First Command Financial Services

VP, Consumer Loan Operations

First Command Financial Services • $120K — $150K *
Fort Worth, TX 76137In-Person
Finance & Insurance
5 - 7 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Finance, Business Administration or related field; MBA preferred
  • 5-10 years of experience in consumer lending with a bank or credit union
  • 5+ years of leadership experience
  • Must pass background check and register with the National Mortgage Licensing System and Registry (NMLS)
  • Strong understanding of consumer lending products and regulatory compliance
  • Proficient in data analysis and reporting
  • Demonstrated leadership capabilities with a focus on team development and strategic execution

Responsibilities

  • Lead Consumer Loan Operations for various lending products
  • Manage the collateral team including titling and lien perfections
  • Oversee the mortgage broker process and vendor relationships
  • Assess processes to improve efficiency and reduce errors
  • Establish operational vision and communicate goals for customer experience
  • Coordinate with departments and vendors to implement systems upgrades
  • Ensure compliance with regulations and maintain operational risk controls
  • Cultivate a high-quality customer service environment

Benefits

  • Flexible work arrangement with hybrid options
  • Professional development and training opportunities
  • Strong compliance and risk management culture
  • Collaborative work environment focused on operational excellence
  • Leadership role with significant impact on organizational objectives
Full Job Description
Job Description

How will this role impact First Command?

The VP, Manager, Consumer Loan Operations is a critical leadership role responsible for the successful oversight of Consumer Loan Servicing functions across First Command Bank (the "Bank"'s) suite of lending products.

What will you do in this role?
  • Lead Consumer Loan Operations across secured and unsecured installment loans and lines of credit and direct auto loan products, including disbursement and servicing areas
  • Oversee the collateral team and associated duties, including titling, lien perfections, releases and liquidation requests
  • Successfully manage the end-to-end Mortgage broker process and corresponding third-party vendor relationship(s)
  • Perform critical assessments of all processes and challenge the status quo by seeking new opportunities to improve operational efficiencies, reduce errors, leverage automation, and ensure optimal performance
  • Establish and communicate long-term operational vision and short-term goals to deliver an exceptional customer experience aligned with organizational objectives.
  • Lead coordination between internal departments and external vendors to find and implement new platforms and upgrade current systems as needed
  • Champion the Bank's strong compliance and risk culture by ensuring adherence to applicable regulations and federal and state consumer lending and mortgage laws, showcasing strong partnership and participation in designated internal audits, and maintaining robust controls to mitigate operational risk
  • Cultivate a work environment of excellence by delivering high-quality solutions and unmatched customer service levels at every touchpoint.

Who will you lead in this role?
  • Oversight of the following consumer loan operational areas: Collateral Management, Loan Disbursements, Auto Loan Titling, Loan Renewals, Quality Control, Mortgage (as a Broker)

What skills and qualifications do you need?

Education
  • Bachelors degree in Finance, Business Administration or related field; MBA preferred

Work Experience
  • 5-10 years of experience in consumer lending with a bank or credit union.
  • 5+ years of leadership experience.

Certifications
  • Must pass background check and register with the National Mortgage Licensing System and Registry (NMLS)

Required Knowledge, Skills and Abilities
  • Skilled in leading teams, with a strong background in staff supervision, management, and oversight of day-to-day lending operations
  • Deep understanding of consumer lending products, operational structure, and regulatory compliance
  • Strong data analysis, forecasting, and reporting abilities to support decision-making
  • Excellent written and verbal communication skills, with the ability to effectively engage across all organizational levels
  • Self-motivated and hard-working. Must be able to handle multiple priorities simultaneously with accuracy and function in a fast-paced environment
  • Detail-oriented, with the ability to effectively "dig in" to processes and procedures, asking "why" and challenging the status quo
  • Sound judgement and decision-making skills, with the ability to communicate decisions clearly and effectively
  • Demonstrated leadership capabilities with a focus on team development and strategic execution
  • Strong Microsoft Office skills, particularly Excel, Word, and PowerPoint
  • Experience with Jack Henry systems and solutions a plus


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About First Command Financial Services

First Command Financial Services, Inc. is a financial planning organization that focuses on serving the unique needs of military families. The company was founded in 1958 by a retired Air Force officer and has since grown to serve clients across the United States. First Command offers a range of financial planning services, including investment management, retirement planning, insurance, and banking. The company is committed to providing personalized service and education to help military families achieve their financial goals.
Learn more about First Command Financial Services
Size
500 employees
Industry
Finance & Insurance
* Ladders Estimates

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