Visitor  Experience Lead  - Onsite

Towson, MD

The Job:

We are seeking a highly organized and customer-focused Lead, Visitor Experience to support the delivery of exceptional experiences at the Experience & Innovation Center (XIC), located at the Stanley Black & Decker Tools & Outdoor headquarters in Towson, MD. Operating within a dynamic corporate environment, this role serves as the front line of hospitality and experience execution—ensuring seamless, high-quality delivery.

This role is responsible ensuring every event/meeting reflects best-in-class service and brand standards.

    You’ll get to: 

• Manage multiple events/meetings simultaneously, ensuring all deadlines and quality standards are met.
• Serve as the main point of contact for hospitality inquiries, requests, and concerns.
• Coordinate all logistical aspects, including room set-up, audio-visual requirements, transportation, security, and communications.
• Prepare and distribute all materials; collaborate with vendors to design and produce printed collateral
• Conduct site searches as needed; coordinate RFPs, summarize responses, and present options (hotel descriptions, availability, rates, web/brochure samples, airport access, etc.) for review.
• Source and manage support vendors (including but not limited to AV, special events, and temporary staff); act as liaison to communicate event/meeting specifications and oversee execution and delivery.
• Ensure all sourcing requests and expenses are compliant with organizational policies, guidelines, and approval procedures.
• Maintain current knowledge of local attractions, events, and hospitality trends to enhance Visitor experiences.
• Prepare detailed itineraries and event schedules.

The Person:  

You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it. You also have:

• Associate or bachelor's degree in Hospitality, Event Planning, Business, or related field preferred
• 3-5+ years of experience in hospitality, concierge services, or customer experience within a corporate or high-touch environment
• Proven ability to engage professionally and collaboratively across various levels within organizations demonstrating strong communication and interpersonal skills
• Solid understanding of hospitality operations and onsite experience delivery, including Visitor services and environment readiness
• Demonstrated ability to translate event plans into seamless, high-quality onsite execution
• Proven ability to collaborate across cross-functional teams
• Strong organizational, multitasking, and real-time problem-solving skills in dynamic environments
• Proficiency with Microsoft Office Suite, including Outlook, Excel PowerPoint, and Word.
• Ability to stand and walk for extended periods throughout the workday as needed.
• Ability to lift, carry, and move materials or boxes weighing around 25 pounds.

The Details:

You’ll receive a competitive salary and a great benefits plan, including:

• Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.
• Discounts on Stanley Black & Decker tools and other partner programs.

And More:

We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to:

• Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.

• Learn: Have access to a wealth of learning resources, including our digital learning portal.
• Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for a wide range of perspectives and experiences.
• Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.

What’s more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us!

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• This is the lowest to highest annual full-time salary range we would pay for this role at the time of this posting. The salary offered within the range may vary depending on multiple factors including job level, geographic location, job-related knowledge, skills, qualifications, experience and in compliance with local wage requirements. Please note that salary is only one component of total rewards at Stanley Black & Decker.

• The salary range listed in this job posting reflects the range for the primary location specified. The salary range may vary for other locations.

• The successful candidate may be eligible for annual merit increases.

• Medical, dental, life, vision, disability,401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.

• Discounts on Stanley Black & Decker tool sand other partner programs.