Essential Duties:- Plan and execute initiatives and programs that support business objectives.
- Coordination of communication between Troon/ICON and Owners.
- Manage key employee staffing and organization including monitoring and making recommendations on the performance levels of key management personnel.
- Implement key companywide change initiatives to drive our vision and culture.
- Recommend and implement strategic changes in operations.
- Assistance in new business development opportunities.
- Provide strategic direction and leadership to the Director of Lifestyle and Director of Wellness. Develop and train club, lifestyle and amenity leaders.
- Oversight of clubhouses, fitness, pools, restaurants, recreation, racquet facilities, event spaces and other amenities.
- Developing and elevating programming, events and experiences that drive resident engagement, connection and satisfaction.
- Evaluating amenity utilization, developing operational standards, and partnering with developers and boards on new amenity planning and enhancements.
- Accountability for resort/amenity budgets, staffing models, cost controls, revenue opportunities and capital planning.
- Establishing a hospitality-first culture, service standards and training programs across our communities.
- Serving as a strategic resource to developers, boards and clients on resort and lifestyle operations.
- Creating scalable best practices, leveraging technology and benchmarking performance across communities.
- Implement Troon standards to ensure profitability.
- Regular and reliable attendance.
In addition to the performance of essential functions, this position may be required to perform a combination of the following supportive functions to be solely determined by the Executive Vice President of Operations based on the needs of the business:
- Attend staff meetings.
- Attend unemployment hearings or judicial reviews for associates at the property level
- Other duties as assigned or requested.
Education/Experience:- Bachelor's degree in business administration, or related field as well as experience in property, hotel or club management.
- CAM License Preferred
Physical Demands:May be required to travel extensively and work flexible hours.
Job Knowledge, Skill, and Ability Preferences:- Must have excellent Leadership ability including skills to communicate and express ideas and directives clearly to associates.
- Must have the ability to organize and manage multiple priorities simultaneously.
- Must deal with problem analysis and problem resolution at both a strategic and functional level.
- Must display strong customer and owner relations.
- Must have excellent interpersonal and communication skills.
- Must have the ability to create high-performance teams and to be a strong team player.
- Must have a commitment to company values.
- Organizational development abilities.
- Computer proficiency in Microsoft products such as Word, Excel, PowerPoint and Microsoft Outlook.
- Budget and forecasting knowledge and abilities to create and maintain effective financial accountability to the company and to the ownership.
- Must have the ability to plan, organize and implement strategic planning, which requires forethought and planning ahead.
This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.
