The Wholesale Lending Operations closing team is responsible for supporting multiple aspects of the lending lifecycle. This includes, but is not limited to, loan closing and servicing coordination, facilitating complex client onboarding, data management, and quality control. The team is accountable for operational oversight of the closing and servicing of all conversion loan transactions across various business divisions to ensure all internal and external requirements are met.
Job SummaryCiti is seeking a highly motivated and experienced professional to join our dynamic team, focusing on complex real estate loan closing activities within affordable housing while contributing to broader transaction management functions across the lending lifecycle. The role involves managing all aspects of the loan closing process for complex transactions, ensuring timely, accurate, and compliant execution. This position requires a meticulous professional with a deep understanding of real estate finance, affordable housing development, the intricacies of tax credit structures, and broader loan operational processes. The individual will play a crucial role in enhancing performance, efficiency, and ensuring compliance throughout the loan lifecycle.
Key Responsibilities- Loan Closing (Affordable Housing Focus):
- Manage a pipeline of affordable housing loan closings from commitment through funding, including construction loans, permanent loans, and bond financings.
- Coordinate extensively with internal stakeholders (underwriting, legal, portfolio management, credit risk, operations) and external parties (counsel, developers, syndicators, investors, government agencies).
- Review and analyze complex legal documentation, including loan agreements, partnership agreements, deeds of trust, regulatory agreements, and intercreditor agreements, to ensure all conditions precedent to closing are met.
- Exhibit an understanding of Low-Income Housing Tax Credits (LIHTC) and other tax credit programs, ensuring compliance requirements are meticulously integrated into the closing process.
- Oversee the satisfaction of all pre-closing conditions, track critical deadlines, and manage the collection and review of all required documentation.
- Facilitate the ordering and review of third-party reports, title insurance, and surveys.
- Prepare and/or review closing statements, disbursement schedules, and wire instructions.
- Proactively identify and resolve potential closing issues, collaborating with all parties to ensure smooth and efficient transaction completion.
- Broader Transaction Management & Lifecycle Support:
- Contribute to the build and development of processes to support loan origination and lifecycle management for a variety of loan types, including corporate, commercial, real estate, structured, syndicated, and bilateral loans, as well as trade finance.
- Assist with the creation and continuous improvement of processes, standards, procedures, controls, and training for transaction management.
- Aid in the design, implementation, testing, and rollout of technology solutions related to loan lifecycle management.
- Provide training and support to transaction management staff and business constituents.
- Ensure that data quality, controls, and processes meet internal policies and regulatory requirements and expectations.
- Work with lines of business, and wholesale loan operations to define and implement operational metrics and risk and control reviews to ensure end-to-end transparency.
- Participate in projects aimed at enhancing performance and efficiency, including loan remediation and loan system testing/migrations.
- Actively manage and maintain a deal closing pipeline of loan transactions and lifecycle events.
- Capture data, store documentation, troubleshoot issues/roadblocks, and perform quality control for loan transactions.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
- Maintain accurate and organized electronic and physical closing files and documentation.
Qualifications- Education:
- Bachelor's/University degree or equivalent experience in Finance, Real Estate, Business Administration, or a related field.
- Experience & Expertise:
- 6-10 years of relevant experience in loan closing or transaction management within financial services, with a strong preference for affordable housing finance.
- Demonstrated expertise in real estate and construction finance, affordable housing finance, including a thorough understanding of Low-Income Housing Tax Credits (LIHTC), tax-exempt bonds, and other subsidy programs.
- Strong knowledge of real estate legal documentation, title and survey review, and closing mechanics.
- Knowledge of wholesale loan (syndicated / bilateral) product and business, including an understanding of legal loan documentation, loan / funding mechanics, deal structure, and funds flows is a plus.
- Experience with Loan IQ, transaction capture tools, or similar loan management software.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Tableau or visualization tool familiarity is a plus.
- Skills:
- Proven ability to manage multiple complex transactions simultaneously under tight deadlines and prioritize effectively with minimal management follow-up.
- Exceptional organizational skills, keen attention to detail, and developed analytical and problem-solving abilities.
- Excellent written and verbal communication, interpersonal, and client relationship skills, with the ability to effectively interact with all levels of internal and external stakeholders.
- Ability to work independently and as part of a collaborative team in a fast-paced, continuously changing environment where priorities are frequently shifting.
- Critical decision-making capabilities, including the ability to identify, escalate, and propose solutions to problems.
- Ability to multi-task through the practice of strong organizational and time management skills, with experience in continuously following-up with various stakeholders.
- Understanding and awareness of appropriate corporate and regulatory policies in relation to lending.
- Focus on achieving/exceeding key operating standards within a KPI/metrics driven culture.
Job Family Group: Operations - Transaction Services
Job Family:Transaction Capture Services
Time Type:Full time
Primary Location:Los Angeles California United States
Primary Location Full Time Salary Range:$123,360.00 - $185,040.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Most Relevant Skills Please see the requirements listed above.
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.
Anticipated Posting Close Date:Aug 10, 2026
Automated Processing and AIWe use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
Illinois residents - AI Notice and Right
