JP Morgan Chase & Co.

Vice President, Product Manager Navigation and Wayfinding

JP Morgan Chase & Co. • $150K — $200K *
New York, NY 10025In-Person
Consumer Technology
5 - 7 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • 5 years of experience in product management or related field.
  • Advanced understanding of product development, design, and data analytics.
  • Proven ability to lead all stages of the product life cycle.
  • Track record of enhancing customer experience through improved findability.
  • Expertise in information architecture for complex digital experiences.
  • Skills in synthesizing analytics and research into actionable roadmaps.
  • Strong executive-level communication skills for engaging with stakeholders.

Responsibilities

  • Develop product strategy that delivers measurable value to customers.
  • Lead market research to identify and integrate customer needs.
  • Manage and prioritize the product backlog aligned with strategic goals.
  • Create success metrics for features, cost, risks, and reliability.
  • Establish governance for navigation across distributed teams.
  • Define navigation standards to enhance accessibility and findability.
  • Anticipate new navigation trends and translate insights into roadmap actions.

Benefits

  • Opportunity to lead end-to-end product life cycle.
  • Engagement with innovative financial technology solutions.
  • Involvement in a customer-first approach to product strategy.
  • Collaboration with cross-functional teams to drive change.
Full Job Description
Job Description

As a Product Manager lead for Navigation and Wayfinding, you will own strategy and the end-to-end product life cycle - from vision through launch and ongoing iteration.

Job responsibilities
  • Develop product strategy and vision that delivers measurable value to customers.
  • Lead discovery efforts and market research to uncover customer needs and integrate insights into the product roadmap.
  • Own, maintain, and prioritize a product backlog that supports the strategic roadmap and value proposition.
  • Build a framework for success metrics - including cost, features and functionality, risk posture, and reliability - and track performance over time.
  • Establish navigation governance and decision-making mechanisms that scale across distributed teams.
  • Define and steward navigation and wayfinding standards that measurably improve findability and accessibility across web and mobile.
  • Anticipate and shape evolving navigation paradigms - such as assistive experiences and previews - by testing concepts and translating insights into roadmap decisions.


Required qualifications, capabilities, and skills
  • 5 years of experience in product management or a relevant domain area.
  • Advanced understanding of product development, design, and data analytics.
  • Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
  • Track record of driving measurable customer experience improvements, with emphasis on findability and wayfinding outcomes.
  • Demonstrated experience owning information architecture strategy - including taxonomy, labeling, and hierarchy - for complex authenticated digital experiences.
  • Ability to synthesize insights from analytics, research, and partner inputs into clear priorities and roadmaps.
  • Executive-level communication skills, including presenting progress, tradeoffs, and recommendations to senior stakeholders.
  • Technical fluency to partner effectively with engineering on platform constraints, dependencies, and quality considerations.

Preferred qualifications, capabilities, and skills
  • Experience owning navigation, wayfinding, or information architecture for complex, multi-journey digital products across web and/or native mobile.
  • Background in building or stewarding design systems and pattern libraries, with demonstrated adoption across multiple product teams.
  • Strong proficiency in findability measurement - including navigation telemetry, search-as-navigation signals, and task success metrics - and using those insights to drive change.
  • Familiarity with assistive or conversational experiences, and working knowledge of artificial intelligence and large language model concepts and applications.

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.

About JP Morgan Chase & Co.

JP Morgan Chase & Co. stands at the forefront of the global financial services industry. They offer an expansive array of products and services to a diverse clientele, including individuals, corporations, governments, and institutions. Ever since the merger of J.P. Morgan & Co. and Chase Manhattan Corporation in 2000, this industry-leading entity has become renowned for its comprehensive portfolio encompassing consumer and community banking, corporate and investment banking, commercial banking, as well as asset and wealth management. Headquartered in the vibrant city of New York, JP Morgan Chase & Co. boasts a formidable presence across over 100 countries worldwide.

Unveiling Employment Opportunities at JP Morgan Chase & Co.

Vacancies and Hiring Initiatives

JP Morgan Chase & Co. is continuously on the lookout for talented individuals eager to contribute to its legacy of excellence. The company's recruitment efforts are geared towards identifying candidates with the right blend of skills and qualifications to drive forward its various business segments. Whether you are a seasoned professional or a recent graduate, JP Morgan Chase offers a plethora of job openings across multiple disciplines.

High-Demand Positions

Among the myriad of roles, certain positions stand out for their attractive compensation packages and career advancement prospects. Notably, high-paying jobs at JP Morgan Chase & Co. include Relationship Manager, Branch Manager, and Software Engineer. These roles are critical to the firm's operations and offer lucrative opportunities for those with the requisite expertise.

Navigating the Job Market at JP Morgan Chase & Co.

Leveraging Job Portals and Job Alerts

For job seekers aiming to tap into the opportunities at JP Morgan Chase, staying updated through job portals and subscribing to job alerts is crucial. These tools can provide timely information about job openings, job fairs, and recruitment events, enabling candidates to apply promptly and prepare adequately for interviews.

Preparing Your Job Application

Your job application, comprising your resume and cover letter, is your ticket to securing an interview at JP Morgan Chase. Highlight your qualifications, skills, and experiences that align with the job listing, ensuring you stand out in the competitive job market.

Acing the Interview

Preparation is key to succeeding in your interview with JP Morgan Chase. Familiarize yourself with the company's business segments, values, and recent achievements. Demonstrating how your background and aspirations match the company's goals can significantly increase your chances of employment. A World of Job Opportunites in the Financial Services Industry JP Morgan Chase & Co. offers a world of job opportunities for those seeking to make their mark in the financial services industry. With competitive salaries, comprehensive benefits, and endless possibilities for growth, positions at JP Morgan Chase are highly coveted. By staying informed through job sites, tailoring your applications, and preparing thoroughly for interviews, you can enhance your prospects of joining the esteemed ranks of JP Morgan Chase employees. Explore the job board, seize the job opportunities, and embark on a rewarding career journey with one of the world's leading financial institutions.
Learn more about JP Morgan Chase & Co.
Size
661 employees
Market Cap
$384.5 billion
Industry
Finance & Insurance
Net Income
$29.1 billion
Founded
1823
5 Year Trend
+0.7%
Revenue
$261.5 million
NASDAQ
CCF
* Ladders Estimates

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