Summary: In this contracted, field-based role, the Virtual (Remote) Access & Reimbursement Manager will serve as a dedicated access and reimbursement resource virtually supporting evolving coverage needs across client-defined geographies. This role requires the ability to rapidly assess new geographic landscapes, establish productive relationships virtually, and seamlessly transition between territories while maintaining continuity of support and service.

The ARM will support appropriate patient access by educating provider offices on payer requirements, reimbursement processes, patient support services, and approved access resources. This role will be highly visible within the organization and responsible for providing education to targeted healthcare providers and office staff, which may include primary care, cardiology, and other client-defined specialties or account types, regarding access services and reimbursement solutions specific to the product and therapeutic area (Cardiovascular).

The ARM will develop and execute a territory access plan, prioritize accounts based on client-defined objectives, coordinate compliantly with sales, market access, patient services, hub/specialty pharmacy partners, and other matrix stakeholders, and document activities in the approved CRM platform. Responsibilities include ensuring understanding of the reimbursement process particularly in Retail Pharmacy, field reimbursement services, and payer landscape. The Virtual ARM will abide in a compliant manner and will work closely within a defined set Rules of Engagement (ROE). As permitted under the approved program design and ROE, the ARM may support patient-level access and reimbursement issue resolution and may access PHI only as authorized and required to perform the role.

In this role, the Virtual ARM will demonstrate a compliant and consultative approach to help offices obtain insurance authorization and/or reimbursement of products for appropriate patients. The Virtual ARM will have a direct impact on providing a positive experience for both the HCP Customer and Patient.

Additional responsibilities include:

• Manage daily activities virtually (via phone, Zoom, Webex, or Teams, etc.) that support appropriate patient access to our client's products in the provider offices and work as a liaison to other patient assistance and access support services offered by our clients.
• Support field vacancies, white space, and overflow case management virtually via phone, (Zoom, Webex, or Teams, etc.).
• Rapidly assume responsibility for new territory assignments while maintaining consistent program execution and customer support.
• Expert in providing general education on Retail and Specialty Pharmacy drug Prior Authorizations, Appeals, and Denials
• Participate in client meetings as appropriate. Participate in regularly scheduled internal team and cross-functional meetings and calls. Input call activity into customer CRM, as appropriate.
• Serve as the access and reimbursement expert for the current assigned geography, monitoring payer policy, formulary coverage, utilization management requirements, pharmacy access pathways, prior authorization trends, denial patterns, and other access barriers. Communicate relevant changes and field insights to appropriate internal stakeholders in a timely and compliant manner. Provide office education and awareness during the entire access process which may include formulary coverage/utilization management criteria, coding, insurance forms & procedures, benefits investigation, prior authorization, appeal, and/or claims resolution.
• Use only client-approved materials, messaging, processes, and resources when engaging with healthcare providers, office staff, and field partners.

• Identify and communicate field access insights, payer trends, office workflow barriers, and reimbursement challenges to appropriate internal stakeholders to support continuous improvement
• Recognize and report adverse events, product complaints, and other reportable information in accordance with client policy and applicable requirements.

Desired Job Requirements:

• 3+ years of experience in one or more of the following areas: Managed Care, Field Reimbursement, Patient Services, and/or Sales (Specialty or Biologics), or healthcare provider office practice management
• 4-year degree in related field or equivalent experience

• Demonstrated ability to quickly integrate into new business environments, adapt to changing coverage needs and territory priorities, and maintain consistent customer support and program execution in a dynamic environment.

• Cardiovascular/Cardiology and Hospital Healthcare Systems experience a plus
• Solution oriented mindset, strong business acumen, & strong analytic capabilities
• Experience and understanding of Retail Pharmacies & Specialty Pharmacies
• Demonstrated ability to educate offices on access processes and issue resolution
• Experience educating HCPs and office staff on client specific Patient Service programs (i.e. copay)
• Experience delivering educational presentations in person and/or via technology platforms such as Zoom, Webex, and/or Teams
• Advanced knowledge of medical insurance terminology
• Knowledge of Centers of Medicare & Medicaid Services (CMS) policies and processes with expertise in Medicare (Part D for Pharmacy Benefit products)
• Proven ability to develop and maintain trusted relationships with internal partners and effectively work well in teams
• Ability to manage ambiguity & problem solve
• Prepare and submit appropriate expense reports in a timely fashion
• Valid Driver's License