Job DescriptionPrimary Purpose of Position:Provide financial and operational oversight of regional portfolio to maximize long term value. Prepare and execute the portfolio business plan in accordance with corporate goals and objectives.
Essential Functions:Operations- Develop and implement consistent Property Management operating procedures for assigned portfolio to provide first-class service to tenants.
- Assume overall financial accountability including approval of all budgets at portfolio level and providing capex recommendations.
- Review and approve operating and capital budgets for portfolio. Develop and implement capital projects to preserve the long-range viability of corporate assets.
- Negotiate contracts and arrangements with vendors ensuring that all Company standards are adhered to as well as leveraging purchasing power of West Coast Region's scale when applicable.
- Conduct formal site inspections with Property Management staff, in compliance with established standard operating policies and procedures.
- Participate in asset repositioning projects by working with the respective asset teams.
- Participate in due diligence surveys of new acquisitions, including but not limited to staffing plans, office procedures, and budget review and service contracts.
- Maintain familiarity with all sections of leases related to operating provisions, services/additional services, expenses, tenants use and landlords obligations.
- Quality control all financial reports, including but not limited to quarterly variance reports, reforecast of income and expenses, tenant account receivables, and Quarterly Financial Statements.
- Review and approve invoices, travel and expense reimbursement requirements and purchase orders as necessary.
- Originate, pursue and negotiate fee and license revenue opportunities (i.e. parking, amenity space, creative repurposing of under utilized spaces, etc.)
- Strategize with department head on all matters related to streamlining operating procedures, change management, utilization & implementation of emerging property technologies.
Tenant Relations- Overall responsibility for tenant relationships and tenant satisfaction in assigned portfolio.
- Resolve legal disputes between tenant and landlord and effectively use legal counsel as a resource.
- Overall responsibility for tenant relationships and tenant satisfaction in assigned portfolio.
- Oversee communication to retailers, office tenants and community via management of marketing and/or public relations firms.
Talent Management- Responsible for regional staff development and succession planning partnering with peers to assess bench strength.
- Provide objective performance assessments and reinforce improvement opportunities when applicable.
- Manage human resources matters to include recruitment, interviewing, training, development, performance management, and compensation reviews.
- Conduct annual and mid-year reviews and ongoing informal performance evaluations with direct reports and create an environment for continued learning.
General- Provide leadership and strategic planning including supervision of day-to-day and long-term operational functions, focusing on tenant relations, enhancing shareholder value, and executing the operating and financial plan. Execute the management of assigned portfolio through the direction of staff.
- Collaborate with the regional head of Property Management and maintain consistent communication with other regional department heads on the development of the annual business plan & department specific goals.
- Drive strategy development for assets via an understanding of the market, corporate goals, and existing leases.
- Provide main interface and serve as main point of contact with regional Development department regarding existing assets' operations and footprints when new projects are proposed and/or developed.
- Accountable for adherence to internal controls and compliance with company policy and procedures.
- Assume leadership role for special projects and the implementation of initiatives within the region.
- Represent the company within the real estate industry and participate in business, community and governmental organizations.
- Interface and serve as a support and resource to the Regional Development department regarding existing assets' operations, community relations and footprints when new projects are proposed and/or developed.
- Provide timely information on all property-specific issues and important developments within assigned portfolio to management team as required.
- Willingness to learn, implement and train property staff on property technology and artificial intelligence tools.
- Oversee relationships with the Regional Leasing staff to market assigned portfolio.
- Ensure regulatory compliance and enforce control policies and procedures.
- Oversight of emergency response procedures.
- Show space to prospective tenants when required.
- Represent Boston Properties as active member of Building Owners and Managers Association (BOMA).
- Participate in community business organizations representing Boston Properties' to ensure the company's interests are protected.
- Perform other duties as assigned.
Requirements and Qualifications:- Bachelor's degree with a concentration in Business Administration or Real Estate related field required.
- A minimum of 12-15 years of progressively responsible Class A commercial office property management experience required.
- Certification as Real Property Administrator (RPAâ) and/or Certified Property Manager (CPMâ) preferred.
- Continuing education toward LEED certification highly desirable.
- Previous management level supervisory experience required.
- Proven ability to execute "best in class" building operations, with a strong technical understanding of mechanical, electrical and plumbing (MEP) systems as well as a solid understanding of structural design concepts required.
- Familiarity with ADA and OSHA.
- Working knowledge of security and life safety protocol.
- Excellent communication, management and leadership skills.
- Demonstrated customer service and problem-solving skills.
- Ability to work with and/or supervise staff, consultants, and tenants with a wide range of disciplines and positions.
- Ability to organize and coordinate work efficiently, set priorities, and motivate others to do the same.
- Ability to work in a face paced environment and deal effectively with multiple, simultaneous deadlines and projects.
- Proficiency with Microsoft Office Applications.
- Flexibility with schedule.
Physical Requirements:- Involves work of a general office nature usually performed sitting such as operation of a computer.
- Involves work of a general office nature usually performed standing such as operation of a fax and printer.
- Involves work such as tours throughout property portfolio usually performed by walking and by climbing stairs.
- Involves movement between departments to facilitate work.
- Regularly required to bend and reach.
- Regularly use hands and fingers to write and type.
- Regularly required to talk and hear.
- Occasionally required to crouch, climb stairs and ladders and in environments with temperature ranges both while working outside and inside.
- Occasionally exposed to vibration or noise as well as dust.
- Vision abilities allowing reading of printed material, graphics, computer displays and physical inspections of properties and sites.
Internal and External Contacts:This position interacts extensively with all levels of employees within Boston Properties, with tenants and the general public.
Reporting Structure:This position reports directly to the head of Property Management who provides supervision, guidance and evaluates work performance on a periodic basis.
Salary Range:$200,000 - $278,660. BXP offers a competitive total rewards package including base salary and annual discretionary bonus. The range represents expected base salary; compensation will be determined based on role, skills, experience, qualifications, location, and other job-related factors. Our comprehensive benefits include medical and dental coverage, a retirement savings plan with competitive company match, backup childcare, educational assistance, employee support programs, a generous commuter transit subsidy and more.
