Position SummaryThe Vice President of Customer Platforms provides both strategic direction and hands-on leadership across the architecture, development, validation, and deployment of scalable digital platforms, customer-facing applications, and core commerce systems. This role drives the adoption of secure code, modern engineering practices, and leads digital transformation at scale within a complex retail environment.
Key Responsibilities- Provide executive leadership for all software development functions, including digital applications, mobile platforms, and eCommerce systems.
- Define and execute the enterprise software development strategy aligned with business growth, omnichannel retail, and customer experience goals.
- Lead large, distributed engineering teams responsible for building and supporting high-availability, cloud-native systems.
- Drive digital transformation initiatives, modernizing legacy platforms and accelerating adoption of modern architectures, tools, and practices.
- Partner closely with Enterprise, Infrastructure, Security, and Business leaders to deliver integrated, end-to-end solutions.
- Establish and enforce secure engineering standards, best practices, and governance across the organization.
- Build and mentor senior engineering leaders and foster a culture of accountability, innovation, and continuous improvement.
- Manage budgets, vendor relationships, and third-party development partners.
Education and Experience- Bachelor's degree in Computer Science, Engineering, or a related field coupled with 10+ years' experience.
- Deep expertise with AWS and cloud-native architectures, including scalable, highly available systems.
- Strong knowledge of digital applications, mobile application development, and enterprise eCommerce platforms.
- Broad understanding of modern programming languages and frameworks, including newer languages and paradigms, as well as proficiency in Java.
- Experience with modern development practices such as CI/CD, DevOps, microservices, APIs, and event-driven architectures.
- Ability to balance hands-on technical depth with executive-level strategic leadership
Demonstrated ability to:- Proven experience leading large-scale software development organizations in a complex, fast-paced retail or consumer-focused environment.
- Demonstrated success delivering enterprise digital platforms and customer-facing systems at scale.
- Strong executive presence with the ability to communicate complex technical concepts to non-technical stakeholders.
- Track record of driving transformation while maintaining operational stability.
- Experience implementing cloud based (SAAS)
- POS and Shop Management systems in the automotive services industry is a plus.
Benefits- Medical, dental, and vision benefits
- Life insurance
- Short Term Disability
- Supplemental benefits
- 401(k) with company match
- PTO and holiday pay
- On-demand pay partner (DailyPay)
- Reduced benefits available for part-time team members
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