VP of Agency Underwriting (West Coast)

CrossCountry Mortgage

$150K — $180K *
US-AnywhereRemote in United States
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Direct Endorsement status from HUD or SAR authority from VA; USDA experience preferred.
  • Strong knowledge of FHA, VA, and Conventional loan guidelines.
  • Bachelor's degree or equivalent education/experience preferred.
  • 5+ years in mortgage underwriting (FHA, VA, USDA, Conventional) with agency guideline expertise.
  • 3+ years in underwriting management; leadership experience preferred.
  • Familiarity with ATR/QM requirements.
  • Proficient in Microsoft Word, Excel, and Outlook; Encompass LOS experience a plus.

Responsibilities

  • Underwrite conventional and government loans (FHA, VA).
  • Maintain and report on underwriter bonuses.
  • Guide underwriting teams through complex scenarios and escalations.
  • Assist in special projects and provide training as needed.
  • Communicate with branches regarding escalated scenarios.
  • Conduct second level reviews as directed.
  • Monitor underwriting pipeline for productivity and SLA adherence.
  • Mentor and coach underwriting staff as necessary.
  • Manage department reports and oversee a team of 5-10 individuals.
  • Ensure high customer service levels through effective communication with operations and sales.

Benefits

  • Supportive management culture with opportunities for personal development.
  • Engagement in special projects that enhance professional growth.
  • Chance to mentor and lead a diverse underwriting team.
  • Opportunities to work with advanced underwriting technology and software.
Full Job Description

Position Overview:
As the VP of Agency Underwriting (West Coast), you will be responsible for supporting the Underwriting department in their day to day requirements while ensuring service level agreements are being maintained. The VP of Agency Underwriting provides solutions and assistance to loan level escalations, complex scenarios, and 2nd level mortgage reviews. Reporting directly to the Senior VP of Underwriting, the VP of Agency Underwriting will also assist in special projects as directed by management.

Job Responsibilities:
• Ability to underwrite conventional and government loans (FHA, VA).
• Maintain and report underwriter bonus.
• Provide guidance and solutions to underwriting team and branches for complex underwriting scenarios and escalations.
• Assist in special projects and training as designated by underwriting management.
• Communicate with branches on escalations and escalated scenarios.
• Perform second level reviews as designated by senior underwriting management.
• Work with underwriting team to maintain standard service level agreements.
• Monitor underwriting pipeline to ensure productivity and adherence to set SLAs.
• Provide mentoring and coaching to underwriting staff as identified or required by senior management.
• Utilize problem solving, judgement, knowledge, and experience to effectively remedy loan level issues.
• Manage department reports.
• Manage a team consisting of approximately five to ten individuals.
• Communicate effectively with operations and sales staff to maintain a high level of customer service via phone and email.
• Perform other related duties as assigned by management.

Qualifications and Skills:
• Direct Endorsement status from HUD and/or SAR authority from VA, experience with USDA, preferred.
• Understanding of FHA, VA and Conventional loan guidelines, preferred.
• Bachelor’s Degree or equivalent combination of education and experience, preferred.
• 5+ years of Mortgage Underwriting Experience (FHA, VA, USDA, Conventional) with agency guideline knowledge, preferred.
• 3+ years of Underwriting management experience, preferred.
• Working knowledge of ATR/QM requirements.
• Proficient in Microsoft Word, Excel, and Outlook.
• Encompass LOS experience a plus.
• Knowledge of compliance and disclosure requirements.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

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