Job DescriptionThe Technical Account Manager (TAM) is a vital link between Lucera's engineering expertise and our clients' operational needs. As a TAM, you will be the primary technical and business workflow escalation point for the LumeFX Support Team, taking ownership of product deliveries to ensure top-notch implementations within agreed timelines. Your role is pivotal in maintaining strong client relationships and ensuring the success of our products.
Responsibilities- Serve as the primary technical and business workflow escalation point for the LumeFX Support Team.
- Own product deliveries to clients, ensuring high-quality implementations within agreed timelines.
- Collaborate closely with the LumeFX Support Team and Engineering to manage support projects and product development.
- Inform the Support Team of all product usage changes and configuration updates before deployment.
- Maintain a detailed understanding of each client's LumeFX system usage and optimize product configuration accordingly.
- Respond promptly to technical client inquiries, providing expert guidance on platform capabilities and best practices.
- Develop and deliver training programs to educate clients on LumeFX products, new features, and optimal usage.
- Document client requirements and feedback to shape the engineering roadmap, ensuring client-centric product development.
- Partner with the Sales team to provide coordinated, client-centric coverage across the full account lifecycle.
Qualifications- Prior experience in Technical Account Management, Solutions Engineering, or Client-Facing Technical Support in financial services technology or fintech is essential.
- A solid understanding of FX or fixed-income electronic trading workflows, execution venues, and market microstructure is required.
- Demonstrable ability to manage complex technical escalations and coordinate cross-functional teams under pressure.
- Strong verbal and written communication skills, with the ability to present technical concepts to diverse audiences.
- Experience with API integrations, FIX protocol, or low-latency connectivity solutions is highly desirable.
- Commercial acumen to identify upsell and expansion opportunities within an existing client portfolio.
- Highly organized with the capacity to manage multiple client relationships and projects simultaneously.
- A results-driven approach with a track record of successful client engagements and product implementations.
- A collaborative mindset, working effectively with diverse teams to deliver exceptional client experiences.
- A passion for staying updated with the latest industry trends and technologies in financial services.
