Work Location Type: HybridReq Number 333581
If you see a wall of text and immediately start imagining a better way to explain it, keep reading.
As our Training & Communications Visual Designer, you'll help turn complex processes, system changes, and operational concepts into visual experiences that make things click. A portion of your work will be short-form video and multimedia, but your canvas is broader than that: motion graphics, process visuals, infographics, job aids, digital content, and sometimes a solution we haven't thought of yet.You'll work across projects big and small, partner with people who bring different expertise to the table, and have the freedom to ask, "Is there a better way to do this?
Most importantly, the work you create won't sit on a shelf. It will reach thousands of employees across our Fulfillment Network and help make learning, change, and everyday work a little easier to navigate.
Position DetailsThe Training & Communications Visual Designer creates high-quality visual assets that improve comprehension, engagement, and adoption of training and communications across the Fulfillment Network. This role translates complex operational concepts into simple, visually compelling graphics, videos, diagrams, and digital assets that support learning, change readiness, and field understanding. The designer partners closely with Training & Development, Field Communications & Readiness, and cross-functional project teams to elevate the clarity, professionalism, and effectiveness of field-facing materials.
Sitting within the Design & Development team, the Designer supports both Training & Development and Field Communications & Readiness by delivering consistent, accessible, on-brand visuals that enhance learning effectiveness and message clarity. The role also contributes to the visual identity, templates, and design standards used across OST training and communication materials.
This position can be based in Lake Forest, Chicago or many of our DC's including Minooka, Portland, New Jersey, Houston, LA, San Francisco. It is hybrid and based onsite 3 days a week.
You Will- Design visual assets such as infographics, process diagrams, job aids, motion graphics, microvideos, digital signage content, and SharePoint visuals.
- Transform complex processes, system changes, and operational concepts into simple, clear visual stories that support field comprehension and adoption.
- Partner with Training & Development to create visually engaging materials for eLearning, instructor-led content, and job aids.
- Collaborate with other in department to produce visuals that enhance messaging, change communication, and field updates.
- Maintain and evolve visual design standards, templates, and brand consistency across all OST materials.
- Ensure all visual products are accessible, user-friendly, and aligned with learning best practices.
- Support digital channels with visually optimized layouts, imagery, and content blocks.
- Design and maintain templates for eLearning, instructor-led training, deployment communications, and field-facing job aids.
- Ensure all visual designs adhere to accessibility best practices and are easy to understand for broad audiences with varying skill levels and literacy needs.
- Consult on where visuals can reduce cognitive load, streamline training time, or simplify explanation of technical concepts.
- Partner closely with Instructional Designers to translate instructional concepts into visually compelling learning materials.
- Enhance eLearning modules, classroom content, and job aids with visuals that improve comprehension and retention.
- Identify opportunities to simplify content, reduce text load, and increase clarity through visual storytelling.
- Proactively recommend visual approaches that improve adoption and reduce training or communication complexity.
You Have- 3+ years professional experience in visual design and multimedia content creation demonstrating strong visual design skills and ability to simplify complex information
- Proficiency in design and multimedia tools (e.g., Adobe Creative Suite, Illustrator, Premiere, After Effects, InDesign, Figma, Camtasia, Canva, Vyond, etc.).
- Ability to create vector graphics, diagrams, and iconography.
- Ability to produce short-form videos, animations, and screen-based walkthroughs.
- Experience designing for digital platforms.
