Global Relationship Manager

Job Description
Inviting applications for the role of Vice President - Global Relationship Manager!
This role ensures Genpact experiences with current clients through relationship building and understand its clients needs and goals. You will be managing relationships with existing and target new executives in existing clients. You can expect this position to be mapped to one or multiple accounts within a particular vertical that Genpact services.
Responsibilities:
- Responsible driving growth within a regional portfolio or account of >$5 M through partnership with enterprise sales and mining of existing relationships;
- identify/close/deliver consulting opportunities as well as larger transformation opportunities including managed services.
- Build vision for account/portfolio and enable vision through strategic roadmaps including the creation and implementation of growth plans.
- Leads account planning and account strategy.
- Understands the levers that impact P&L and contract or change management to drive improved account performance.
- Understands how to set up operational processes and approaches that help optimize account management including an overall client engagement strategy.
- Understand the marketplace and the competitor offerings provide market intelligence for costing on proposals cross-sell all Genpact products and drive strategic sales initiatives for higher-growth penetration.
- Source new growth opportunities by looking for areas to add value to clients business aligning the team necessary to engage with the opportunity and pursuing with vigor.
- Develops meaningful internal/external relationships with C-suite leaders across the client organization.
- Builds reputation as a trusted advisor with CXO Business and Functional leaders by developing a nuanced understanding of clients strategic goals/pain points/market opportunities;
- and shares creative ideas and new value propositions regularly.
- Build run and be responsible for the governance around customer and Genpact communication to enable better visibility transparency and partnership within the relationship.
- Initiate New relationship outreach and execute the customer communication plan to expand sphere of influence in existing and new buying centers.
- Work upon keeping the client as Trusted Advisor in Client Satisfaction surveys and action any feedback received in the survey.
- Acts as a consultant to clients of business and provides insights/directions on how to use new technologies to drive a transformation agenda relevant to C level executives.
- Understands how to lead with Digital and Data-Tech-AI as the tip of the spear with clients (not just traditional IO/BPO).
- Facilitates the commercial details and negotiation of an opportunity such that both parties are satisfied with the value gained.
- Understands how to construct Genpacts Impact Commercial Models that align with client's business drivers and objectives.
- Provide insights on what is happening with customers financials and drive business strategies within operating teams to make valuable contributions to the customer.
- Partner with RFI/RFP team and Finance on proposals to realize customer needs while maintaining profitability.
- Partner with onshore and offshore delivery teams to build effective deal solutions.

Qualifications
Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics

Certifications
ITIL Foundation Certificate in IT Service Management - AxelosAxelos

Required Skills
Business Consulting, Client Relations, Customer Relationship Management (CRM), Global Business Strategies, Sales Forecasting, Supplier Relationship Management

Language
English

Language Proficiency -
Proficient - C2

Additional Job Location -

Job Type
Regular

Master Skill List -
Relationship Management

Remote Type -
Office

Work Shift -
Day Job (United States of America)

The approximate annual base compensation range for this position is:

The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant's experience, knowledge, skills, and abilities; geographic location; and internal equity.