The Video Conference Specialist provides senior-level technical support for enterprise video conferencing, virtual collaboration, and conference-room audiovisual services. This role ensures reliable, secure, and high-quality communication experiences by independently configuring, maintaining, troubleshooting, and improving video conferencing platforms, room systems, and related equipment.

The specialist supports high-visibility leadership briefings, virtual training sessions, and client-facing meetings while coordinating with IT, facilities, and external vendors to maintain service availability and equipment readiness. This role also develops user guidance, monitors platform and room-system performance, resolves complex technical issues, and recommends improvements that enhance the virtual meeting experience.

Key Responsibilities

• Manage, support, and optimize enterprise video conferencing and unified communications platforms, including Microsoft Teams, Zoom, WebEx, and other approved collaboration tools.
• Configure, test, maintain, and troubleshoot conference-room audiovisual systems, including cameras, microphones, speakers, displays, control systems, room schedulers, and related connectivity components.
• Provide live, white-glove technical support for leadership briefings, virtual training sessions, client-facing meetings, and other high-visibility events to ensure a seamless user experience.
• Independently diagnose and resolve complex audio, video, device, platform, access, and network-connectivity issues using advanced troubleshooting techniques and sound technical judgment.
• Coordinate with IT operations, facilities personnel, and external vendors to support equipment installation, replacement, upgrades, repairs, inventory, and lifecycle-management activities.
• Monitor conferencing platform performance, room-system availability, usage metrics, and recurring technical issues; identify root causes and recommend or implement service improvements.
• Develop and maintain user guides, quick-reference materials, training content, standard operating procedures, and best-practice documentation for conferencing platforms and audiovisual technology.
• Support secure virtual meeting operations by applying approved platform configurations, access controls, user permissions, and security procedures.
• Provide technical guidance and informal mentorship to junior support personnel and contribute to enterprise support-process improvements.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Communications, Audio Visual Technology, or a related field.
• At least 8 years of progressively responsible technical support experience supporting end users, computer hardware, software, peripherals, and enterprise collaboration technologies.
• Demonstrated hands-on experience supporting unified communications and video conferencing platforms, such as Microsoft Teams, Zoom, WebEx, or comparable enterprise collaboration solutions.
• Experience configuring, testing, maintaining, and troubleshooting audiovisual and conference-room equipment, including cameras, microphones, displays, speakers, room systems, and associated connectivity components.
• Demonstrated ability to independently analyze, diagnose, and resolve complex technical issues involving audio, video, endpoints, software, network connectivity, device interoperability, and user access.
• Experience developing technical documentation, user guidance, and training materials, and providing technical direction or informal mentorship to junior support personnel.
• Active Top Secret security clearance or the ability to maintain a Top Secret clearance as required for the position.
• U.S. citizenship is required.

Preferred Qualifications

• Experience providing live technical support for executive-level meetings, leadership briefings, large virtual events, client demonstrations, or virtual training environments.
• Experience supporting Microsoft 365 collaboration services, Microsoft Teams administration, or enterprise unified communications environments.
• Experience coordinating audiovisual equipment lifecycle activities, inventory management, vendor support, facilities coordination, and technology refresh efforts.
• Familiarity with IT service management practices, including incident management, problem management, asset management, change coordination, and service-level expectations.

Compensation Ranges

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.