Voice Systems Engineer

Sphinx Solutions

$90K — $120K *
Telecommunications & Hardware
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • TS/SCI clearance with FSPoly is mandatory
  • 3+ years experience as a Systems Engineer
  • Undergraduate or graduate degree in computer science or computer engineering
  • Familiarity with enterprise IT environments, especially Voice technologies
  • Proficient in call center systems and integration activities

Responsibilities

  • Collaborate with telecom engineers to integrate telephony systems
  • Assist in the design and deployment of new voice infrastructure
  • Support next-generation voice technology implementations
  • Participate in system security accreditation processes
  • Provide certificate management for secure systems
  • Assist in system upgrades and configuration management
  • Contribute to call routing design within enterprise voice platforms

Benefits

  • Opportunity to work with next-generation voice technologies
  • Engagement with a variety of enterprise IT tasks
  • Hands-on experience with secure voice devices
  • Training and support in advanced telecom systems
  • Collaboration with skilled professionals in the telecom domain
Full Job Description
TS/SCI clearance with FSPoly mandatory

Required Education, Experience, & Skills:
We are actively seeking Systems Engineers with a minimum of 3 years' experience. Undergraduate or graduate degree in computer science or computer engineering. Specific skills may include the following:
• Work in an enterprise IT environment with specific tasks related to Voice
• Collaborate with network engineering and other telecom engineers in integration activities involving telephony or call center
• Assist in the design, testing, and deployment of new voice infrastructure
• Support implementation of next-generation voice technologies
• Participate in the system security accreditation process
• Provide certificate management support for secure systems
• Assist with system upgrades, patching, and configuration
• Support new site voice system standups
• Support call center technology deployments, user training, and transition planning
• Contribute to call routing and trunking design within enterprise voice platforms
• Attend meetings with internal teams and clients to gather and understand voice system requirements
• Monitor compliance with established standards, policies, and procedures
• Gain hands-on experience with secure voice devices (e.g., VoIP phones, STEs, Viper) and infrastructure components (e.g., PBXs, encryption devices, call management servers)
• Learn to provide Tier 4 engineering support under supervision
• Learn and support platforms such as Skype for Business, Avaya Communication Manager, and other enterprise call center technologies
Preferred Education, Experience, & Skills:
• Linux
• SIP signaling and call flows
• Secure Real-Time Transport Protocol
• SIP
• TCP/IP
• H.323
• DNS
• DHCP
• RTP
Certifications
• MCSE certification
• A+ certification
• Network+ certification

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