Sapiens International Corporation N.V.

VP Customer Success

Sapiens International Corporation N.V. • $160K — $200K *
US-Anywhere
+ 2 other locationsRemote
Finance & Insurance
8 - 10 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 8+ years in Customer Success, implementation, or sales managing strategic accounts
  • Experience with cloud-native or SaaS solutions
  • Strong executive presence and communication skills
  • Commercial fluency in insurance value narratives
  • Proven record of managing retention and expansion outcomes
  • Ability to handle multiple strategic accounts under pressure
  • Willingness to travel for customer engagements and reviews

Responsibilities

  • Own senior relationships for a portfolio of strategic insurance accounts
  • Manage account health and growth plans while providing risk visibility
  • Facilitate executive business reviews and follow-through actions
  • Drive product adoption for maximum customer value
  • Prepare accounts for renewals by building strong value cases
  • Identify and qualify expansion opportunities for Sales
  • Coordinate across Support, Delivery, and Sales for seamless customer issue resolution
  • Act as the voice of the customer to influence product development

Benefits

  • Remote working model focused on East Coast, US
  • Opportunities for professional development and growth
  • Access to executive-level interactions and strategic decision-making
  • Engagement in a high-impact, senior relationship role
  • No sales quotas, allowing focus on customer success and retention
Full Job Description
We are building a new Customer Success team and are hiring a VP of Customer Success to own our most strategic insurance customers. You will be the customer's senior point of continuity across Support, Delivery, and Sales, and the person accountable for retaining and growing the revenue in your portfolio. This is a named, senior relationship role for people who operate at C-suite level and think commercially - not a shared-queue support function.

Working Model: Remote - East Coast, US

What you will do
  • Own the senior relationship for a portfolio of strategic insurance accounts, developing a deep, cross-functional understanding of each customer's business and priorities.
  • Own account health and the growth plan for each account; ensure visibility of account and programme health internally and with the customer, and act early on risk.
  • Run the full executive business review cycle: preparation, delivery, value story, and follow-through.
  • Drive product adoption across your accounts so customers achieve maximum value, and provide early insight and adoption recommendations on new products and features.
  • Build the value case that makes each account renewal-ready ahead of the renewal conversation (you do not sign it).
  • Identify and qualify expansion opportunities and hand them to Sales to close. You own the signal, not the sale.
  • Orchestrate Support, Delivery, and Sales, taking point to drive customer issues to resolution through a standard methodology, so the customer experiences one relationship, not four functions.
  • Act as the account-level voice of the customer, feeding feedback into Sapiens' product and Voice-of-Customer loop.
  • Carry accountability for Net Revenue Retention across your portfolio.


Scope

You own the customer's success and growth. You do not carry a sales quota or close deals, run support tickets, or run implementation projects - Sales, Support, and Delivery own those. You make accounts renewable, qualify expansion, orchestrate, and escalate on the customer's behalf.

What you will bring (essential)
  • 8+ years relevant experience across Customer Success, implementation / delivery, or sales, managing strategic or named accounts.
  • Experience with cloud-native or SaaS delivery and managed solutions.
  • Executive presence and communication: able to define a vision, build a persuasive business case, establish personal credibility, and resolve conflicting views at C-suite level.
  • Commercial fluency: able to build and defend a value and ROI narrative in the customer's own insurance terms.
  • A track record of owning retention and expansion outcomes (NRR / gross retention) on a named book of accounts.
  • Able to manage multiple strategic accounts and initiatives simultaneously and under pressure.
  • Willingness to travel to customer sites, executive reviews, and company events.


What you will bring (desirable)
  • Insurance domain depth: strong knowledge of the P&C, Life & Pensions, or Reinsurance space, industry trends, and the economics of an insurer.
  • Account planning and growth-plan coordination across multiple work streams.
  • Customer-side coaching and change-management experience - executing a plan and adapting to obstacles, not just defining it.
  • Experience with cloud-native or SaaS delivery and managed solutions.
  • Working within a born-in-the-cloud software company.


[redacted] is your contact for any questions. We kindly ask that you apply through our website or LinkedIn.

About Sapiens International Corporation N.V.

Sapiens International Corporation N.V. is a provider of software solutions for the insurance industry, with a focus on the financial services sector. The Company offers software solutions for life, pension, annuity, property and casualty, reinsurance, financial and compliance, workers' compensation, and financial markets. Its software solutions are designed to enable its customers to manage their operations and processes, including policy administration, claims management, underwriting, and billing. The Company's products and services include Sapiens CoreSuite, Sapiens DigitalSuite, Sapiens Reinsurance, Sapiens IDIT, Sapiens Stingray, Sapiens UnderwritingPro, Sapiens AgentConnect, Sapiens Intelligence, and Sapiens Decision. The Company's customers include insurance carriers, third-party administrators, brokers, and agents.
Learn more about Sapiens International Corporation N.V.
Size
4,044 employees
Market Cap
$1 billion
Industry
Enterprise Technology
Net Income
$33.7 million
Founded
1982
5 Year Trend
+16.4%
Revenue
$382.9 million
NASDAQ
SPNS
* Ladders Estimates

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