Marriott International

Vice President, Global Networks

Marriott International • $150K — $200K *
Bethesda, MD 20817In-Person
Telecommunications & Hardware
11 - 15 years of experience
2 weeks ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science, Information Systems, Engineering, Business Administration, or related field
  • 12+ years of leadership experience in network services
  • 8+ years managing a data service organization
  • 5+ years leading a voice service organization
  • Direct management experience of cross-functional or matrixed teams
  • Proven success in leading large global network services organizations
  • Strong financial acumen managing technology budgets over $20M

Responsibilities

  • Lead the global network services organization to ensure operational excellence.
  • Manage and improve service level agreements (SLAs) and performance metrics.
  • Oversee planning, forecasting, and quality of service delivery.
  • Cultivate executive relationships to enhance communication of strategies and issues.
  • Sponsor the implementation of industry-standard network architecture and services.
  • Promote best practices and continuous improvement in service delivery.
  • Consult on modification of server services for project needs and infrastructure alignment.

Benefits

  • Flexible work arrangements
  • Opportunities for professional development and career advancement
  • Access to a global network of contacts and industry leaders
  • Participation in innovative technology projects
  • Comprehensive health and wellness programs
Full Job Description
Job Description

JOB SUMMARY

The Vice President, Global Networks is a technology executive responsible for leading Marriott International's global network services organization. Validates that value is achieved as anticipated from the in/out sourced network services, that overall services and the service levels are maintained and continually improved, that any problems with the day-to-day delivery of services are minimized. Manages the performance compliance to the service level agreements (SLAs) through regular performance reporting, monitoring of service level infractions and developing new SLAs and metrics as needed. Oversees the planning and forecasting of service consumption, quality of service and customer satisfaction.

Leads the team that is responsible for effective executive/management level relationships to facilitate a two-way flow of information around strategies, priorities and issues. Facilitates the highest level of service availability and efficiency as benchmarked against industry standards and consistent with Global Technology goals.

CANDIDATE PROFILE

Required
  • Bachelor's degree in Computer Science, Information Systems, Engineering, Business Administration, or related technical field
  • 12+ years of network service leadership experience
  • 8+ years' experience in running a data service organization
  • 5+ years' experience in running a voice service organization
  • Direct management of cross functional, sourced, or matrixed teams
  • Demonstrated success leading large, multi-disciplinary global network services organizations
  • Strong experience partnering with cybersecurity teams to deliver secure by design platforms
  • Proven ability to influence senior executives and lead transformation in complex, matrixed enterprises
  • Strong financial acumen with experience managing large technology budgets and vendor portfolios in excess of $20M

Preferred
  • Graduate degree
  • Demonstrated success leading globally distributed teams across regions and cultures
  • Hospitality, consumer, or highly regulated industry experience
  • Demonstrated success leading large-scale initiatives/transformations
  • Proven management experience in strategic planning and budgeting within one or more business groups
  • Experience with and knowledge of IT outsourcing activities in a managed services environment
  • Strong understanding of ITIL v3 Framework
  • Good process management, negotiating, influencing and problem resolution skills
  • Proven ability to effectively prioritize and execute tasks in a high-pressure environment
  • Experience in business systems and process planning
  • Knowledge of business environment, service requirements and hospitality culture
  • Demonstrated ability to assess customer/client needs, creatively approach solutions, decide and influence appropriate courses of action
  • Solid understanding of IT financial structures and ability to manage corporate financial practices and standards - including drivers of process costs
  • Strong verbal and written communication skills with the ability to articulate complex technical ideas in easy to understand business terms
  • Ability to accomplish results through others, particularly by establishing relationships, effective controls and leading in a managed service environment
  • Experience in security activities including proactive and reactive efforts


CORE WORK ACTIVITIES
  1. Global Network Services Leadership
  • Provides leadership, oversight, governance and strategic direction related to the infrastructure services that are required to enable the delivery of IT services
  • Provides technical leadership, oversight, standardization and validation of the overall network architecture and effectiveness of the infrastructure servers
  • Sponsors the efforts on research, design, and implementation of software components that are standards based, high performance, highly available and secure delivering the required business functionality.
  • Educates internal and external users of the technologies to continually improve the knowledge and skill-base of the organization on how best to operate and support the server services
  • Network Service Technologies include:
    • Network Load Balancers
    • Dynamic Host Connection Protocol (DHCP)
    • Network Access Control (NAC)
    • Network Routers and LAN Switches
    • Global Traffic Management
    • Content Delivery Networks
    • Network Capacity Management
    • Telecom Vendor Management
    • VOIP, SIP, SSB technologies and delivery methodologies
    • PBX technologies
    • Voicemail technologies
  • Understand the business and customer needs to introduce solutions that grow the bottom line and/or speed time to market.
  • Provide Documents with a focus on how server services will be leveraged in the solution architecture.
  • Participate in the evaluation and selection of infrastructure service products.
  • Work closely with the enterprise architect to ensure alignment of plans with what is being delivered.
  • Institute governance based on best practices and ensure proper alignment to projects and major initiatives
  • Sponsor analysis of the current environment to detect critical deficiencies and recommend solutions for improvement.
  • Sponsor analysis of technology industry and market trends to determine their potential impact on the infrastructure architecture.
  • Support Solution and Domain Architecture by providing architecture direction in terms of technology, software and infrastructure for projects in the delivery life cycle
  • Utilize capability modeling to align infrastructure strategy and planning with business strategy and goals.
  • Promote the benefits of infrastructure services to the organization educate the team on infrastructure concepts.
  • Consult with project teams to identify when it is necessary to modify server services to accommodate project needs.
  • Consult with architecture teams to identify when it is necessary to modify the technical architecture to accommodate infrastructure needs.
  • Oversee the documentation of all architecture design and analysis work.
  • Define, design, implement and promote standard configuration and change management, processes and practices.
  • Develop and maintain infrastructure strategy documentation and plans.


1. Managing Network Processes & Tools
  • Works with direct reports to facilitate consistent delivery of network service delivery
  • Facilitates compliance with the standard set of tools and processes that will drive consistency and predictability with the network for all client groups including:
  • Estimating standard tools and processes, incorporating flexibility for small and large projects
  • Deployment standard tools and processes
  • Monitors projects for adherence to defined network delivery processes
  • Communicates to IT Delivery leaders opportunities to create broader IT related and corporate standards and policies where necessary
  • Communicates important network program changes that affect service provider and /or Marriott operations


2. Stakeholder Partnership and Management
  • Manages network in partnership with IT teams, business partners and providers
    • Provides project management of business projects
    • Oversees effective reporting within the network team
    • Leads project reviews with team
    • Manages day-to-day relationships with all IT teams to promote the delivery of services that meet or exceed the client expectations
    • Monitors projects for alignment with defined business case process
    • Drives timely resolution of escalated service delivery problems and minimizes the impact of any client service delivery issues
    • Manages, and improves service level reporting to managed network
    • Provides early warning to the appropriate Business Partnership & Planning leaders and team regarding degraded or missed service levels
    • Assists with application, development and maintenance of service provider project management standards and tools
    • Collaborates across IT delivery and engages service providers to ensure client satisfaction
  • Works with network service providers
    • Validates the service provider(s) performs the services agreed to by the master services agreement in a manner that is consistent with both the spirit and the letter of agreement
    • Works with team to progress the service providers services to match client needs
    • Facilitates team and service provider compliance with the agreement
    • Validates service levels meet business needs
  • Supports the IT organization
    • Provides input to IT's business strategy and planning as needed
    • Supports and follows defined IT Governance decision rights, standards and practices
    • Emphasizes accuracy and effectiveness of estimating and planning management with team
    • Provides input to business/discipline and continent IT budgets


3. Continuous Improvement
  • Drives adoption of CMMi or similar metrics to demonstrate continuous improvement and alignment with the industry
  • Demonstrates continuous improvement through metrics of quality consistency and client satisfaction
  • Works with application development service providers, IT teams, and business partners to implement continuous improvement activities
  • Responds to issues identified in project surveys or other feedback processes, to continually improve client satisfaction


About Marriott International

Marriott International is a hospitality company with more than 3,900 properties around the world. Marriot International opened its first hotel in 1957 and operates franchises worldwide. The company’s headquarters is based in Maryland and employees nearly 200,000 people worldwide.   The company was founded by J. Willard and Alice Marriott in 1927 by opening a root beer stand in Washington D.C.

Marriott International Careers

Join the vibrant team at Marriott International, the global leader in hospitality, where career opportunities abound and the potential for growth is limitless. As part of our commitment to innovation and leadership in the industry, we are continuously seeking passionate, creative, and driven individuals to join our diverse team. Work You’ll Do At Marriott International, you will be part of a culture that values diversity, leadership, and professional development. Engage in meaningful work that enhances the travel experience of each guest while fostering a positive environment where all team members can thrive. Our team at Marriott International leads the way in delivering exceptional service and innovative hospitality solutions. With a variety of job opportunities ranging from front-line roles to executive positions, you can find the perfect match for your skills and career ambitions. Marriott International’s commitment to growth and innovation means we are always on the lookout for dynamic professionals to join our team. Whether you are seeking your first job, looking for a challenging leadership role, or aiming to specialize in hospitality management, Marriott offers unparalleled employment opportunities. Internship and Training Programs Kickstart your career with Marriott International’s internship programs. These opportunities provide invaluable industry experience and a chance to develop essential skills in a real-world setting. Interns at Marriott are treated as integral members of the team and are involved in projects that make a tangible impact on the company. In addition to internships, we offer comprehensive diversity training and professional development programs that prepare you for future leadership roles within the company. Our training programs are designed to enhance your capabilities and ensure you are equipped to meet the challenges of the evolving hospitality landscape. Benefits and Career Growth Marriott International believes in rewarding our employees for their dedication and hard work. We offer a competitive benefits package that includes health, vision, and dental insurance, employee discounts, and more. Moreover, we are committed to the professional growth of our employees. Career advancement at Marriott is not just a possibility—it is a priority. Join Our Team Explore the wide range of job opportunities at Marriott International. We are hiring across various departments, including management, customer service, culinary arts, and more. Bring your unique skills and perspective to our team, and help us continue to innovate and lead in the hospitality industry. Networking and Professional Development Stay connected and advance your career through Marriott’s extensive networking opportunities. Our professional community is designed to foster connections that can lead to career advancement and personal growth. Engage with leaders, gain industry insights, and build relationships that will support your career aspirations. Apply Now Ready to take the next step in your career? Search open positions that match your skills and interests on the Marriott Careers page. We look for individuals who are curious, team-oriented, and committed to excellence. Prepare your resume, sharpen your interview skills, and join one of the most respected names in the global hospitality industry. Stay Up to Date Keep informed with the latest career tips, company news, and industry insights from Marriott International. Join our community and discover how you can contribute to the world of hospitality and beyond. Explore job opportunities, embrace professional growth, and become part of a company that values innovation and leadership. At Marriott International, your career journey is just beginning.
Learn more about Marriott International
Size
120,000 employees
Market Cap
$46.5 billion
Industry
Hospitality & Recreation
Net Income
-$267 million
Founded
1927
5 Year Trend
-2.1%
Revenue
$10.5 billion
NASDAQ
MAR
* Ladders Estimates

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