The Vice President, Sales will own new-logo growth for Bill Gosling Outsourcing within the BFIS vertical, with a primary focus on regional and community banks and credit unions. You will build and convert a robust pipeline, leveraging your network and knowledge of banking operations, compliance, and CX/collections to translate our technology-enabled, AI-forward BPO solutions into measurable ROI for clients. You thrive at the intersection of financial services and innovation and are fluent in how nearshore, offshore, and domestic delivery models support regulated financial institutions.
What You'll Do:Bill Gosling Outsourcing is looking for a VP, Sales with deep BFIS expertise-especially across banking, community banks, and credit unions-to accelerate our growth in this critical vertical.
Location- Remote within the United States
- Strong preference for candidates based in California or on the U.S. East Coast (ability to travel as needed to clients, events, and company meetings)
Salary- Base salary of USD $150k - USD $200k (DOE)
What You'll Do- Own the BFIS go-to-market: build and execute a vertical plan targeting regional/community banks, credit unions, and select fintechs/card issuers
- Build and maintain a new-logo pipeline; lead deals from prospecting to close with executive stakeholders
- Translate contact center/BPO and AI-enabled solutions (e.g., conversational AI, agent assist, analytics, digital collections, fraud/KYC/AML support, back-office) into clear ROI and business outcomes
- Expand technology sales within existing accounts; partner with internal product and operations to shape offerings for FI use cases
- Promote our global footprint (nearshore, offshore, domestic) with attention to regulatory, data residency, and security requirements
- Be a visible brand ambassador at banking and credit union conferences and events; cultivate relationships with analysts and influencers
- Maintain a rigorous prospect database, accurate forecasts, and clear territory/account plans
- Collaborate with Communications and Marketing on campaigns and content; lead high-quality RFP/RFI/RFQ responses
- Support leadership in integrating AI/Machine Learning capabilities into the product roadmap and client value propositions
- Champion company core values and compliance standards in every client interaction
- Deal with clients in a professional and appropriate manner, in accordance with Bill Gosling's Promise of Performance, "The Gosling Theory" and all Company Policies.
Experience- 10+ years of enterprise sales experience in BFIS, with a strong track record selling to regional/community banks and credit unions
- 5+ years selling BPO/CX/CCaaS/AI or adjacent technology-enabled services to regulated financial institutions
- Proven history of winning multi-year, multi-million-dollar deals and meeting/exceeding annual new-logo quotas
- Established executive network within community banks and credit unions; ability to open doors quickly
- Deep understanding of FI operations across customer/member care, collections and recovery, loan servicing, payment operations, fraud/KYC/AML support, and back-office processing
- Knowledge of the customer care industry and the role of BPO companies; comfort selling nearshore/offshore delivery
Education- High School Diploma or Equivalent
- College Diploma or University Degree (Business or Technical preferred)
