Vice President Operations

PRIMORIS USA • $130K — $180K *
Balch Springs, TX 75180In-Person
Telecommunications & Hardware
8 - 10 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • 10+ years of leadership experience in telecommunications operations (fiber, wireless, broadband, cable, or related infrastructure).
  • Proven ability to lead multi-market operations with large field teams.
  • Strong understanding of network operations, construction, service delivery, and telecom regulations.
  • Demonstrated experience managing P&L, budgets, and operational KPIs.
  • Exceptional leadership, communication, and organizational skills.
  • Willingness to travel regularly across DFW, Houston, and east Texas.

Responsibilities

  • Lead daily operations across the North Texas region, including field services and network operations.
  • Develop and execute strategies to improve service reliability and customer satisfaction.
  • Ensure compliance with industry regulations and company policies.
  • Manage regional P&L performance, budgeting, and cost management.
  • Analyze data to identify trends and drive continuous improvement.
  • Mentor and develop a high-performing team across multiple markets.
  • Oversee service delivery performance to meet or exceed SLAs.

Benefits

  • Collaborative cross-functional environment with significant operational impact.
  • Opportunity to lead significant infrastructure projects and network modernization initiatives.
  • Strong emphasis on workforce development and team growth.
  • Engagement with executive leadership to shape regional strategy.
  • Focus on a safety-first culture and operational excellence.
Full Job Description
Operational Leadership
  • Lead all day-to-day operations across the North Texas region, including field services, network operations, construction, installation, maintenance, and service assurance.
  • Develop and execute operational strategies that support growth, improve service reliability, and enhance customer satisfaction.
  • Ensure compliance with industry regulations, safety standards, and company policies.

Regional Strategy & Performance
  • Own regional P&L performance, budgeting, forecasting, and operational cost management.
  • Analyze operational data to identify trends, optimize resource allocation, and drive continuous improvement.
  • Partner with executive leadership to align regional operations with national strategic priorities.

Team Leadership & Development
  • Lead, mentor, and develop a high-performing team of directors, managers, and field personnel across multiple markets.
  • Build a culture of accountability, safety, operational excellence, and customer-first decision-making.
  • Ensure workforce planning supports growth, service levels, and regional expansion.

Customer Experience & Service Quality
  • Oversee service delivery performance, ensuring installation, repair, and maintenance meet or exceed SLAs.
  • Collaborate with customer support, engineering, and product teams to resolve escalations and improve customer outcomes.

Cross-Functional Collaboration
  • Partner with HSE, Human Resources, Fleet, Sales, and Finance leaders to support operational excellence and predictable financial outcomes.
  • Support major infrastructure projects, including fiber deployments, network modernization, and capacity upgrades.
  • Represent the region in executive meetings, providing insights, reporting, and strategic recommendations.

Qualifications

Required
  • 10+ years of progressive leadership experience in telecommunications operations (fiber, wireless, broadband, cable, or related infrastructure).
  • Proven success leading multi-market operations with large field teams.
  • Strong understanding of network operations, construction, service delivery, and telecom regulatory requirements.
  • Demonstrated ability to manage P&L, budgets, and operational KPIs.
  • Exceptional leadership, communication, and organizational skills.
  • Ability to travel regularly across DFW, Houston, and east Texas.

Preferred
  • Experience scaling operations in high-growth telecom environments.
  • Background in fiber-to-the-home (FTTH), wireless infrastructure, and large-scale network deployment.
  • Bachelor's degree in Business, Engineering, Operations Management, or related field; MBA preferred.

Success Indicators
  • Strong regional financial performance and cost optimization.
  • Operation exceeds safety and quality performance metrics
  • High employee engagement and reduced turnover in field operations.
  • Effective execution of regional growth and strategic initiatives.


About PRIMORIS USA

PRIMORIS USA Careers

There has never been a better time to join the dynamic team at PRIMORIS USA—the leader in innovative solutions across various industries.

Work You’ll Do

Join PRIMORIS USA’s market-leading team to assist some of the nation’s most prominent companies in mastering their operational and strategic challenges. PRIMORIS USA stands at the forefront of industry expertise and digital innovation, transforming businesses and sectors with a dedicated team of professionals. Lead from a unique position in the marketplace, leveraging technology, industry expertise, and digital innovation to drive growth and efficiency. Engage with a team of business and technology advisors to help clients navigate their challenges effectively. Collaborate with a robust group of professionals dedicated to maintaining PRIMORIS USA’s reputation as a leader in the field.

Introducing the PRIMORIS USA Professional Growth and Development Initiative

The initiative aims to build a leading advisory team to guide some of the nation’s largest and most renowned companies through their operational transformation journeys.

Innovative Work

Join a group of experts at PRIMORIS USA, where innovation meets practical application at the intersection of technology and industry expertise.

Drive Innovation

Deliver targeted solutions through a depth and breadth of consulting experience and innovation that’s second to none.

Be Part of a Great Team

Work on a wide range of projects and harness the capabilities of a team known for its global reach and solution development prowess.

Future-Proof Your Career

Advance your career with PRIMORIS USA, where the opportunities for growth are vast, supported by unmatched training, development, and certification support.

Explore Job Opportunities

Discover various positions that match your skills and interests. PRIMORIS USA seeks passionate, curious, creative, and solution-driven team players.

The PRIMORIS USA Commitment to Diversity and Leadership

With a commitment to diversity training and leadership development, PRIMORIS USA helps professionals excel in a supportive and inclusive environment. Clients across the nation look to PRIMORIS USA for innovative strategies and solutions that drive growth and success in the modern era.

Stay Connected

Join the Team

Search open positions that match your skills and interest. PRIMORIS USA is hiring professionals who are passionate about innovation and leadership.

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Learn more about PRIMORIS USA
Industry
Real Estate & Construction
* Ladders Estimates

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