Alta is seeking a Vice President of Administration to run the organization at enterprise scale. The VP of Administration holds full accountability for all administrative and operational functions of Alta Services - coordinating people, process, technology, and compliance across multiple workstreams simultaneously.
The right candidate brings demonstrated migration or transformation leadership, strong operational instincts, a command presence with both internal teams and executive stakeholders, and the process discipline to build and sustain a scalable operating model.
Key ResponsibilitiesOperations Leadership- Lead all administrative and operational functions of Alta Services, including Call Center, Policy Processing, Mailroom, Agency, and Claims.
- Set and hold performance standards for operational teams: service levels, quality metrics, throughput targets, and escalation protocols.
- Own the operating budget for all functions in scope; produce regular variance analysis and financial reporting to executive leadership.
- Identify and eliminate operational waste; build standardized processes that scale with business growth without proportional headcount growth.
- Ensure regulatory and compliance standards are maintained across all states in which Alta Services operates, in coordination with the Compliance and Legal functions.
Communication & Stakeholder Management- Produce and deliver clear, audience-calibrated communications - from executive-level status reporting and board-ready updates to front-line team briefings.
- Represent Alta Services operations in interactions with the AM Best rating process, regulatory examinations, and external audits.
- Build a culture of transparency within the operations team - surface problems early, communicate decisions clearly, and close the loop consistently.
- Partner with HR and executive leadership on organizational communications, including employee notifications, retention messaging, and change timelines.
Process Improvement & Scalable Operating Model- Assess all inherited processes against enterprise standards and redesign where needed - eliminating redundancy, formalizing controls, and creating documented, repeatable workflows.
- Implement operational metrics and dashboards that give leadership real-time visibility into performance, backlog, and risk.
- Build a continuous improvement culture within the team: structured problem identification, root cause analysis, and solution implementation cadence.
- Evaluate and manage vendor relationships supporting operations; negotiate service levels and hold partners accountable to defined standards.
- Develop the organizational structure, role clarity, and talent development framework needed to support Alta Services at two to three times current operational volume.
- Lead enterprise-scale change initiatives - consolidations, integrations, and system transitions - including master scheduling, multi-workstream coordination across Legal/Compliance, HR, IT, and Claims, and post-implementation stabilization against defined success criteria.
QualificationsRequired- 10+ years of progressive operations or administrative leadership, with at least 3 years at the VP or equivalent level.
- Demonstrated experience leading a large-scale operational migration, consolidation, or integration - including people transitions, system cutovers, and multi-state regulatory compliance.
- Insurance industry background required; familiarity with life, health, and/or annuity product lines strongly preferred.
- Exceptional communication skills - written and verbal - with a demonstrated ability to communicate complex operational situations clearly at all organizational levels, including executive and board.
- Strong financial acumen: ability to read, manage, and report on operational budgets and cost-benefit analysis.
- Track record of building and improving operational processes in environments undergoing significant change.
- Ability to operate in a fast-paced, high-accountability environment with limited ambiguity tolerance.
Preferred- Experience leading multi-workstream programs involving IT, HR, Claims, Finance, and Call Center simultaneously.
- Familiarity with Claims administration, including adjuster licensing requirements across multiple states.
- Experience building or rebuilding an operations function post-acquisition or post-consolidation.
- Bachelor's degree required
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