Role Summary/Purpose:

The Finance Governance Issue Management Leader will be part of a relatively new first line of defense centralized team who are responsible for driving compliance with the Governance standards across the Finance organization. The standards include (but are not limited to) Issues, Incident Management & Customer Remediation, Risk & Control Self-Assessment, Enterprise Surveillance, Change Management and a variety of Monitoring and Reporting on risk and governance activities and results. Additionally, the successful candidate will be helping to drive the maturing of the new centralized operating model across Finance and supporting our Finance colleagues on that journey.

The successful candidate for this role is an individual with strong Finance technical and risk management skills, great attention to detail, expertise in leading large group discussions and managing through influence as well as being an expert multi-tasker.

Essential Responsibilities:

• This role has primary responsibility for delivering a centralized Finance Governance Model by driving adherence, providing expertise, and standardizing execution of enterprise-wide governance programs to the Finance Organization.
• Key deliverables for this role are leading Issue, Incident Management & Customer Remediation across the Finance organization with ad-hoc initiatives in other governance activities.
• Aspects of Issue Management deliverables will include but are not limited to enforcing a standard approach for issue documentation & challenging root cause and risk mitigation in accordance with Enterprise standards, data and trend analysis, assessing the impact of cross functional issues on Finance, monitoring issue status and reporting to Finance Leadership and second line and risk committees.
• The role will work with matrixed Governance representatives and Issue Coordinators across Finance as well a small central governance team of individuals, possibly having one direct report.
• The role will require coordination efforts with cross functional Issue Management Leaders and teams on cross functional and complex issues, managing and representing Finance's input and views on ownership and support.
• Take a project management role in coordinating stakeholders for analyzing new incident and issues to drive ownership and solutions.
• Take ownership of monthly and periodic status reporting to Finance Management and second line of defense.
• The role will require engagement in Issue Management, Incident and Customer Remediation forums to provide input and cascade outputs to Finance in respect of new and changing Enterprise requirements, exams and other initiatives.
• The role will overall support Finance to drive effective risk identification and management of compliance or operational risks and connect Governance programs outputs for ensuring that Self Risk Assessments and Monitoring & Reporting is complete.
• Establish effective relationships with Operational Risk and Compliance second lines of defense who will be provided second line of defense challenge on issue ratings, action plans and risk mitigation across Issue Management.
• Coordinate the activities required to support various committees, ensuring applicable presenters are scheduled to speak as well as completed materials are provided to the appropriate committee coordinators.
• Support the development of Finance specific policy, procedures, job-aids and training as it pertains to the evolution of the team and activities.
• Support the delivery of webinars and training that build understanding and delivery within the Finance Function.
• Given the establishment of the team and operating model, additional responsibilities may include assisting with other governance responsibilities such Exam Support, Supplier oversight, Surveillance Testing and Quality Assurance work.
• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor's degree in Finance or Accounting or related business field and 6+ years of experience in a regulated Financial Services organization, or in lieu of degree, 10+ years equivalent experience in a regulated Financial Services organization or External/Internal Audit within Financial Services practice
• 4+ years of experience in a governance related role
• Finance qualifications (e.g. CPA)
• Ability and flexibility to travel for business as required

Desired Characteristics:

• 10+ years of experience in Governance, Risk and Control role which includes Issue Management responsibilities
• Internal or External Audit and/or first line risk and control experience
• Strong attention to detail and superior writing and editing experience and skills
• Ability to lead a small team, matrixed individuals and prioritize multiple workstreams
• Strong presentation, confidence and experience in leading large group meetings and presenting to Risk Committees
• Demonstrated great verbal and written communication skills and ability to work cross functionally to drive analysis and solutions
• Understanding of Finance systems & processes
• Demonstrated knowledge and understanding of relevant legislation, regulations, and policies
• Direct experience in a role requiring communicating with middle to upper management levels in a regulated environment
• Strong attention to detail, analytically minded, excellent documentation skills and effective multi-tasker
• Ability to manage multiple competing initiatives, drive process improvements and deliver results within deadlines with a focus on accuracy and attention to detail

Grade/Level: 12

The salary range for this position is 110,000.00 - 185,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Our Way of Working:

We're proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events.

*Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.

Job Family Group:
Finance