General Motors

VP IT Delivery and Deployment - Servicing Platform

General Motors • $150K — $180K *
Arlington, TX 76010In-Person
Information Technology
5 - 7 years of experience
More than 3 months ago
Job Overview by Ladders

Qualifications

  • 7+ years in a leadership IT role implementing and supporting technology solutions.
  • 15+ years of IT delivery experience across various roles (administrator, developer, analyst, project/program manager, Platform Owner).
  • Bachelor's degree in a relevant field or equivalent experience; Master's degree preferred.
  • Extensive experience leading global technical teams and managing remote resources.
  • In-depth knowledge of software design methodologies (Agile, SCRUM, DevOps) and project management techniques.

Responsibilities

  • Lead the Servicing Platform as the primary Solution Owner and IT Lead.
  • Oversee end-to-end delivery and continuous improvement of technology platforms.
  • Collaborate with IT Shared Services for project goals and resource definitions.
  • Manage multi-project programs, ensuring alignment with time, cost, and quality deliverables.
  • Foster a customer-centric team culture that supports innovative business capabilities.

Benefits

  • 401K matching from day one.
  • 12 weeks of 100% paid bonding leave for new parents.
  • Tuition assistance and training opportunities.
  • GM employee auto discount program.
  • Flexible hybrid work environment with 3 in-office days per week.
Full Job Description
Job Description

Why GM Financial Technology?

GM Financial is set to change the auto finance industry and is leading the path with embarking on tech modernization - we have a startup mindset, preserve our small company culture, in a public company environment with financial stability and intense growth over a decade long history. We are data junkies and trust in data and insights to advance our business objectives.

We take our goal of zero emission, zero collision, zero congestion and zero friction very seriously. We believe as the auto finance market leader we are in the driver seat to lead us in the GM EV mission to change the world. We are building global platforms, LATAM, Europe, China - our high performing talent needs a high performing leader. GMF is comprised of over 10,000 team members globally. Join our fin-tech culture within a Blue-Chip company where we are changing the way we use technology to support our customer and business.

Responsibilities

About the Role:

The VP IT Delivery and Deployment serves as the primary Solution Owner and IT Lead of the Servicing Platform, driving the strategy, development, and execution of innovative solutions that enable strong, competitive business performance. This leader is responsible for owning the end-to-end technical solution, ensuring alignment with product roadmaps and business objectives, and delivering outcomes that meet Time, Cost, and Quality targets. The role involves guiding global teams to successfully deliver applications, overseeing the translation of business requirements and backlog items into effective, working software, and providing clear direction in technical decisions.

As the Solution Owner, the VP structures and leads delivery teams for optimal performance, manages sequencing to avoid redundancy, and monitors project progress using Agile metrics. The VP actively supports the Business Owner by offering insights into project health and maintains organizational design for efficient execution. By partnering with IT Shared Services Leadership and serving as a mentor to system managers and solution architects, the VP ensures project goals, priorities, and resourcing are clearly defined and well understood. The focus remains on solution ownership, effective IT leadership, Platform Engineering, and building a customer-centric team that supports the business vision for new capabilities.

In this role, you will:
  • Provide direct leadership to systems & sustain manager, solution architects.
  • Own the end-to-end delivery, life cycle, performance, and continuous improvement of the platform.
  • Partner with IT Shared Services Leadership (Architecture, Infrastructure, Data Management and Cybersecurity) to ensure that platform, project goals, and priorities are established and understood.
  • Ensure project-resourcing needs from 'Discovery to Sustain' are clearly defined, addressed and understood by all participating parties.
  • Successfully deliver complex, multi-project programs through effective management and governance techniques
  • Participate in and influence the development and maintenance of architectural standards and IT policies companywide.
  • Serve as mentor to Platform Engineers and other team members, where needed.
  • Provide effective communications with all key program and project stakeholders throughout the company, regardless of roles.
  • Build and sustain a 'customer-centric' team that supports business leader's vision for new business capabilities.
  • Ensure overall line management responsibilities are understood and being properly executed by system managers.
  • Actively participates in the PMO governance and business-lead steering commitment routines.
  • Frequently interact with application business sponsors, product managers/business project owners to ensure that major risks and issues are well understood and managed appropriately; this includes, but is not limited to, maintaining responsibility for hosting and/or participating in all relevant project governance forums.
  • Ensure coaching, motivation and development practices for all team members is in place.
  • Maintain overall responsibility and accountability for the deliveries, cost, schedule, and quality of all projects in their respective department.
  • Ensure accurate reports to executive management regarding progress, issues, risks, and conflict are produced and distributed in a timely manner.
  • Ensure team maintains up-to-date knowledge of existing Platform.
  • Responsible for supplier management functions; inclusive of contracting and supervising, where applicable, vendor resources.
  • Develop and maintain positive relationships with functional business partners and Business Application / Product Owners.
  • Possess a thorough understanding of technical concepts required for specialized fields.
  • Use appropriate knowledge, creativity and company practices and priorities to obtain solutions to complex problems.
  • Ensure that preventative and scheduled maintenance activities are conducted in a timely and efficient manner.
  • Ensure that system uptime is in accordance with service level objectives.
  • Ensure systems remain compliant with all policies and procedures.
  • Participate and support all relevant audit activities; ensure timely development and implementation of action plans to remediate SOX and Non-SOX-related deficiencies.


Qualifications

What makes you a dream candidate?
  • Firsthand experience being a fully functional member of an application development team, Platform Engineering and Operations
  • Previous experience as an IT Project Manager, Product Manager, or Platform Leader with responsibilities of implementing large-scale, high complexity systems.
  • Previous experience leading a global team of technical resources.
  • Detailed knowledge of development methodologies (i.e., waterfall, AGILE) and project management tools.
  • Experience managing remote resources, vendors, and developers.
  • Thorough understanding of program financials and budgeting Excellent leadership and employee development skills.
  • Ability to oversee multiple large and complex IT projects involving multiple vendors and stakeholders in diverse geographical locations.
  • Outstanding written and verbal communication skills.
  • Ability to communicate ideas in both technical and user-friendly language.
  • Outstanding customer relationship management skills and strong customer service focus.
  • Ability to thoroughly understand the business issues surrounding each project.
  • Superior problem-solving skills.
  • Ability to operate with the utmost integrity and consistently display a positive attitude to work and the various challenges encountered in a program environment.
  • Highly self-motivated and directed, with an attention to detail.
  • Able to prioritize and execute tasks.
  • Ability to create and nurture collaborative work environments.
  • Ability to approach problems with an open mind, use existing information and resources.
  • Ability to think strategically and make collaborative decisions.
  • Think positively when faced with obstacles, build on others' ideas, and think logically and intuitively.
  • Ability to communicate with executive-level stakeholders and communicate quickly, clearly, concisely, appropriately, and intelligently.
  • Strong analytical skills. Advanced knowledge writing system and user specifications/documentation.
  • Advanced knowledge of software design and modeling, and associated tools, such as Agile, SCRUM, DevOps, Platform Engineering, SRE.
  • Advanced knowledge of current application design patterns (e.g. SOA, etc.).
  • Working Conditions
  • Availability to travel internationally for business purposes, potentially up to 20%.

Experience
  • 7+ years implementing and supporting technology solutions in a leadership role required.
  • 15+ years IT delivery experience; serving in roles such as administrator, developer, analyst, project manager, program manager Req, Platform Owner
  • Bachelor's Degree in relevant area of study or equivalent work experience required.
  • Master's Degree preferred.

What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.

Our Culture: Our team members define and shape our culture. We have an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than. work - we thrive.

Compensation: Competitive salary and bonus eligibility; this role is eligible for company vehicle program.

Work Life Balance: Flexible hybrid work environment, 3-days a week in office.

About General Motors

General Motors Company engages in the manufacture and sale of cars and trucks in the United States, China, Brazil, Germany, the United Kingdom, Canada, and Italy. It offers sedans, crossovers, sport utility vehicles, pick-up trucks, coupes, sports/convertibles and hybrid vehicles, hatchbacks/wagons, and vans, as well as mini cars in India. The company also provides parts and accessories, such as iPod and MP3 compatibility, mobility accessories, performance parts, AC parts and services, and merchandise. In addition, it offers vehicle safety, security, and information services. The company provides used vehicles. It offers its products through dealers and distributors. General Motors Company was formerly known as NGMCO, Inc. and changed its name to General Motors Company in July 2009. The company was incorporated in 2009 and is based in Detroit, Michigan. It operates manufacturing facilities in India, the United States, and Canada. General Motors Company operates as a subsidiary of the United States Department of The Treasury. General Motors led global vehicle sales for 77 consecutive years from 1931 through 2007, longer than any other automaker, and is currently among the world's largest automakers by vehicle unit sales. General Motors acts in most countries outside the USA via wholly-owned subsidiaries but operates in China through 10 joint ventures. GM's OnStar subsidiary provides vehicle safety, security, and information services. In 2009, General Motors shed several brands, closing Saturn, Pontiac, and Hummer, and emerged from a government-backed Chapter 11 reorganization. In 2010, GM made an initial public offering IPOs to date and returned to profitability later that year.

General Motors Careers

Join the dynamic team at General Motors, a global leader in automotive innovation and technology. At General Motors, we offer unparalleled job opportunities that propel your career forward while contributing to a legacy of engineering excellence.

Work You’ll Do

Embark on a career with General Motors to drive the future of mobility. Our team is dedicated to redefining the automotive landscape through innovation and leadership in electric vehicles and sustainable solutions. By joining us, you will be part of a culture that values diversity, teamwork, and continuous professional growth.

Transform Your Career

General Motors is not just a company; it's a community where you can grow your skills alongside the best in the industry. Our leadership is committed to providing every employee—from interns to senior professionals—with opportunities for career advancement, leadership development, and diversity training.

Innovate and Lead

At General Motors, innovation is at the core of everything we do. From research and development to manufacturing, our teams work collaboratively to lead the industry with cutting-edge technologies and sustainable practices. We encourage our employees to think big and push the boundaries of what’s possible.

Join Our Global Team

As part of our global workforce, you will collaborate with talented individuals who are passionate about shaping the future of transportation. General Motors offers a variety of career paths in engineering, design, IT, marketing, and more. With over 155,000 employees worldwide, our network provides expansive opportunities for networking and professional development.

Internship Programs and Employment Benefits

Start your career journey with a General Motors internship, where you can apply your academic knowledge to real-world projects. Our internships provide a robust foundation in the automotive industry, with mentorship from experienced leaders. Full-time employees enjoy a wealth of benefits, including comprehensive health care, retirement plans, and performance bonuses, ensuring that your hard work is rewarded.

Explore Job Opportunities

Whether you’re a seasoned professional or a recent graduate, General Motors offers positions that leverage your unique skills. Our hiring process is designed to identify and nurture talent, focusing on aligning your capabilities with the right opportunities for growth within the company.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At General Motors, we look for innovative, driven, and solution-oriented team players. Explore the possibilities that await you in a career at General Motors.

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Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities available at General Motors. Embark on a journey of growth, innovation, and leadership at General Motors. Shape your future in an environment that fosters diversity, learning, and the pursuit of excellence. Join us and redefine the roads of tomorrow.
Learn more about General Motors
Size
157,000 employees
Market Cap
$46.9 billion
Industry
Manufacturing & Automotive
Net Income
$6.4 billion
Founded
1908
5 Year Trend
-3.2%
Revenue
$122.4 billion
NASDAQ
GM
* Ladders Estimates

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