Position SummaryVerra Mobility is seeking a strategic and hands-on VP of IT Operations to lead the enterprise infrastructure, end-user computing, systems, database, and service desk functions that keep the business running. This leader is accountable for the reliability, performance, scalability, and cost-effectiveness of Verra Mobility's global IT operations. The VP will build and lead high-performing teams, mature operational processes, and ensure IT services consistently meet the needs of a fast-growing, technology-driven organization.
Key ResponsibilitiesInfrastructure & Systems- Own the strategy, design, and operation of enterprise infrastructure including data centers, cloud environments, networks, servers, storage, and virtualization.
- Ensure high availability, capacity planning, disaster recovery, and business continuity for all core systems.
- Drive cloud adoption, migration, and optimization initiatives to improve scalability and manage cost.
- Establish and maintain infrastructure standards, monitoring, and automation to reduce manual effort and downtime.
Database Operations- Oversee database administration, performance tuning, backup/recovery, and lifecycle management across platforms.
- Ensure database availability, integrity, and scalability to support enterprise applications and analytics needs.
- Partner with application and data teams to align database architecture with business requirements.
End-User Computing (Hardware & Software)- Manage the full lifecycle of user hardware and software, including procurement, provisioning, deployment, patching, and asset management.
- Standardize end-user technology and software licensing to improve consistency, compliance, and cost control.
- Deliver a modern, productive, and reliable technology experience for all employees.
Service Desk & IT Support- Lead the IT service desk and support operations, ensuring timely, high-quality resolution of incidents and requests.
- Define and manage SLAs, KPIs, and continuous improvement for support performance and user satisfaction.
- Implement ITSM best practices (incident, problem, change, and request management) and appropriate tooling.
Leadership & Strategy- Build, mentor, and lead a high-performing IT operations organization, including managers and technical staff.
- Develop and manage the IT operations budget, vendor relationships, and contracts to optimize value and spend.
- Establish operational metrics and reporting to communicate performance, risk, and progress to executive leadership.
- Partner cross-functionally with application, security, privacy, and business teams to support enterprise initiatives.
- Drive process maturity, automation, and continuous improvement across all IT operations functions.
QualificationsRequired- 12+ years of progressive IT experience, with 5+ years in senior IT operations leadership.
- Proven track record leading enterprise infrastructure, systems, database, end-user computing, and service desk functions.
- Deep expertise in cloud (AWS, Azure, and/or GCP), networking, virtualization, and enterprise systems.
- Strong experience with ITSM frameworks (e.g., ITIL) and IT operations tooling.
- Demonstrated ability to build teams, manage budgets, and lead vendor relationships at scale.
- Excellent communication skills with the ability to influence at the executive level.
- Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
Preferred- Experience in a high-growth, multi-site, or global organization.
- Master's degree or MBA.
- Relevant certifications (ITIL, PMP, cloud architect certifications, etc.).
- Experience supporting a technology- or transportation-focused business.
Key Competencies- Operational excellence and reliability mindset
- Strategic planning paired with execution
- Financial and vendor management acumen
- Team leadership and talent development
- Cross-functional collaboration and communication
