as the primary field champion for the standardized Customer Engagement Lifecycle (CEL). Own the field sales processes, practices and workflows that cross-functionally deliver successful sales outcomes.
- Methodology Consistency: Standardize sales methodologies (e.g., MEDDPICC, Value Selling) across global theaters to ensure a common language and predictable outcomes.
4. Strategic Planning & Compensation Interlock
- Compensation Feedback Loop: Partner with the Strategy & Planning team to ensure Sales Compensation plans are effectively driving the desired behaviors in the field. Provide real-time feedback on the efficacy of incentives.
- Territory & Quota Management: Oversee the annual and mid-year territory carving and quota distribution process, ensuring equitable and optimized coverage across all segments and regions.
5. Partner & Services Integration
- Partner-Led Motion: Enable the field to execute the "Partner-Led" revenue strategy, ensuring regional Sales Operations support Tech, ISV, and Service partner involvement in deals.
- PS/MS Attach Rates: Drive operational focus on Professional Services and Managed Services attach rates during the deal cycle to improve customer success and outcome-based expansion.
6. Deal Desk & Commercial Rigor
- Commercial Discipline: Work closely with Deal Operations to ensure high-velocity, high-integrity deal structuring. Ensure regional teams are following global pricing and packaging standards, especially regarding new consumption-based pricing models.
- Friction Reduction: Continuously identify regional bottlenecks in the "Quote-to-Cash" process and partner with the Director of Strategic Programs to implement scalable solutions.
7. Leadership & Organizational Maturity
- Global Team Leadership: Directly manage and mentor regional operations leaders in the Americas, EMEA, and APJI, fostering a culture of excellence and making RevOps a "career destination."
- Change Agency: Serve as a lead change agent, modeling the use of new AI-guided tools and processes in daily work to encourage field adoption.
Key Performance Indicators (KPIs)- Forecast Accuracy: Variance of actuals vs. forecast within a +/- 5% range.
- Net NARR Growth: Achieving regional and global targets for new and renewal revenue.
- AE Quota Attainment: Increasing the percentage of the field reaching or exceeding targets.
- Pipeline Cover Ratio: Maintaining healthy 3x+ coverage for future quarters.
- Sales/GTM Cost Envelope: Staying within budgeted acquisition costs while scaling.
JOB REQ COMPENSATION RANGE
$215,000 - $358,000
The base salary range for this role is shown above. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan, and/or equity plan, depending on role.
US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.
