VIP Helpdesk Analyst

Chenega MIOS$82K — $110K *
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or higher, or an associate's degree with 2+ years of relevant experience
  • 4+ years of relevant experience
  • DoD IAT Level II Certification required
  • Top-Secret Clearance with SCI eligibility required
  • Pass background and drug screening.

Responsibilities

  • Deliver professional, high-quality services directly to the customer for new equipment and break/fix incidents.
  • Provide dedicated support to VIP federal personnel, troubleshooting various technologies under service level agreements.
  • Offer on-site technical support for VIP hardware and software including laptops, printers, tablets, and audiovisual systems.
  • Assist with customer technical support on Microsoft operating systems and M365 Suite.
  • Coordinate installation of new software and hardware break/fix activities for customers.
  • Manage VIP assets, peripherals, and user accounts.
  • Investigate and resolve connectivity issues with VIP IT equipment.
  • Document changes in the Jira Service Management ticketing system.

Benefits

  • Opportunity to work with VIP federal personnel and high-level government staff.
  • Gain experience in a specialized role within a unique work environment.
  • Collaborative team atmosphere focused on innovation and intelligence.
  • Use of advanced technology and equipment in daily tasks.
Full Job Description
VIP Help Desk Analyst

Arlington, VA

SecuriGence is seeking a VIP Help Desk Analyst to help contribute to our success. Come help us solve problems with Innovation Through Intelligence.

Responsibilities

  • Deliver professional, high-quality services directly to the customer, providing support for new equipment installations and break/fix incidents.
  • Provide dedicated support to VIP federal personnel, troubleshooting a variety of technologies while adhering to service level agreements.
  • Provide on-site technical support for VIP hardware (laptops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), audiovisual display systems, and wireless technologies.
  • Provide IT customer technical support on Microsoft operating systems, M365 Suite, and network services.
  • Schedule and coordinate customer desk-side support for the installation of new software or to perform hardware or software break/fix activities.
  • Assist with the management of VIP assets, peripherals, and user accounts.
  • Investigate and resolve all connectivity issues related to VIP IT equipment.
  • Document all changes in the Jira Service Management ticketing system to ensure asset and configuration information is up to date.
  • Other duties as assigned


Qualifications

  • Bachelor's degree or higher. Can be substituted for an associate's degree with 2+ years of relevant experience
  • 4+ years of relevant experience.
  • DoD IAT Level II Certification is required.
  • Top-Secret Clearance with SCI eligibility is required
  • Successfully pass background and drug screening


Knowledge, Skills and Abilities:

  • Expert-level troubleshooting skills on Windows Operating Systems (Windows 11) and Microsoft Office products, including M365 Suite.
  • Experience supporting VIP staff and Senior Leaders with technology issues.
  • Proficiency in using JIRA and Jira Service Management for ticketing and workflow management.
  • Experience interfacing with high-level government staff using verbal and written expertise.
  • Ability to learn new technologies quickly and adapt to dynamic environments.
  • Experience with Active Directory management and administration.
  • Ability to develop and implement a proactive approach to identifying and handling potential issues.
  • Excellent client-facing communication skills and strong interpersonal and organizational skills required.


Estimated Salary/Wage

USD $39.29/Hr. Up to USD $52.88/Hr.

About Chenega MIOS

Chenega MIOS Careers

Joining Chenega MIOS offers a unique opportunity to become part of an exceptional team of professionals operating in a variety of fields. This company is renowned for its commitment to innovation, leadership, and professional growth, making it a prime choice for those looking to advance their careers.

Explore Job Opportunities

Chenega MIOS provides a plethora of job opportunities that cater to a diverse range of skills and interests. Each position at Chenega MIOS is designed to challenge team members while providing them with the tools to succeed. Prospective employees can expect to find themselves at the forefront of industry developments, working alongside seasoned professionals.

Experience the Culture and Benefits

Chenega MIOS is dedicated to fostering a workplace culture that values diversity and inclusion. Employees enjoy a comprehensive range of benefits designed to support both their professional and personal lives. From health and wellness programs to continuous learning and development opportunities, Chenega MIOS ensures that team members are well taken care of.

Internship Programs

For those beginning their career journey, Chenega MIOS offers internship programs that provide invaluable industry experience and exposure to real-world projects. Internships are a cornerstone of the company's commitment to nurturing new talent and equipping them with the necessary skills to excel.

Professional Growth and Development

Career advancement is a key focus at Chenega MIOS. Employees are encouraged to engage in ongoing professional development through workshops, seminars, and diversity training. The company supports career progression through leadership training programs that prepare individuals for future roles within the company.

Join the Team

Chenega MIOS is actively hiring and looking for individuals who are passionate, curious, and driven. Those interested in applying are encouraged to submit their resume and prepare for an interview process that values insight, experience, and a capacity for teamwork.

Networking and Innovation

At Chenega MIOS, networking and innovation go hand in hand. Employees are encouraged to collaborate across departments and utilize their unique perspectives to contribute to groundbreaking projects. This collaborative environment is integral to the company's success and helps foster a sense of community and shared purpose.

Stay Connected

Keep up to date with the latest from Chenega MIOS by exploring their Careers page for insights into the company's culture, upcoming job opportunities, and industry news. Personalize your experience by signing up for job alert emails tailored to your career preferences and discover the exciting and rewarding opportunities that await at Chenega MIOS.

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