Overview

Location:

This position will be based out of Dallas, TX.

 

Why we need you:

The Vice President of Operations will manage, direct, and implement Operations strategies and objectives to ensure the successful achievement of operational efficiencies and profitability. Responsibilities will be to oversee the direction of each region to provide efficient, high-quality customer service, achieve financial goals, and deliver profitably through a highly trained and motivated staff.

 

Responsibilities

• Understand and comply with all company policies and procedures as outlined in the Operations Manual and according to Highmark’s strategic goals
• Directly supervise and provide guidance to Regional Managers, Senior Regional Managers, Construction Management and Administrative Assistant to ensure that properties meet or exceed approved budgets
• Design, implement, and promote innovative programs to increase operational efficiencies and profitability
• Monitor and review financial reporting
• Work closely with Asset Management to provide due diligence oversight, analysis and transition assistance during the acquisition and disposition process
• Respond appropriately to escalated complaints by residents or prospective residents
• Stay up-to-date of changes in Fair Housing laws, rules, and regulations concerning apartment leasing and management
• Assist with recruiting quality candidates to join Highmark
• Participate in community activities, network groups, and related professional organizations in order to be aware of ongoing changes within the multi-family industry
• Performs all other duties as assigned by the Vice President of Operations

Qualifications

• Bachelors Degree in Business Management, Finance, or Accounting preferred
• Industry accreditations preferred – CAM, CAPS, CPM
• 10+ years experience managing multiple portfolios within the multi-family industry
• Strong knowledge of budgetary preparation and management
• Ability to independently assume responsibility for the overall needs of the Operations Department
• Good public/employee relation skills, problem-solving, analysis, and decision-making ability
• Good oral/written communication skills, participatory “team management” leadership style
• Good time management/organizational skills with strong analytical and reasoning abilities
• Excellent verbal/written communication and interpersonal skills
• Proficient in MS Outlook, Word, and Excel, and other property management software
• Willingness to travel as required

#CORP

Req. ID: 2026-9766