What You'll Do:The Vice President of Operations is responsible for leading the division's construction, purchasing, starts, and warranty functions to ensure successful home delivery, strong customer satisfaction, efficient community launches, and achievement of financial and operational goals. The Vice President of Operations reports directly to the Division President. This position plays a critical role in the direction and management of the construction process and overall field management with a strong focus on execution, process discipline, and cross-functional alignment.
Your Key Responsibilities Include:Division Leadership- Drive accountability across teams to ensure homes are delivered on time, within budget, and to company quality standards.
- Oversee staffing, performance management, coaching, and development of assigned department leaders and field personnel.
- Ensure accuracy and timeliness of operational reporting across all areas of responsibility.
- Monitor key performance indicators including cycle time, start accuracy, schedule adherence, quality performance, warranty outcomes, and margin impact.
- Maintain strong controls around operational processes, departmental workflows, and document management.
- Maintain a strong focus on process improvement, efficiency, and consistent execution.
Construction Operations- Direct all construction field operations to ensure high-quality, on-time delivery of homes while meeting budgeted margin targets.
- Manage construction schedules, trade coordination, build times, and jobsite progress to support efficient cycle times and on-time deliveries.
- Ensure compliance with plans, specifications, building codes, company standards, safety requirements, EPA guidelines, and OSHA regulations.
- Evaluate subcontractor performance and hold trade partners accountable for quality, timeliness, and workmanship.
- Review all work in process to ensure compliance with plans and specifications, building codes, and company standards while ensuring accuracy of construction status reporting.
- Oversee payment accuracy for subcontractor invoices and support cost control efforts across the division.
- Review and recommend improvements to both existing and proposed plans. Responsible for ensuring that all needed redlining of plans is complete.
- Support community appearance, model home presentation, and spec home standards across the division.
Purchasing and Starts- Oversee and manage the starts process, including slotting schedules, permit readiness, and all associated deliverables to ensure homes start on time.
- Lead purchasing operations for the division, including budgeting, contract coordination, vendor management, and cost control.
- Reconcile starts by community to ensure plan diversity, proper sequencing, and efficient flow through production.
- Create and maintain building sequencing plans in conjunction with the land development, construction, and sales teams and develop community pre-paneling matrix.
- Lead community kick-off meetings and acquisition to operations meetings upon AMC approval.
- Lead the Grand Opening process for all new communities and/or new phases to ensure all disciplines are on track to achieve target Grand Opening deadlines and to properly manage community progression to avoid gap out.
- Ensure critical community and project documents are maintained and accessible through a Division Central Document Repository to ensure all internal and external partners have access to critical data to accurately perform on their respective job functions.
- Assist with management of bond and letter of credit refunds as needed.
Customer Care and Warranty- Oversee customer care and warranty operations to ensure responsive service and a positive homebuyer experience.
- Manage customer care leaders and staff, including warranty coordinators and customer service representatives.
- Establish, monitor, and improve customer care policies, procedures, and service standards to ensure complete homebuyer satisfaction.
- Resolve escalated homeowner concerns and work to improve customer satisfaction and survey results.
- Resolve outstanding customer complaints and seek ways to drive continuous improvement in warranty processes and homeowner communication.
Safety and Compliance- Maintain a general safety program, including periodic inspections and annual safety programs.
- Report unsafe practices and ensure corrective action is taken promptly.
- Promote a culture of safety, compliance, and accountability throughout the division.
- Perform other duties as needed or assigned to support division success.
What You Have:- In-depth knowledge in all aspects of the homebuilding industry.
- Strong knowledge of residential construction concepts and practices.
- Experience analyzing and interpreting financial reports.
- Ability to read blueprints.
- Proven ability to build, develop and manage activities of direct reports.
- Excellent analytical and problem resolution capabilities.
- Effectively respond to common inquiries or complaints from customers, regulatory agencies, or business community members.
- Maintain effective working relationships with customers, contracted agencies and workers, other employees, supervisory personnel.
Your Education and Experience:- A Bachelor's degree in Construction Management, Engineering, or a related field is required.
- A Minimum of 10 years of experience in single and multi-family construction management.
- Previous experience managing both internal and field personnel is required.
- Highly proficient in Microsoft applications (Excel, PowerPoint, Word; familiar with SharePoint)
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