The Virtual Sales Representative (VSR) is responsible for driving product awareness, adoption, and demand through compliant virtual engagement with healthcare professionals (HCPs) and office staff. This role manages a targeted virtual territory, builds customer relationships, and delivers promotional and educational interactions via phone, video, and digital channels. The ideal candidate is a self-starter who can operate independently, prioritize opportunities, and execute effectively in a performance-driven environment.
ACCOUNTABILITIES
Customer Engagement & Sales Execution- Execute outbound calls, video engagements, and digital interactions with targeted HCPs and office staff.
- Deliver clear, compelling, and compliant product messaging aligned to customer needs using approved materials.
- Build rapport and establish trust through strong virtual presence and communication.
- Utilize multiple company-approved digital channels to increase engagement frequency and expand reach.
Territory Support & Account Management- Manage a defined list of target accounts, prioritizing opportunities to maximize impact.
- Develop and execute compliant call plans aligned with brand strategy.
- Analyze engagement data to refine targeting and execution.
Performance & Execution ExcellenceMeet or exceed call activity expectations, engagement goals, and performance metrics.
Maintain accurate and timely documentation of all customer interactions within CRM systems.
Manage daily activity efficiently to maximize territory coverage and productivity.
Compliance & Professional Development- Adhere to all company policies, procedures, training, and compliance standards.
- Ensure all communications are accurate, compliant, and aligned with approved messaging.
- Complete all required training and maintain strong clinical and product knowledge.
- Contribute to a culture of accountability, learning, and continuous improvement.
RequirementsThis is a remote/virtual sales opportunity which will require you to work during the hours aligned to the time zone of the region supported (EST, CST, MST, or PST). This role will support the Central time zone so the individual should reside in this zone.
- Bachelor's degree.
- 1-3+ years pharmaceutical, healthcare, or B2B sales experience strongly preferred.
- Excellent virtual communication and presentation skills.
- Experience engaging customers via phone, video, or digital platforms
- Proficiency with CRM and digital engagement tools.
- Strong organizational skills and ability to work independently in a remote environment.
- High integrity and compliance mindset.
Preferred Qualifications- Inside/virtual pharmaceutical sales experience.
- GI or specialty experience.
- Strong analytical and planning skills.
- Fluency in one or more additional languages is a plus, based on business needs
Travel Requirements- 5-10% for national meetings or training.
- Familiarity with hybrid or virtual commercial models.
Successful Behaviors- Customer-focused and results-driven
- Strong virtual presence and communication skills
- High learning agility (clinical and business)
- Collaborative and team-oriented
- Adaptable in a fast-paced, evolving environment
- Demonstrates ownership, accountability, and professionalism
Phathom's Core Values:- Perseverance - With hard work and determination, together we overcome all obstacles
- Humble - We put others first, remain grounded and let our work speak for itself
- Accountable - We are reliable and take personal responsibility in all that we do. We take pride and ownership in our work every day
- Transparent - We say what we mean, debate openly and respectfully, and have no hidden agendas
- Entrepreneurial - We are nimble, agile and embrace innovation. We challenge the status quo, enjoy change and approach problems unconventionally
BenefitsAt Phathom, we prioritize the total well-being of our "Phamily" members. Our commitment is reflected in a competitive employee benefits package designed to support employees and their families' overall well-being, now and in the future, including:
- Highly competitive medical, dental and vision coverage options with low monthly premiums
- Roth & Traditional 401(k) savings plan with annual employer match
- Long-term incentive equity compensation program
- Employee Stock Purchase Plan (ESPP)
- Comprehensive paid leave programs, including:
- 16 weeks of paid parental leave for all new parents
- 4-week part-time Bridge-Back-to-Work Program
- Hybrid and Flex Working Arrangements
- Unlimited Time Off
- 17 paid company holidays in addition to a year-end winter shutdown period
Other Benefits:
- Annual Fitness & Wellbeing Reimbursement
- Company-provided Life and Accidental Death & Dismemberment (AD&D) insurance
- Company-provided short and long-term disability benefits
- Company-funded HSA plan
- Accident and Hospital Indemnity insurance
- Employee Assistance Program (EAP)
- Employee recognition program
The expected annual base salary range for this role is $75,000 - $95,000.
