Location: This hybrid role requires 3 days on-site at our Burnaby, BC office and 2 days remote per week.
What You'll DoAt Specsavers, we're passionate about making quality eye care and hearing services accessible to everyone. As we continue to grow across Canada, we're looking for a commercially-minded and influential leader to join us as our
Vice President, Retail Performance.This is a unique opportunity to make a significant impact across our national retail network, helping Partners and store teams unlock sustainable growth, improve profitability, and deliver exceptional customer experiences.
Working closely with the Stores Director, Heads of Stores, Regional Relationship Managers and Support Office teams, you'll lead initiatives that drive measurable business improvement, particularly within stores requiring focused performance support. You'll combine strategic thinking with hands-on execution to help create long-term success across the Canadian business.
Key Responsibilities
- Drive sustainable commercial growth and profitability across the Canadian store estate.
- Lead performance improvement and turnaround programmes within underperforming stores.
- Partner with regional and retail leaders to identify opportunities, remove barriers, and accelerate results.
- Develop practical tools, frameworks, and best practices that enable stores to achieve stronger commercial outcomes.
- Work closely with finance and operational teams to strengthen reporting, governance, and performance management.
- Support the delivery of strategic initiatives and business transformation projects.
- Champion collaboration across retail and support office functions to improve outcomes for Partners and customers.
- Identify opportunities to improve efficiency, reduce costs, and enhance profitability while protecting the customer experience and Specsavers brand.
What We're Looking For- Significant senior leadership experience within a multi-site retail business.
- Strong commercial acumen with expertise in financial planning, forecasting, profitability, and performance improvement.
- A demonstrated ability to transform good performance into great performance through disciplined execution and coaching.
- Experience leading change and delivering results through influence and collaboration.
- Exceptional stakeholder management skills with the ability to build trust across diverse groups.
- Confidence working with senior leaders, business owners, and operational teams.
- The ability to balance strategic thinking with practical, action-oriented delivery.
- Experience managing multiple priorities, projects, and stakeholders simultaneously.
Speccies' Benefits - 5 weeks of vacation and 1 paid volunteer day per year
- 1 extra paid day off plus an eyecare voucher to celebrate your birthday.
- Health and dental benefits, RRSP matching and a Healthcare Spending Account active from your first day.
- Mental health and wellbeing support, including $3,000 annually for practitioner care and access to our Employee Assistance Program.
- Quarterly bonuses, based on your performance.
- Annual Profit Share program to recognize your part in Specsavers' success.
- Free parking, access to the building gym, and a fully stocked kitchen with snacks and coffee/tea.
- On-site wellness offerings in-office, including RMT and yoga sessions.
- Team and company social events, including holiday and annual celebrations.
Behaviours We Value - Collaborative: We work together as one Specsavers to deliver on our purpose
- Curious: We question, explore, and seek out diverse perspectives to develop our knowledge and understanding
- Courageous: We challenge the status quo, we experiment with good ideas, and we are brave, bold, and fast in our decision making
- Compassionate: We care, support, and help each other
- Commercial: We treat money wisely and make decisions that are good for our customers, our partners, our people and for the long term
We hope that in applying with us, you value these things as well!
Our Hybrid Work ModelExperience the best of both worlds. At Specsavers, we embrace a hybrid approach that balances in-office collaboration with the flexibility to work from home. We come together in office three days a week to connect, innovate, and keep our culture thriving.
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