Reporting to the SVP, H&W Network Solutions, this role will lead the strategy and drive execution across our ecosystem of ISV partners and direct client integrations. This individual will lead a centralized team focused on building and maintaining strong relationships with existing and prospective ISV partners to accelerate Synchrony’s presence and product distribution across all H&W markets. In addition, the leader will set partner engagement and integration priorities, align cross-functional stakeholders (Product, Tech, Sales, Implementation, Legal/Compliance), and establish a scalable operating model and metrics to ensure consistent onboarding, integration quality, and ongoing performance. Ultimately expanding reach, improving time-to-market, and delivering measurable growth through partner-led channels.

• Set and drive the H&W technology partnerships strategy: Own the vision, target partner segments (ISVs, PMS/EHR, payments), and a multi-year roadmap that expands CareCredit distribution across H&W markets.

• Build and scale a structured partner program: Build on establish partner tiers, value propositions, onboarding/integration standards, co-marketing motions, governance, and success metrics to enable repeatable growth.

• Lead and develop the partnerships team: Manage a centralized team accountable for partner acquisition, project management, and ongoing relationship health.

• Serve as the HW ISV representative on SYF enterprise programs and strategic initiatives, ensuring capability development aligns with business priorities and growth objectives.

• Lead New Product Introduction (NPI) for ISV-based texting, accountable for end-to-end delivery of approved NPI activities, including governance, cross-functional coordination, and ensuring a seamless partner, provider, and customer experience.

• Source, assess, and prioritize new partnership opportunities: Identify, evaluate, and recommend integrations that extend lending, payments, and network offerings; develop business cases and ROI for prioritization.

• Manage partner prospect pipeline in coordination with BD/Sales: Build a qualified pipeline, support outreach, advance deals through approval/contracting, and ensure handoffs to implementation and account teams are seamless.

• Align cross-functional execution for integrations and go-to-market: Partner with Product, Technology, Implementation, Legal/Compliance, Risk, Marketing, and Operations to prioritize work, remove blockers, and deliver on time-to-market commitments.

• Define internal capabilities and resourcing required to scale: Identify process, tooling (CRM/PRM), enablement, and operational needs across sales, marketing, IT, and operations to support the partner ecosystem.

• Expand solution definitions through partner insights: Translate market/partner feedback into product and integration requirements; identify adjacent use cases and new solutions that increase partner value and Synchrony revenue.

• Track and report performance: Establish KPIs (pipeline, integrations delivered, activation/adoption, volume/revenue, partner health/NPS) and provide regular executive updates and recommendations.

• Perform other duties and special projects as assigned.

• 1) Bachelor’s Degree in a related field (healthcare or business) and 10+ years of experience in strategic partnerships, business development, product partnerships, or ecosystem/channel leadership, ideally within healthcare, fintech, payments, or lending; OR 2) in lieu of a Bachelor's Degree, a high school diploma / GED and 13+ years of experience in strategic partnerships, business development, product partnerships, or ecosystem/channel leadership, ideally within healthcare, fintech, payments, or lending

• Demonstrated collaboration, project management, problem-solving, quantitative, and qualitative analysis skills

• Strong understanding of payments, embedded finance, and RCM concepts (e.g., merchant acquiring, lending/credit products, payment workflows) and how integrations drive distribution.

• Proven ability to source, evaluate, and negotiate complex partnership agreements, including commercial terms and joint go-to-market plans.

• Strong critical thinking skills with an ability to creatively develop solutions that address client needs

• Experience leading and developing high-performing teams, with a track record of delivering measurable partner-led growth.

• Highly organized operator with strong program management skills and the ability to manage multiple workstreams in a fast-paced environment.

• Strong analytical and financial acumen; ability to build business cases, size opportunities, and manage to KPI

• 30% Travel required

• Bachelor’s degree required; MBA or other advanced degree or equivalent experience;

• Demonstrated success building and scaling a structured technology/ISV partner program, including partner segmentation, onboarding, enablement, and performance management.

• Working knowledge of integration models and technology concepts (APIs, SSO, data exchange, implementation lifecycles) and the ability to partner effectively with product/engineering/architecture teams.

• Experience collaborating across sales, product, marketing, technology, legal/compliance, risk, and operations to execute at scale and drive accountability.

• Willingness to travel as needed to support partner and client engagements.

Grade/Level: 14

The salary range for this position is 150,000.00 - 250,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Our Way of Working:

We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events. 

*Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.

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